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Front Office Manager Jobs in Raleigh, NC (NOW HIRING)

AccorHotel

Front Office Manager

Durham, NC · On-site

The Front Office Manager is committed to guest service excellence and passionate about promoting the 21c Museum Hotel. Thorough and task-oriented, the FOM can complete menial and substantial tasks ...

AccorHotel

Front Office Manager

Durham, NC · On-site

The Front Office Manager is committed to guest service excellence and passionate about promoting the 21c Museum Hotel. Thorough and task-oriented, the FOM can complete menial and substantial tasks ...

21c Museum Hotels

Front Office Manager

Durham, NC

The Front Office Manager is committed to guest service excellence and passionate about promoting the 21c Museum Hotel. Thorough and task-oriented, the FOM can complete menial and substantial tasks ...

21c Museum Hotels

Front Office Manager

Durham, NC · On-site

The Front Office Manager is committed to guest service excellence and passionate about promoting the 21c Museum Hotel. Thorough and task-oriented, the FOM can complete menial and substantial tasks ...

21c Museum Hotels

Front Office Manager

Durham, NC

The Front Office Manager is committed to guest service excellence and passionate about promoting the 21c Museum Hotel. Thorough and task-oriented, the FOM can complete menial and substantial tasks ...

21c Museum Hotel Durham

Front Office Manager

Durham, NC · On-site

21c Museum Hotel Durham is seeking a Front Office Manager to lead the front desk, bell/valet and night audit teams with a focus on guest service excellence. The role reports to the Director of Rooms ...

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Front Office Manager information

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How much do front office manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for front office manager in Raleigh, NC is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $26.88 per hour, depending on experience, location, and employer.

What is a front office manager?

As a front office manager, you are responsible for overseeing the daily operations of the front office of a company or organization, and ensuring that staff perform their duties in an appropriate manner. You typically have supervisory responsibilities over other employees working in the front office. Other specific duties vary from office to office depending on the needs of the business. Additional duties could include accounting, hospitality, records management, important document creation and customer service functions.

What are the responsibilities of a front office manager?

A Front Office Manager is responsible for overseeing the daily operations of a hotel's front desk and reception area. Their duties include managing front desk staff, handling guest check-ins and check-outs, resolving customer complaints, and ensuring a smooth and welcoming experience for guests. They also coordinate with other departments, manage reservations, and may be involved in training staff and maintaining hotel policies. Effective communication, organizational skills, and a customer-focused attitude are essential for this role.

What are the key skills and qualifications needed to thrive as a front office manager?

To thrive as a Front Office Manager, you need expertise in customer service, organizational management, and a background in hospitality, often supported by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software, and proficiency in office applications are typically required. Exceptional interpersonal skills, leadership, and problem-solving abilities help you stand out in this role. These skills are essential to ensure smooth front desk operations, enhance guest satisfaction, and lead a cohesive team in hospitality environments.

How does a front office manager typically collaborate with other hotel departments to ensure smooth guest experiences?

Front Office Managers work closely with housekeeping, maintenance, and food & beverage teams to coordinate guest services and resolve issues quickly. They communicate guest preferences, special requests, and feedback to ensure all departments are aligned on delivering exceptional service. Regular meetings and daily briefings are common, allowing managers to anticipate busy periods, address challenges, and foster a team-oriented environment. This cross-departmental collaboration is essential for handling high occupancy, special events, and ensuring guest satisfaction.

What is the difference between Front Office Manager vs Reception Supervisor?

AspectFront Office ManagerReception Supervisor
CredentialsHospitality management experience, often a degree or certificationCustomer service experience, sometimes hospitality-related training
Work EnvironmentOversees entire front desk operations, manages staffSupervises front desk staff, handles guest issues
Employer & IndustryHotels, resorts, hospitality industryHotels, hospitality industry
Common Search/ComparisonYesYes

The Front Office Manager typically oversees all front desk operations, manages staff, and ensures guest satisfaction. The Reception Supervisor focuses on supervising reception staff and handling guest inquiries. While both roles require customer service skills and hospitality knowledge, the Front Office Manager has broader responsibilities and often more experience or credentials.

