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Bpo Non Voice Process Jobs (NOW HIRING)

Shalaka Management Services

... process requirements. Sell multiple BPO services (including but not limited to Finance & Accounting, Customer Care or Voice, Retail Banking Operations, Brokerage Operations, Documentation Services ...

Opticall BPO

Escalations Representative

Buffalo, NY

$15 - $19.25/hr

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in ... Processing partial and full refunds. * Create and follow up on the ticketing system. * To research ...

Bowhead

BTS Site Manager

Minot Air Force Base, ND · On-site

... equipment for non-voice circuits. They may be asked to assist with switch maintenance and ... Will lead business development processes such as identification, qualification, capture, and ...

ibex

Backoffice Representative

Crittenden, NY

$15 - $20.50/hr

We focus on providing the environment, selection process, benefits, and training to ensure that we ... BPO company handling non-voice (e-mail / chat) program/campaign is a plus. Benefits: We offer our ...

Holland America Group

Cruise Expert

Barnegat, NJ · Hybrid

$20.50 - $28.25/hr

Process reservation changes according to policies and availability. * Follow up on callback requests coming from web options. * Manage non-voice written channels (emails) with commercial and ...

Carnival Corporation

Cruise Expert

Barnegat, NJ · Hybrid

$20.50 - $28.25/hr

Process reservation changes according to policies and availability. * Follow up on callback requests coming from web options. * Manage non-voice written channels (emails) with commercial and ...

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How much do bpo non voice process jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for bpo non voice process in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the BPO Non Voice Process position, and why are they important?

To thrive as a BPO Non Voice Process Associate, you generally need strong written communication skills, attention to detail, and proficiency in data entry, often supported by at least a high school diploma. Familiarity with customer relationship management (CRM) tools, email platforms, and basic office software is commonly required, and some employers value certifications in areas like MS Office or customer service. Exceptional problem-solving abilities, time management, and the capacity to multitask efficiently are the soft skills that help you stand out. These skills are crucial to ensure high-quality customer service, accuracy, and productivity in handling back-end operations and digital communications.

What is a BPO Non Voice Process?

A BPO Non-Voice Process job involves handling customer interactions and backend tasks through emails, chat support, or data entry instead of phone calls. Employees in this role typically assist with troubleshooting, processing requests, or managing data. It requires strong written communication skills, attention to detail, and proficiency in computer applications.

What are the typical daily tasks of a BPO Non Voice Process associate?

As a BPO Non Voice Process Associate, your daily tasks usually include managing customer queries through email or chat, performing data entry, updating records, and resolving issues according to company protocols. You may also conduct research, process customer requests, and collaborate with team members or other departments to ensure timely and accurate service delivery. Attention to detail and quick response times are important, as much of the work involves handling sensitive customer information. Overall, the role emphasizes effective written communication and maintaining high standards of client satisfaction.

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Bpo Non Voice Process jobs near you
Infographic showing various Bpo Non Voice Process job openings in the United States as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Telecommunications Specialist IV

Rigil Corporation

Bethany, OK • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Benefits:
  • Company parties
  • Dental insurance
  • Tuition assistance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
  • 401(k) matching

Role: Telecommunications Specialist IV
About RigilRigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.
Job Description:
• Resolve customer complaints and escalations
• Make recommendations to improve customer service
• Provide weekly activity reports on overall work performed
• Able to coordinate work for another Telecom Specialist Telecommunications Mechanic IV must be able to evaluate, analyze, develop or improve communication systems, procedures and requirements as outlined in this SOW.
Coordinates the installation of telephone and network positions; works on inside and outside Telecom and Network infrastructure cable plant; assists Telecommunications Mechanic II as requested; installs, removes, maintains, modifies, troubleshoots and repairs voice and/or non-voice communications systems including paging, alarm, analog and digital communications equipment; runs cables, installs connectors, etc. associated with telecommunications equipment for voice and non-voice circuits. Perform onsite, in person, walk-throughs of work areas to determine if additional resources or requirements are needed to fulfill customer experience. Occasionally, required to perform after-hours maintenance work or escort other vendors/contractors requiring access to sensitive telecom areas.
Under close supervision, manages and updates local work order tracking system, briefs Federal Staff on an Ad hoc basis about project concerns.
Minimum Qualifications:
  • Must be a high school graduate or equivalent
  • Must have at least five years' experience in pulling wire cable to termination point, for installation of network positions, telephones, switches, etc.
  • Four years' experience handling customer calls and interactions
  • Experience at MMAC/FAA is preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Rigil Corporation
About Rigil
We believe in a simple yet powerful idea: there's always a better way. A better way to innovate, build solutions, and serve those who support our nation. Since 2005, we've led with our vision to make life better through cutting-edge technology that lasts. Today, we design and deliver meaningful solutions for federal agencies, combining proven expertise with emerging tech. Our approach is responsible and forward-thinking. We integrate artificial intelligence (AI) and machine learning (ML) into our products and processes with care, ensuring transparency, security, and ethical use. Every solution we create is built to empower missions, enhance efficiency, and stand the test of time. Better tech is more than just innovation. It's trust. It's impact. It's sustainable.
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