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Front Desk Receptionist Manager Jobs in Rochester, NY

Hilton East

Receptionist

Hilton, NY · On-site

$16/hr

The front desk receptionist is a direct reflection of the image that we wish to portray. A ... management skills and utilize "down" time efficiently. Social- · Good communication skills are ...

Blue Sky Hospitality Solutions

Front Desk Manager

Webster, NY · On-site

$15.50 - $20.25/hr

Scheduling shifts and supervising front-office personnel including receptionists, security guards ... Desk Manager or Reception Manager position * Profound experience in customer service, office ...

2TouchPOS

Receptionist

Webster, NY · On-site

$14.50 - $19/hr

The mission of the receptionist role in Xenios is to provide exceptional front desk and ... The outcomes for this role are: 1. Efficiently manages the front desk area, promptly attending to ...

Planet Fitness

Front Desk Associate

Victor, NY · On-site

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

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Front Desk Receptionist Manager information

See Rochester, NY salary details

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How much do front desk receptionist manager jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for front desk receptionist manager in Rochester, NY is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Receptionist Manager vs Front Desk Receptionist?

AspectFront Desk ReceptionistFront Desk Receptionist Manager
ResponsibilitiesGreeting visitors, answering phones, scheduling appointmentsOverseeing reception staff, managing schedules, ensuring service quality
Required CredentialsHigh school diploma or equivalent; customer service experienceSimilar credentials; leadership experience preferred
Work EnvironmentFront office, customer-facingFront office, supervisory role
Employer UsageHotels, clinics, corporate officesHotels, clinics, corporate offices

The main difference is that the Front Desk Receptionist manages daily front desk operations and supervises staff, while the Front Desk Receptionist handles customer interactions and administrative tasks. The manager role involves leadership responsibilities, whereas the receptionist focuses on direct customer service.

What are some common challenges faced by front desk receptionist managers, and how can they be addressed?

Front Desk Receptionist Managers often encounter challenges such as handling high volumes of guest inquiries, managing staff schedules, and resolving unexpected conflicts or complaints. Successful managers prioritize clear communication, effective delegation, and proactive problem-solving to maintain smooth operations. Utilizing scheduling software and regular team meetings can help streamline processes and ensure everyone is aligned. Building strong relationships with team members and other departments also fosters a supportive work environment that enhances overall efficiency.

What does a front desk receptionist manager do?

A Front Desk Receptionist Manager oversees the daily operations of the front desk area in businesses such as hotels, offices, or medical facilities. They supervise receptionist staff, ensure excellent customer service, handle guest or client inquiries, and manage administrative tasks like scheduling and record-keeping. Additionally, they may be responsible for hiring, training, and evaluating front desk employees to maintain a smooth and welcoming environment. Their role is essential for creating a positive first impression and efficient workflow at the front desk.

What are the key skills and qualifications needed to thrive as a front desk receptionist manager?

To thrive as a Front Desk Receptionist Manager, you need strong organizational abilities, multitasking skills, customer service expertise, and prior experience or education in office administration or hospitality management. Familiarity with scheduling software, phone systems, and front desk management tools such as property management systems (PMS) is typically required. Exceptional communication, leadership, and problem-solving skills help you effectively coordinate teams and create a welcoming environment. These competencies are crucial for ensuring smooth daily operations, high guest satisfaction, and efficient team performance at the front desk.
What are the most commonly searched types of Front Desk Receptionist jobs in Rochester, NY? The most popular types of Front Desk Receptionist jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Front Desk Receptionist Manager jobs? Cities near Rochester, NY with the most Front Desk Receptionist Manager job openings:
Front Desk Receptionist Manager jobs near you

Receptionist

Hilton East

Hilton, NY • On-site

$16/hr

Full-time

Re-posted 18 days ago

Job description

Description:

Must be flexible, available nights & weekends. Hours can vary please inquire within.


The front desk receptionist main responsibility is being the first impression and contact point for our residents and guests. The front desk receptionist is a direct reflection of the image that we wish to portray. A professional appearance and demeanor are required.


Responsibilities:


· Answering incoming calls

· Resident doctor’s appointments; Scheduling, changing, confirming.

· Arranging resident transportation to and from appointments.

· Creating daily appointment schedule and distributing copies

· Monitoring room lights and emergency exits.

· Print daily condition report for previous day and file

· Maintain postage meter, order funds as needed.

· Receive, separate and distribute incoming mail.

· Any task requested by your immediate supervisor.

Requirements:

Intellectual-

· Must be responsible, consistent and able to meet commitments

· Must have good judgment and know when additional assistance is required.

· Must be able to multi-task and be able to organize and structure responsibility.

· Must be able to efficiently work independently

· Must have excellent time management skills and utilize “down” time efficiently.


Social-

· Good communication skills are necessary, if you are not a people person; this job is not a good match for you.

· Must be able to treat people who need assistance with kindness and respect, regardless of the patient’s mood or your mood.

· Able to communicate effectively both orally and in writing.

· Able to maintain confidentiality at all times.


Physical-

· Must be able to withstand long periods of sitting.

· Must be able to lift perform physical activity that require moving ones whole body, such as in climbing, reaching, lifting, balancing, walking, bending and pushing, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.

· Employees must not have any weight restrictions to avoid injury.


Compliance-

· Must have current (within 30 days of employment) Physical.

· Must have current Within 30 days of employment) TB test with a negative result.