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Bpo Non Voice Process Jobs (NOW HIRING)

Chain IQ

Sourcing BPO - Expert

Jersey City, NJ

Here, your voice matters - bold thinking is encouraged, and action follows ambition. Role Purpose ... This role is a senior, client-facing sourcing position focused on Business Process Outsourcing (BPO ...

Holland America Group

Cruise Expert

Barnegat, NJ · Hybrid

$20.50 - $28.25/hr

Process reservation changes according to policies and availability. * Follow up on callback requests coming from web options. * Manage non-voice written channels (emails) with commercial and ...

Shalaka Management Services

... process requirements. Sell multiple BPO services (including but not limited to Finance & Accounting, Customer Care or Voice, Retail Banking Operations, Brokerage Operations, Documentation Services ...

Chain IQ

ND

Here, your voice matters - bold thinking is encouraged, and action follows ambition. Role Purpose ... This role is a senior, client-facing sourcing position focused on Business Process Outsourcing (BPO ...

Carnival Corporation

Cruise Expert

Barnegat, NJ · Hybrid

$20.50 - $28.25/hr

Process reservation changes according to policies and availability. * Follow up on callback requests coming from web options. * Manage non-voice written channels (emails) with commercial and ...

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Bpo Non Voice Process information

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How much do bpo non voice process jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for bpo non voice process in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is a BPO Non Voice Process?

A BPO Non-Voice Process job involves handling customer interactions and backend tasks through emails, chat support, or data entry instead of phone calls. Employees in this role typically assist with troubleshooting, processing requests, or managing data. It requires strong written communication skills, attention to detail, and proficiency in computer applications.

What are the typical daily tasks of a BPO Non Voice Process associate?

As a BPO Non Voice Process Associate, your daily tasks usually include managing customer queries through email or chat, performing data entry, updating records, and resolving issues according to company protocols. You may also conduct research, process customer requests, and collaborate with team members or other departments to ensure timely and accurate service delivery. Attention to detail and quick response times are important, as much of the work involves handling sensitive customer information. Overall, the role emphasizes effective written communication and maintaining high standards of client satisfaction.

What are the key skills and qualifications needed to thrive in the BPO Non Voice Process position, and why are they important?

To thrive as a BPO Non Voice Process Associate, you generally need strong written communication skills, attention to detail, and proficiency in data entry, often supported by at least a high school diploma. Familiarity with customer relationship management (CRM) tools, email platforms, and basic office software is commonly required, and some employers value certifications in areas like MS Office or customer service. Exceptional problem-solving abilities, time management, and the capacity to multitask efficiently are the soft skills that help you stand out. These skills are crucial to ensure high-quality customer service, accuracy, and productivity in handling back-end operations and digital communications.

What cities are hiring for Bpo Non Voice Process jobs?

Cities with the most Bpo Non Voice Process job openings:

What are the most commonly searched types of Bpo Non Voice Process jobs?

The most popular types of Bpo Non Voice Process jobs are:

What states have the most Bpo Non Voice Process jobs?

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What job categories do people searching Bpo Non Voice Process jobs look for?

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Bpo Non Voice Process jobs near you
Infographic showing various Bpo Non Voice Process job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Sourcing BPO - Expert

Chain IQ

Jersey City, NJ

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Lead end-to-end BPO sourcing initiatives, including strategy development, market analysis, supplier assessment, RFI/RFP execution, and negotiations.

  • Manage and deliver complex sourcing projects, including large-scale global deals, while coordinating with cross-functional teams and senior stakeholders.

  • Build and maintain relationships with BPO suppliers, stay informed of market trends, and pursue KPI and sourcing objectives.

Job description

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

Role Purpose

The Sourcing team at Chain IQ delivers strategic sourcing solutions across indirect spend categories for global clients. This role is a senior, client-facing sourcing position focused on Business Process Outsourcing (BPO) services within the banking and financial services sector. The successful candidate will act as a trusted advisor to senior stakeholders, leading complex sourcing initiatives from strategy development through supplier selection, negotiation, and contract execution. The role requires strong commercial, contractual, and stakeholder management capabilities within regulated environments. The individual will provide category expertise across multiple client accounts and global sourcing projects.

Responsibilities

  • Act as a strategic sourcing partner to senior client stakeholders across banking and financial services organizations.
  • Lead end-to-end BPO sourcing initiatives, including category strategy development, market analysis, supplier evaluation, and sourcing execution.
  • Design and manage RFI, RFP, and supplier selection processes for complex outsourcing requirements.
  • Lead commercial negotiations and support contract development, including outsourcing-specific terms and conditions.
  • Manage complex sourcing projects and deliver value through cost optimization, risk mitigation, and supplier innovation.
  • Collaborate closely with legal, compliance, risk, and business stakeholders throughout sourcing activities.
  • Develop and maintain relationships with key BPO suppliers and monitor relevant market developments and industry trends.
  • Deliver sourcing objectives, performance metrics, and client commitments within agreed timelines.
  • Support and mentor colleagues on complex sourcing initiatives and category-specific activities.

Requirements

  • Proven hands-on experience sourcing Business Process Outsourcing (BPO) services and leading sourcing initiatives end-to-end.
  • Demonstrated experience managing large, complex, multi-country sourcing events including supplier negotiations and contract execution.
  • Strong commercial and contractual expertise within outsourcing and business services categories.
  • Experience supporting sourcing initiatives in regulated industries, preferably banking or financial services.
  • Knowledge of outsourcing governance, third-party risk management, operational resilience, and supplier risk frameworks.
  • Bachelor's degree or equivalent professional experience required. Relevant qualifications in procurement, sourcing, supply chain, finance, business, or a related field are beneficial.
  • Strong negotiation, communication, stakeholder management, and influencing skills.
  • Experience using sourcing, procurement, and contract management tools and systems.
  • Fluent English speaking and writing skills required.
  • Experience supporting global sourcing programs and working with international stakeholders across multiple regions preferred.

What We Offer
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for New York City and Chicago metro area is $120,000 to $170,000, plus individuals may be eligible for an annual discretionary bonus. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, qualifications, skills, location and applicable employment laws. In addition, our Total Rewards package includes medical, vision and dental coverage, 401(k), and a wide range of paid time off options. 


Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let's shape the future of procurement - together.

Chain IQ - Create. Lead. Make an impact.

Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

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