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Job Objective: Under the direction of the Director Radiology or Designee, the Picture Archiving and Communications System/Radiology Information Systems (PACS/RIS) Administrator demonstrates complete understanding of radiology processes and their various modalities. PACS/RIS Administrator needs to have a complete understanding of the PACS system and how these processes interface/interact with the RIS system. Responsible for monitoring, troubleshooting and training radiology staff on PACS/RIS systems, must be able to make strong professional judgments, communicate effectively, establish and maintain a collaborative working relationship with physicians, vendors and staff.

Duties and Responsibilities:

A. Provides clinical software support:

1. Oversee the operation of the PACS/RIS systems. Verifies that appropriate processes have occurred (e.g. scheduled operations, backups, archives, etc.).

2. Provides system administration for all aspects of the PACS/RIS systems. This includes but is not limited to creating, updating and maintaining system tables, maintaining sign-on/passwords, and training new users.

3. Assist with the maintenance of all quality assurance reporting and reports any discrepancies to the Radiology Director and/or Radiology Quality and Education Coordinator.

4. Actively participates in the analysis and documentation of all imaging workflows as it pertains to the interaction between the computer information system and radiology technologists.

5. Documents issue and resolution/solution to Radiology Director that relate to the information systems.

6. Critical thinking and decision-making skills, able to prioritize, and respond quickly to requests.

7. Develops, implements and maintains PACS/RIS policy and procedures collaboratively with the Radiology Director, ensures system efficiency and security compliance.

8. Provide support and assistance to end-users (e.g. radiology technologists, physicians, and analysts).

B. Provides clinical software assessment and implementation activities:

1. Responsible for PACS/RIS project planning (e.g. scheduling upgrades, required analysis, issue and risk management and delivery of assigned projects).

2. Consults with the Radiology Director or designee to identify new software development, enhancements, software fixes and other software requests.

3. Acts as a Subject Material Expert in assigned upgrades and implementations.

4. Updates or creates PACS/RIS policy and procedures that have changed during an upgrade or implementation collaboratively with the Radiology Director.

C. Provides vendor software contact:

1. Responsible for coordination of PACS/RIS upgrades from vendor.

2. Provides user acceptance training and communication for upgrades.

Non-Essential Duties:

Faxing, copying and various administrative tasks

Knowledge, Skills and Abilities:

Knowledge

Knowledge of radiology operations and workflow

Knowledge of PACS/RIS workflow

Knowledge of technology integration with a PACS system and radiology modalities

Skills

Demonstrate logical problem solving and issue resolution while considering end users' needs

Abilities

Ability to analyze and troubleshoot PACS application specific issues and articulate outcomes

Ability to communicate effectively and efficiently with internal and external customers

AVMC Values: All AVMC employees will effectively demonstrate these values:

• Patients Come First - We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership - We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork - We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty - We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence - We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation - Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient's experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion - We have genuine empathy, show kindness, and encourage and advocate for each other.

Education and Experience:

Education

High School Diploma is required.

Two-year degree with PACS certification or a bachelor's degree in a related field is preferred

Experience

Two to five years' experience in the areas of PACS and RIS support and implementation is required

Required Licensure and/or Certifications:

None

AVMC Conduct/Compliance Expectations:

• Ability to adhere with AVMC Attendance and Punctuality Policy.
• Ability to adhere with AVMC Leaves of Absence Policy.
• Ability to adhere with AVMC Paid Time Off (PTO) Policy.
• Ability to adhere to the department dress code.
• Ability to organize work and establish priorities.
• Ability to expand on own initiative in performance of duties.
• Skill and ability to follow the telephone etiquette/standards.
• Ability to function effectively under pressure and meet time parameters.
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
• Ability to maintain the confidentiality of patients, hospital and department information.
• Ability to adhere to safety rules and regulations.
• Safely and effectively use all the equipment necessary to carry out duties.
• Ability to interpret and function under hospital and department policies and procedures.
• Conforms with required and appropriate accreditation and regulatory requirements.
• Conforms with and supports hospital quality assurance and improvement guidelines.
• Ability to participate effectively in department and hospital staff education.
• Display a willingness to work as a team player.
• Ability to give and support the highest level of patient/customer satisfaction at all times.
• Supports and adheres to the values and mission statement established by the AVMC Board of Directors.
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct.

Physical Requirements and Working Conditions:

Work is performed in a fast-paced office environment

Work requires frequent visits to conference/office locations within the hospital

Must be able to use standard office equipment, sit and walk to meetings.

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.