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Frontline Customer Service Representative Jobs (NOW HIRING)

Talascend

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

Talascend is currently seeking a Customer Service Representative for a contract opportunity with ... Comfort interacting with a wide range of individuals from frontline to leadership * Strong ...

Hillwood

Customer Service Representative

Fort Worth, TX

$14.50 - $19.50/hr

As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality. Responsibilities: Front Desk and Customer ...

Crown Packaging

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Customer Service Representative Customer Support Crown Packaging Corp. is seeking a Customer ... This position is a frontline position which requires the utmost professionalism and positive ...

Newbasis

Customer Service Rep

Lebanon, TN · On-site

$21 - $25/hr

Our Customer Service team serves as the frontline connection to our clients, ensuring their requests are addressed with accuracy, professionalism, and care. As a Customer Service Representative, you ...

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How much do frontline customer service representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for frontline customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Frontline Customer Service Representatives?

Frontline Customer Service Representatives are professionals who interact directly with customers, addressing their inquiries, concerns, and requests. They serve as the primary point of contact between a company and its customers, often handling issues through phone, email, chat, or in-person interactions. Their main goal is to provide helpful information, resolve problems efficiently, and ensure a positive customer experience. These representatives play a crucial role in building customer loyalty and maintaining the company’s reputation.

What are the key skills and qualifications needed to thrive as a Frontline Customer Service Representative, and why are they important?

To thrive as a Frontline Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These competencies ensure efficient issue resolution, enhance customer satisfaction, and contribute to a positive brand reputation.

What skills do frontline workers need?

Frontline Customer Service Representatives need strong communication skills, problem-solving abilities, and patience to handle customer inquiries effectively. They should also be proficient in using customer service tools and have good interpersonal skills to manage diverse customer interactions in a fast-paced environment.

What skills do you need for front line customer service?

Frontline customer service representatives need strong communication skills, active listening, problem-solving abilities, and patience to handle customer inquiries effectively. Familiarity with customer service tools like CRM software and the ability to remain calm under pressure are also important for success in this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are often managerial or specialized positions such as Customer Service Director or Customer Experience Manager, which can offer salaries exceeding $80,000 annually. Advanced skills, industry experience, and certifications can contribute to higher compensation in these roles.

What are some common challenges faced by Frontline Customer Service Representatives, and how can they effectively overcome them?

Frontline Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. To overcome these challenges, it’s important to stay patient, actively listen, and use problem-solving skills to address customer concerns. Effective time management and stress reduction techniques can also help, as well as seeking support from team members or supervisors when needed. Regular training and feedback provide additional tools to handle challenging situations professionally and maintain a positive customer experience.

What is a frontline customer service role?

A frontline customer service representative is a professional who interacts directly with customers to address inquiries, resolve issues, and provide information about products or services. They typically work in retail, call centers, or service environments, using communication skills and sometimes customer management tools to ensure customer satisfaction.

What is the difference between Frontline Customer Service Representative vs Call Center Agent?

AspectFrontline Customer Service RepresentativeCall Center Agent
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; training often provided
Work EnvironmentIn-person retail or service locations; face-to-face interactionsCall centers; phone-based customer interactions
Industry UsageRetail, hospitality, healthcare, bankingTelecommunications, tech support, insurance
Common Search IntentCustomer service roles involving direct interactionCustomer support via phone or online chat

Frontline Customer Service Representatives typically work face-to-face with customers in retail or service settings, focusing on direct interactions. Call Center Agents primarily handle customer inquiries over the phone or online, often in a call center environment. While both roles require strong communication skills and customer service experience, their work settings and interaction methods differ.

More about Frontline Customer Service Representative jobs
What cities are hiring for Frontline Customer Service Representative jobs? Cities with the most Frontline Customer Service Representative job openings:
What job categories do people searching Frontline Customer Service Representative jobs look for? The top searched job categories for Frontline Customer Service Representative jobs are:
Frontline Customer Service Representative jobs near you
Infographic showing various Frontline Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Talascend

Auburn Hills, MI • On-site

$15.25 - $20.50/hr

Other

Posted 14 days ago

Job description

Talascend is currently seeking a Customer Service Representative for a contract opportunity with our client in Auburn Hills, Michigan.
Overview
This role involves providing high-quality customer service support within a large facility, managing incoming requests, and assisting with administrative and facilities-related tasks. It offers a visible position with interaction across all organizational levels and potential for internal growth.
Responsibilities
  • Handle incoming service requests such as temperature, maintenance, and restroom issues
  • Maintain accurate logs for tracking and follow-up
  • Support vendor coordination and open order tracking
  • Assist with administrative and facilities-related tasks during slower periods
Qualifications
  • Bachelor's degree preferred (engineering, finance, environmental, construction, etc.)
  • Candidates actively working toward their degree or recent grads are encouraged to apply
  • Strong customer service experience (retail, restaurant, call center, etc.)
  • Professional, polished communication skills with critical phone presence
  • Ability to multi-task and work efficiently in a fast-paced environment
  • Comfort interacting with a wide range of individuals from frontline to leadership
  • Strong attention to detail and ability to quickly learn systems and processes
  • Demonstrated ability to perform the duties of this position through relevant experience, training, or education.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.

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