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Front Line Defenders Jobs (NOW HIRING)

Varonis

Front Line Support Representative

Morrisville, NC

$13.75 - $16.75/hr

Front Line Support Representative The Company: Varonis(Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data ...

varonis

Front Line Support Representative

Morrisville, NC · On-site

$13.75 - $16.75/hr

Description Front Line Support Representative The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native ...

Innovapptive

Sr. Account Executive

Houston, TX · Remote

The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning ...

asrcfh

Cyber Defense Incident Responder

Quantico, VA

The successful candidate will serve as a front-line defender, rapidly detecting, triaging, containing, and eradicating cyber threats across our enterprise infrastructure. This role is critical for ...

asrcfh

Cyber Defense Incident Responder

Quantico, VA

The successful candidate will serve as a front-line defender, rapidly detecting, triaging, containing, and eradicating cyber threats across our enterprise infrastructure. This role is critical for ...

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How much do front line defenders jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for front line defenders in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Front Line Defenders vs Security Guard?

AspectFront Line DefendersSecurity Guard
Required CredentialsTraining in human rights, conflict zones, safety protocolsSecurity or surveillance training, sometimes licensing
Work EnvironmentConflict zones, NGOs, human rights organizationsPrivate or public property, event venues, commercial sites
Employer & IndustryNGOs, international organizations, advocacy groupsPrivate security firms, corporations, government agencies

Front Line Defenders focus on protecting human rights activists in conflict zones, requiring specialized training in advocacy and safety. Security Guards primarily protect property and people in commercial or public settings, with a focus on surveillance and access control. While both roles involve safety and security, their environments, credentials, and employer types differ significantly.

What are Front Line Defenders?

Front Line Defenders is an international human rights organization founded in 2001 that works to protect human rights defenders at risk. The organization provides rapid and practical support, including advocacy, security grants, and training, to activists and organizations facing danger because of their work. Its mission is to help ensure the safety and well-being of those defending human rights around the world, enabling them to continue their vital efforts in challenging environments.

What are some common challenges faced by Front Line Defenders and how can they be addressed in daily work?

Front Line Defenders often encounter high-stress situations, including managing urgent safety concerns and advocating for at-risk individuals or communities. Balancing the need for rapid response with thorough documentation and self-care can be challenging. Team members typically rely on strong internal communication, established protocols, and regular debriefings to navigate these pressures effectively. In addition, ongoing training and peer support are essential for maintaining resilience and ensuring the safety and well-being of both the defenders and those they support.

What are the key skills and qualifications needed to thrive as a Human Rights Defender, and why are they important?

To thrive as a Human Rights Defender, you need a solid understanding of human rights law, advocacy strategies, and case documentation, often supported by relevant degrees or experience in law, social sciences, or international relations. Familiarity with digital security tools, case management systems, and communication platforms is important for effective and safe advocacy. Strong interpersonal skills, resilience, and cultural sensitivity help build trust and navigate difficult situations. These skills are crucial for protecting vulnerable individuals and effectively promoting human rights in challenging environments.
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Front Line Defenders jobs near you
Infographic showing various Front Line Defenders job openings in the United States as of July 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 71% In-person, 4% Hybrid, and 25% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.
Manager, Customer Service Front Line

