Front desk officers greet guests and ensure they are comfortable when they first enter the facility. They may work in hotels, large companies, or other organizations with receptionists. Specific job duties vary, depending on the industry and company, but general job duties may include determining what products or services the guest needs, providing refreshments while they wait, and documenting the guest’s request into the computer system. The qualifications to become a front desk officer include a high school diploma and industry or customer service experience.