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Front Office Manager Jobs in Rochester, NY (NOW HIRING)

Grupo Hotusa

FRONT OFFICE MANAGER

York, NY · On-site

We are looking for an Front Office Manager for our 4-star Hotel XXXXXXXX, located in XXXXXXXX. What will you be responsible for? * Organize, supervise and control the correct functioning od the ...

Blue Sky Hospitality Solutions

Front Desk Manager

Webster, NY · On-site

$15.50 - $20.25/hr

Front Office Manager Position We are looking for a responsible Front Office Manager who will be in charge of our reception area, acting as our company's 'face' and ensuring our visitors are properly ...

Blue Sky Hospitality Solutions

Front Desk Manager

Webster, NY · On-site

$15.50 - $20.25/hr

About the Front Office Manager position We are looking for a responsible Front office manager who will be in charge of our reception area, acting as our company's 'face' and ensuring our visitors are ...

Trillium Health, Inc.

Office Manager

Rochester, NY · On-site

$60 - $80/hr

Supervise front office and clinic support staff * Hire, onboard, train, evaluate, and manage staff performance, addressing performance concerns in a timely and supportive manner * Use Epic data and ...

TRILLIUM HEALTH INC

Office Manager

Rochester, NY · On-site

$56K - $81K/yr

Supervise front office and clinic support staff * Hire, onboard, train, evaluate, and manage staff performance, addressing performance concerns in a timely and supportive manner * Use Epic data and ...

Trillium Health

Office Manager

Rochester, NY · On-site

Supervise front office and clinic support staff * Hire, onboard, train, evaluate, and manage staff performance, addressing performance concerns in a timely and supportive manner * Use Epic data and ...

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Front Office Manager information

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How much do front office manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for front office manager in Rochester, NY is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $27.26 per hour, depending on experience, location, and employer.

What is a front office manager?

As a front office manager, you are responsible for overseeing the daily operations of the front office of a company or organization, and ensuring that staff perform their duties in an appropriate manner. You typically have supervisory responsibilities over other employees working in the front office. Other specific duties vary from office to office depending on the needs of the business. Additional duties could include accounting, hospitality, records management, important document creation and customer service functions.

What are the responsibilities of a front office manager?

A Front Office Manager is responsible for overseeing the daily operations of a hotel's front desk and reception area. Their duties include managing front desk staff, handling guest check-ins and check-outs, resolving customer complaints, and ensuring a smooth and welcoming experience for guests. They also coordinate with other departments, manage reservations, and may be involved in training staff and maintaining hotel policies. Effective communication, organizational skills, and a customer-focused attitude are essential for this role.

What are the key skills and qualifications needed to thrive as a front office manager?

To thrive as a Front Office Manager, you need expertise in customer service, organizational management, and a background in hospitality, often supported by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software, and proficiency in office applications are typically required. Exceptional interpersonal skills, leadership, and problem-solving abilities help you stand out in this role. These skills are essential to ensure smooth front desk operations, enhance guest satisfaction, and lead a cohesive team in hospitality environments.

How does a front office manager typically collaborate with other hotel departments to ensure smooth guest experiences?

Front Office Managers work closely with housekeeping, maintenance, and food & beverage teams to coordinate guest services and resolve issues quickly. They communicate guest preferences, special requests, and feedback to ensure all departments are aligned on delivering exceptional service. Regular meetings and daily briefings are common, allowing managers to anticipate busy periods, address challenges, and foster a team-oriented environment. This cross-departmental collaboration is essential for handling high occupancy, special events, and ensuring guest satisfaction.

What is the difference between Front Office Manager vs Reception Supervisor?

AspectFront Office ManagerReception Supervisor
CredentialsHospitality management experience, often a degree or certificationCustomer service experience, sometimes hospitality-related training
Work EnvironmentOversees entire front desk operations, manages staffSupervises front desk staff, handles guest issues
Employer & IndustryHotels, resorts, hospitality industryHotels, hospitality industry
Common Search/ComparisonYesYes

The Front Office Manager typically oversees all front desk operations, manages staff, and ensures guest satisfaction. The Reception Supervisor focuses on supervising reception staff and handling guest inquiries. While both roles require customer service skills and hospitality knowledge, the Front Office Manager has broader responsibilities and often more experience or credentials.

