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Front Desk Officer Jobs (NOW HIRING)

Securitas

Front Desk Security Officer - Hospital

Iowa City, IA · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hospital Front Desk Security Officer - Part Time Primary Location: Iowa City, IA Wage Range: $18.00-$19.00/HR Schedule: (Additional shifts as needed) * Tues & Wed: 5AM - 1PM The Hospital Front Desk ...

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How much do front desk officer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for front desk officer in the United States is $17.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $18.27 per hour, depending on experience, location, and employer.

How much does a front desk officer earn?

The salary of a front desk officer typically ranges from $25,000 to $40,000 annually, depending on experience, location, and the industry. Entry-level positions may start lower, while experienced officers or those in high-demand areas can earn more. Skills in customer service and familiarity with office management tools can influence earning potential.

What is the difference between Front Desk Officer vs Receptionist?

AspectFront Desk OfficerReceptionist
CredentialsHigh school diploma; some roles may require certifications in customer service or administrationHigh school diploma; customer service skills
Work EnvironmentHotels, corporate offices, healthcare facilities, educational institutionsHotels, offices, clinics, hospitals
Employer & Industry UsageUsed across various industries for front-line customer interactionCommonly used in hospitality and corporate settings
Job ResponsibilitiesGreeting visitors, managing appointments, handling inquiries, administrative supportWelcoming guests, answering phones, scheduling, basic administrative tasks

While both roles involve front-line customer service, a Front Desk Officer often has broader responsibilities and may require additional certifications. Receptionists primarily focus on greeting visitors and handling calls. The roles are similar but differ in scope and industry usage.

What is a front desk officer?

Front Desk Officers are professionals responsible for managing the reception area of an organization. They greet visitors, answer phone calls, handle inquiries, and direct guests to the appropriate departments or personnel. Additionally, they may manage appointments, perform administrative tasks, and ensure the front desk area is organized and welcoming. Their role is crucial in creating a positive first impression for clients and visitors.

What does a front desk officer do?

Front desk officers greet guests and ensure they are comfortable when they first enter the facility. They may work in hotels, large companies, or other organizations with receptionists. Specific job duties vary, depending on the industry and company, but general job duties may include determining what products or services the guest needs, providing refreshments while they wait, and documenting the guest’s request into the computer system. The qualifications to become a front desk officer include a high school diploma and industry or customer service experience.

What are the key skills and qualifications needed to thrive as a front desk officer, and why are they important?

To thrive as a Front Desk Officer, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, often supplemented by office administration training. Familiarity with office management software, phone systems, and appointment scheduling tools is typically required. Excellent communication, problem-solving, and customer service skills help you effectively interact with visitors and staff. These abilities are crucial for creating a positive first impression, ensuring smooth daily operations, and addressing inquiries efficiently.

What are some common challenges faced by front desk officers, and how can they be managed effectively?

Front Desk Officers often encounter challenges such as handling high volumes of visitors, managing difficult or upset clients, and juggling multiple administrative tasks simultaneously. Effective time management, strong communication skills, and a calm, professional demeanor are essential for success in this role. Many organizations provide training and support to help Front Desk Officers develop these skills, and teamwork with colleagues can also ease workload and improve service quality.
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Front Desk Officer jobs near you
Infographic showing various Front Desk Officer job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $36,625 per year, or $17.6 per hour.

Security Officer Front Desk Operations

Allied Universal

Grand Rapids, MI • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,556 frontline employees who took The Breakroom Quiz

77th of 116 rated security

Job description

Overview
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
As a Security Officer Front Desk Operations in Grand Rapids, MI, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Front Desk Security Professional in a healthcare location, you will welcome visitors, manage access, monitor entry activity, and provide clear communication and exceptional customer service. You will help maintain a professional, secure environment while supporting staff, patients, and guests. Join Allied Universal, where an agile, reliable, innovative team puts people first, works together, and acts with integrity.
Position Type: Full Time
Pay Rate: $19.00 / Hour
Job Schedule:
DayTimeMon07:00 AM - 03:00 PMTue07:00 AM - 03:00 PMWed07:00 AM - 03:00 PMThur07:00 AM - 03:00 PMFri07:00 AM - 03:00 PM
What You'll Do:
  • Provide customer service to patients, visitors, staff, and vendors by carrying out site-specific procedures, access-control protocols, and emergency response activities at a healthcare location.
  • Staff the front desk, greet and direct visitors, verify identification and appointment information as required, and issue visitor credentials in accordance with site policies.
  • Monitor access points, receive and route telephone calls, maintain visitor and incident logs, and communicate relevant information to appropriate personnel.
  • Respond to incidents and critical situations in a calm, professional, problem-solving manner, following established healthcare location procedures.
  • Help to deter unauthorized access by observing front desk activity, reporting unusual conditions, and escalating concerns to site leadership and/or emergency responders.

Minimum Requirements:
  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
  • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • A valid driver's license will be required for driving positions only.

Why Join Us:
  • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
  • Career Growth: Get paid training and access to career growth opportunities.
  • Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
  • Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1653046

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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