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Frontline Customer Service Representative Jobs (NOW HIRING)

Hillwood

Customer Service Representative

Fort Worth, TX

$14.50 - $19.50/hr

As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality. Responsibilities: Front Desk and Customer ...

Pivot Parking LLC

CUSTOMER SERVICE REP/ATTENDANT

Atlanta, GA · On-site

$15.50 - $21/hr

The Parking Customer Service Representative serves as a frontline representative of the parking operation, ensuring positive interactions and a seamless parking experience for customers. Key ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do frontline customer service representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for frontline customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Frontline Customer Service Representatives?

Frontline Customer Service Representatives are professionals who interact directly with customers, addressing their inquiries, concerns, and requests. They serve as the primary point of contact between a company and its customers, often handling issues through phone, email, chat, or in-person interactions. Their main goal is to provide helpful information, resolve problems efficiently, and ensure a positive customer experience. These representatives play a crucial role in building customer loyalty and maintaining the company’s reputation.

What does a frontline customer service representative do?

A frontline customer service representative interacts directly with customers to address inquiries, resolve issues, and provide information about products or services. They often use phone, email, or chat tools and require good communication skills, patience, and knowledge of company policies to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Frontline Customer Service Representative, and why are they important?

To thrive as a Frontline Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These competencies ensure efficient issue resolution, enhance customer satisfaction, and contribute to a positive brand reputation.

What are some common challenges faced by Frontline Customer Service Representatives, and how can they effectively overcome them?

Frontline Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. To overcome these challenges, it’s important to stay patient, actively listen, and use problem-solving skills to address customer concerns. Effective time management and stress reduction techniques can also help, as well as seeking support from team members or supervisors when needed. Regular training and feedback provide additional tools to handle challenging situations professionally and maintain a positive customer experience.

What is the difference between Frontline Customer Service Representative vs Call Center Agent?

AspectFrontline Customer Service RepresentativeCall Center Agent
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; training often provided
Work EnvironmentIn-person retail or service locations; face-to-face interactionsCall centers; phone-based customer interactions
Industry UsageRetail, hospitality, healthcare, bankingTelecommunications, tech support, insurance
Common Search IntentCustomer service roles involving direct interactionCustomer support via phone or online chat

Frontline Customer Service Representatives typically work face-to-face with customers in retail or service settings, focusing on direct interactions. Call Center Agents primarily handle customer inquiries over the phone or online, often in a call center environment. While both roles require strong communication skills and customer service experience, their work settings and interaction methods differ.

More about Frontline Customer Service Representative jobs
What cities are hiring for Frontline Customer Service Representative jobs? Cities with the most Frontline Customer Service Representative job openings:
What job categories do people searching Frontline Customer Service Representative jobs look for? The top searched job categories for Frontline Customer Service Representative jobs are:
Frontline Customer Service Representative jobs near you
Infographic showing various Frontline Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

C&C Heating & Air Conditioning

Roseville, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description


Customer Service Representative
Do you have exceptional communication skills? Do you enjoy providing superior customer service in a fast-paced office environment? Are you a team player looking for a solid team to join? If so, keep reading!
Who We Are
We are a family-owned and operated HVAC contractor in the Metro-Detroit area and have been serving our customers since 1948. We have developed a culture that invites our employees to be an integral part of our team by inspiring with praise, recognition, and offering ongoing training and education. Our customers rave about our technicians and demand only they can work in their home. We believe our team members perform their best when they are in a supportive environment and surrounded by hard-working, like-minded teammates. People often come to us simply looking for a job, but they stay because they have found a fulfilling career with room to grow and opportunities to excel.
Why Choose C&C Heating and Air Conditioning?
  • $15.00 – $17.00 per hour
  • Medical, dental & vision insurance
  • Paid Time Off
  • 401(k)

Job Type: Full-time
Location: Roseville, MI
Schedule: Day shift
Overview
We are looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the frontline connection with our clients, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. The ideal candidate is professional, detail-oriented, and passionate about helping others.
Responsibilities
  • Deliver outstanding customer support via phone, email, and chat
  • Conduct outbound calls to follow up with clients and address questions or concerns
  • Provide accurate product information, assist with order processing, and resolve issues
  • Handle cash transactions accurately and efficiently
  • Maintain detailed records of customer interactions through precise data entry
  • Use computer systems to track requests, feedback, and resolutions
  • Collaborate with team members to improve processes and enhance the customers’ experience

Qualifications
  • Previous experience in customer service or a client-facing role preferred
  • Strong proficiency with office software applications and accurate data entry skills
  • Bilingual skills are a plus and highly valued
  • Excellent communication, organization, and multitasking abilities
  • Positive attitude with patience, empathy, and professionalism when assisting customers

Join our team and make a difference by creating positive experiences for our customers while growing your career in a supportive environment!

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