How much do front office managers make in the US?

Front Office Managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the organization. Salaries can vary widely, with some earning over $80,000 in high-demand markets or larger establishments. The role often requires strong organizational and customer service skills, and may include benefits such as bonuses or health insurance.

Is a front office manager a stressful job?

A front office manager often faces stress due to managing guest relations, staff coordination, and handling complaints in a fast-paced environment. The role requires strong organizational and communication skills, and working hours can include evenings and weekends, which may contribute to job stress.
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Front Office Manager jobs near you
Infographic showing various Front Office Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $47,995 per year, or $23.1 per hour.

Front Office Manager

AccorHotel

Durham, NC • On-site

Full-time

Re-posted 13 days ago

Job description

Company Description
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Job Description
Reports To: Director of Rooms
Supervises: Front Desk Agents, Bell/Valet, Night Audit
General Purpose: The Front Office Manager is committed to guest service excellence and passionate about promoting the 21c Museum Hotel. Thorough and task-oriented, the FOM can complete menial and substantial tasks under various conditions. The Front Office Manager is multi-skilled and can hop into any position within their department at any time. The Front Office Manager should be skilled at creating a culture of care, concern, and accountability.
Specific Responsibilities
  • Responds professionally and courteously to arriving, departing, and in-house guests with accurate and timely information and services.
  • Responds to inquiries regarding hotel information and guest concerns.
  • Supervises the daily operations of the Front Office personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
  • Oversees all day-to-day operations of Front Desk and Bell/Valet staff, ensuring that all established front office and hotel policies are followed.
  • Acts as a resource for supervisors, agents, and valet with all Front Office procedures.
  • Tirelessly promotes 21c to staff and guests, a cheerleader for the team and the brand.
  • Facilitates guest arrival and departure during peak times to ensure a smooth transition into and out of the property.
  • Courteously answers inquiries and accepts reservations referred from agents, both in person and by telephone
  • Keeps abreast of all in-house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Reviews all guest issues with staff, ensures appropriate departments are contacted for resolution, approves recovery, and provides follow-up with guests and log is completed.
  • Oversees all Concierge duties completed by staff, from transportation services to package amenities and arrangements.
  • Has complete knowledge of the hotel's emergency procedures.
  • Implements new procedures and policies.
  • Reviews any problems or concerns from the previous day's night audit and daily work. Addresses any issues with the entire staff or individual front desk associates, whichever is appropriate.
  • Monitors room inventory to achieve balance and pushes associates to sell out. Trains staff in this strategy.
  • Conducts one-on-one meetings with front desk associates at least quarterly.
  • Conducts necessary progressive disciplines according to policy
  • Coordinates with the Rooms Manager to conduct annual reviews promptly.
  • Back up for Rooms Manager during an absence.

Qualifications
  • Strong leadership skills.
  • Good eye for detail.
  • Excellent organizational skills.
  • Able to draw ideas from the supervised team, develop and put them into action
  • Thrives in a fast-paced environment where multi-tasking is normal.
  • Enjoys people and has experience dealing directly with the public with an acquired general knowledge of basic customer service skills.
  • Working knowledge of guest and hotel services, policies, or operations. Working knowledge is generally learned on the job.
  • Possesses a talent for developing positive connections with guests, resulting in fewer recovery instances and more effective problem resolution.
  • Tactful and empathetic in stressful and highly emotional situations.
  • Understand hotel front office procedures completely.
  • Understands standard cash handling procedures and operation of computerized cash register systems.
  • Excellent verbal and written communication skills, with the comprehension and literacy required to review and respond to correspondence, initiate reports, conduct training, etc.
  • Proficient with computer systems, Microsoft Office suite, Opera PMS, POS, etc.
  • Must pass a background check.

Education/ Formal Training
  • High School diploma or equivalent.

Experience
  • Minimum of 5 years of previous experience in Hospitality management.

Additional Information
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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