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Freight Broker Account Manager Jobs in Raleigh, NC

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Freight Broker Account Manager information

See Raleigh, NC salary details

$26.7K

$62.9K

$88.5K

How much do freight broker account manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for freight broker account manager in Raleigh, NC is $62,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Freight Broker Account Manager, and why are they important?

To thrive as a Freight Broker Account Manager, you need strong negotiation, sales, and logistics coordination skills, often supported by experience in freight brokerage or logistics and a high school diploma or bachelor's degree. Familiarity with transportation management systems (TMS), CRM software, and industry regulations is typically required. Exceptional communication, problem-solving, and relationship-building abilities help you manage accounts and resolve challenges efficiently. These skills are crucial for successfully matching shippers with carriers, ensuring smooth operations, and maintaining client satisfaction in a competitive logistics environment.

Will freight brokers be replaced by AI?

Freight broker account managers perform tasks such as coordinating shipments and negotiating rates, which currently require human judgment and relationship management. While AI tools can assist with data analysis and automation of routine tasks, the role still relies on human expertise for complex negotiations and customer service, making complete replacement unlikely in the near term.

What does a freight broker account manager do?

A freight broker account manager coordinates shipping logistics between clients and carriers, manages customer relationships, and ensures timely delivery of freight. They often use transportation management systems (TMS) and need strong communication and negotiation skills to optimize freight solutions and maintain client satisfaction.

How does a Freight Broker Account Manager typically collaborate with carriers and shippers to resolve issues during shipments?

A Freight Broker Account Manager serves as the main point of contact between shippers and carriers, actively communicating to address any challenges that arise during transit, such as delays, damages, or routing changes. They are responsible for proactively monitoring shipments, troubleshooting problems, and ensuring that both parties are updated and satisfied with the service. This requires strong negotiation skills, quick problem-solving, and the ability to remain calm under pressure. Building solid relationships with both carriers and shippers is key to resolving issues efficiently and maintaining long-term business partnerships.

Can freight brokers make 7 figures?

Freight broker account managers typically do not earn seven-figure incomes solely from their salary or commissions. However, successful freight brokers who own their own brokerage and build a large client base can generate seven-figure annual revenue, though this involves significant business growth, industry experience, and effective sales skills.

What is the difference between Freight Broker Account Manager vs Freight Dispatcher?

AspectFreight Broker Account ManagerFreight Dispatcher
CredentialsKnowledge of freight laws, industry regulations, and customer service skillsUnderstanding of transportation routes and scheduling, often no formal certification required
Work EnvironmentOffice-based, client-facing, coordinating shipments and managing accountsField or office-based, focusing on route planning and driver communication
Employer & Industry UsageLogistics companies, freight brokers, transportation firmsCarriers, trucking companies, freight haulers

While both roles are vital in freight logistics, a Freight Broker Account Manager primarily manages client relationships and oversees freight contracts, whereas a Freight Dispatcher focuses on scheduling drivers and routes. The account manager handles customer service and negotiations, making it more client-oriented, while the dispatcher concentrates on operational execution.

What are Freight Broker Account Managers?

Freight Broker Account Managers are professionals who act as intermediaries between shippers needing to transport goods and carriers that provide transportation services. They manage client relationships, negotiate shipping rates, coordinate logistics, and ensure shipments are delivered efficiently and on time. In addition to overseeing daily transportation operations, they are responsible for building and maintaining a portfolio of clients, resolving issues, and growing business opportunities within the freight brokerage industry.

How stressful is being a freight broker?

Being a freight broker account manager can be stressful due to tight deadlines, managing multiple clients, and coordinating shipments efficiently. The role requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations regularly.
What are popular job titles related to Freight Broker Account Manager jobs in Raleigh, NC? For Freight Broker Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:
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What cities near Raleigh, NC are hiring for Freight Broker Account Manager jobs? Cities near Raleigh, NC with the most Freight Broker Account Manager job openings:
Freight Broker Account Manager jobs near you
Infographic showing various Freight Broker Account Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $62,935 per year, or $30.3 per hour.

Freight Broker

Nationwide Transport Services LLC

Raleigh, NC • Remote

$50K - $100K/yr

Full-time

Re-posted 19 days ago

Job description

About the Role:

As a Freight Broker, you will serve as a critical intermediary between shippers and carriers, ensuring the efficient and timely transportation of goods across the United States. Your primary objective will be to coordinate logistics, negotiate rates, and manage relationships to facilitate smooth freight movement while optimizing cost and service quality. You will be responsible for understanding client needs, matching them with appropriate carriers, and overseeing the entire shipping process from pickup to delivery. This role demands strong communication and problem-solving skills to handle any issues that arise during transit and to maintain high customer satisfaction. Ultimately, your efforts will contribute to the seamless flow of commerce and the success of both your clients and carrier partners.

Minimum Qualifications:

  • High school diploma or equivalent; a bachelor’s degree in logistics, supply chain management, or a related field is preferred.
  • Proven experience in freight brokerage, logistics, or transportation coordination.
  • Strong knowledge of freight industry regulations and transportation management systems.
  • Excellent negotiation, communication, and interpersonal skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

  • Certification such as Certified Transportation Broker (CTB) or equivalent.
  • Experience with freight brokerage software and CRM tools.
  • Familiarity with various modes of transportation including truckload, less-than-truckload (LTL), and intermodal.
  • Demonstrated success in building and maintaining long-term client and carrier relationships.
  • Knowledge of regional and national transportation networks and market trends.

Responsibilities:

  • Identify and establish relationships with shippers and carriers to build a reliable network.
  • Negotiate freight rates and contracts to secure competitive pricing and favorable terms.
  • Coordinate and schedule shipments, ensuring timely pickup and delivery.
  • Monitor freight movement and resolve any issues such as delays, damages, or discrepancies.
  • Maintain accurate records of shipments, contracts, and communications using transportation management systems.
  • Communicate proactively with clients and carriers to provide updates and address concerns.
  • Ensure compliance with all relevant transportation regulations and industry standards.

Skills:

In daily work, strong communication skills are essential for negotiating rates and maintaining clear, professional interactions with both shippers and carriers. Organizational skills enable effective management of multiple shipments simultaneously, ensuring deadlines are met and documentation is accurate. Problem-solving abilities are frequently applied to address logistical challenges such as delays or route changes, minimizing impact on delivery schedules. Proficiency with transportation management systems and brokerage software supports efficient tracking, record-keeping, and reporting. Additionally, negotiation skills help secure favorable terms that benefit all parties, contributing to successful and profitable freight transactions.