Manager, Customer Service Front Line

CYBERMAXX LLC

Linthicum, MD • On-site

Full-time

Posted 4 days ago

Job description

At CyberMaxx, we believe it is our duty to defend against those committed to wide-scale societal disruption through cyberattacks.
We help our customers reduce risk by tightly integrating MDR with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR) to continually adapt to new and evolving threats. Our modern MDR (Managed Detection & Response) approach is tailored to the unique characteristics and risk factors of each customer, enabling us to take full ownership of the response process and, optionally, manage key security controls.
By thinking like an adversary and defending like a guardian, we help our customers stay a step ahead of threat actors.
We are seeking a highly motivated Manager, Customer Service Front Line to lead and scale our international first-line support function serving as the primary intake point for the Security Operations Center (SOC) and Operations Engineering teams. This role is responsible for overseeing a 24/7 support operation, ensuring high-quality customer interactions, efficient ticket triage, and timely resolution or escalation of technical issues.
The ideal candidate blends strong people leadership with technical expertise in security operations, support workflows, and customer experience. This individual will drive performance, optimize processes, and ensure seamless support delivery for U.S.-based clients in a fast-paced MSSP/MDR environment.
What You'll Do
Team Leadership & Operations
  • Lead, coach, and develop a team of Front-Line Support analysts supporting 24/7 operations
  • Manage staffing, scheduling, and shift coverage (including weekends and overnight rotations)
  • Establish performance metrics (SLAs, KPIs) and ensure consistent service delivery
  • Conduct regular performance reviews, training, and career development planning
  • Act as an escalation point for high-priority or complex customer and technical issues

Support Operations & Service Delivery
  • Oversee inbound call handling, ticket triage, and request routing to SOC and Operations Engineering
  • Ensure accurate documentation of all interactions and resolutions in Jira
  • Drive continuous improvement in ticket quality, response times, and customer satisfaction
  • Develop and maintain standard operating procedures (SOPs) for support workflows
  • Partner with SOC and Engineering leadership to improve escalation paths and resolution efficiency

Technical Oversight
  • Provide guidance on first-level support across:
  • Microsoft 365 (M365): password resets, permissions validation, tenant transitions
  • Endpoint Detection & Response (EDR): basic troubleshooting, sensor management, and exclusions
  • Access Management: provisioning for CyberMaxx managed platforms such as (NextCloud, SentinelOne, Thinkst)
  • Elastic & Integrations: SIEM sensor, log source and agent availability monitoring
  • Support incident response (IR) coordination and ensure readiness for rapid response scenarios
  • Ensure proper handling of security-related actions, including IP blocking and threat escalation

Customer Experience
  • Ensure high-quality communication with U.S.-based clients across phone and ticketing systems
  • Oversee onboarding support activities such as portal demos and access provisioning
  • Monitor and improve customer satisfaction (CSAT) and first-contact resolution rates
  • Handle escalated client concerns with professionalism and urgency

Process Improvement & Reporting
  • Analyze support metrics and trends to identify opportunities for optimization
  • Develop reports on team performance, ticket volumes, and incident trends
  • Implement automation and tooling improvements to increase efficiency
  • Ensure adherence to security best practices, compliance standards, and audit requirements

What We Are Looking For:
Experience
  • 4+ years of experience in IT support, SOC, or technical support environments
  • 2+ years of experience in a leadership or supervisory role (BPO or MSSP/MDR preferred)
  • Experience supporting U.S.-based customers in a 24/7 environment
  • Strong experience with Jira or similar ticketing systems

Technical Expertise
  • Solid understanding of:
  • Network security and firewall technologies (Palo Alto, Fortinet, Cisco, Check Point)
  • Networking fundamentals (TCP/IP, DNS, routing, segmentation)
  • SIEM tools (Level Blue, Devo, Elastic SIEM, Splunk, Sentinel, QRadar, etc.)
  • VPNs, IDS/IPS, and traffic analysis
  • Experience with incident response workflows and real-time threat handling
  • Familiarity with Microsoft 365 administration and endpoint security tools

Leadership & Soft Skills
  • Strong people management and coaching skills
  • Excellent problem-solving and decision-making under pressure
  • Outstanding written and verbal communication skills
  • Ability to balance technical depth with customer-facing responsibilities
  • Continuous improvement mindset with a focus on operational excellence

Preferred Qualifications
  • Experience in MSSP/MDR environments
  • Knowledge of compliance frameworks (e.g., SOC 2, ISO 27001, NIST)
  • Experience managing distributed or remote teams
  • Exposure to automation and process optimization tools

CyberMaxx will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by federal, state, or local applicable law.

Apply