How much do front office managers make in the US?

Front Office Managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the organization. Salaries can vary widely, with some earning over $80,000 in high-demand markets or larger establishments. The role often requires strong organizational and customer service skills, and may include benefits such as bonuses or health insurance.

Is a front office manager a stressful job?

A front office manager often faces stress due to managing guest relations, staff coordination, and handling complaints in a fast-paced environment. The role requires strong organizational and communication skills, and working hours can include evenings and weekends, which may contribute to job stress.
More about Front Office Manager jobs

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For Front Office Manager jobs in Rochester, NY, the most frequently searched job titles are:

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The top searched job categories for Front Office Manager jobs in Rochester, NY are:

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Cities near Rochester, NY with the most Front Office Manager job openings:

Front Office Manager jobs near you
Infographic showing various Front Office Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $48,718 per year, or $23.4 per hour.

FRONT OFFICE MANAGER

York, NY • On-site

Grupo Hotusa
See more jobs at Grupo Hotusaexternal

Full-time

Posted 7 days ago

Job description

Welcome to the Happiness Industry!
Eurostars Hotel Company is the hotel division of Hotusa Group, comprising the bradns Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels and Tandem Suites.
Our portfolio currently includes more than 300 hotels across 24 countries worldwide. Our activity is backed by extensive know-how that is reflectes in every area of our work - from hotel management and brand values to the care we put into delivering an exceptional guest experience.
We firmly believe that the success of any compan lies in the development of talent and the enthusiasm of the people who make up its team. For this reason, we look for individuals who are passionate about theis work and eager to grow with us.
Would you like to join the Hapiness Industry?
We are looking for an Front Office Manager for our 4-star Hotel XXXXXXXX, located in XXXXXXXX.
What will you be responsible for?
  • Organize, supervise and control the correct functioning od the department, ensuring compliance with established objectives.
  • Plan, coordinate and distribute team tasks, ensuring appropiate workload and operational efficiency.
  • Supervise and verify the correct processing of administrative and quality procedures, in accordance with internal and external regulations.
  • Identify training needs within the team and contribute to the continuous improvement of their skills.
  • Provide guest service and information at reception, including check-in and check-out processes.
  • Manage administrative tasks: invoicing, payments, cash handling, filinf and documentation management.
  • Supervise and coordinate tasks assigned to bell staff, ensuring high quality guest service.

What are we looking for?
  • Studies in Tourism or similar.
  • High level of English.
  • Experience as Front Office Manager or at last three years as Assistant Front Office Manager in a similar hotel.
  • Knowledge of SAP.

What we do offer?
At Eurostars Hotel Company you will be part of a leading company in the travel sector, continuosly growing and expanding globally, and commited to the ongoing development of its team. In addition, by joining Eurostars Hotels Company, you will enjoy the following benefits:
  • 50% discount at our high-end hotels: Enjoy discounts of up to 50% at all our magnificent 4/5 hotels around the world, and up to 20% for your family members.
  • Training with 'The Power Business School': 100% free and unlimited access to all training programs (MBA, Digital Marketing, Office Tools, Skills) through our partner The Power Business School, the nº1 online business school on the market, taught by top active professionals in the sector.
  • Access to our Employee Club: Benefit from a wide variety discoutns and advantages across leisure, techonology, sports, fashion , and more.
  • Enjoy free hotel nights: Through the Eurostars Hotel Company Referral Program, we rewards rcommendations that result in successful hires. If you refer someone and they are hired, you receive free hotel nights.
  • Language classes: Develop you career in a global environment with access to classes in more than 50 languages, offering flexible schedules, live group sessions, and lecel-adapted content so you can progress at your own pace.

Apply