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Freight Agent Jobs in Raleigh, NC (NOW HIRING)

Biz Voice Boost

Customer Service Agent

Raleigh, NC

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the ...

1-800-PACK-RAT LLC

CS AGENT

Wake Forest, NC · On-site

$15 - $24/hr

Customer Service Agent Customer Service Agent FLSA Classification Non-exempt Department Customer Service Reports to Customer Service Supervisor Date January 1, 2026   Summary/objective A Customer ...

1-800-PACK-RAT

CS AGENT

Wake Forest, NC

$13.25 - $17.75/hr

Customer Service Agent Customer Service Agent FLSA Classification Non-exempt Department Customer Service Reports to Customer Service Supervisor Date January 1, 2026 Summary/objective A Customer ...

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Chapel Hill, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Wake Forest, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Cary, NC · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Raleigh, NC · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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All JobsFreight Agent JobsFreight Agent Jobs in Raleigh, NC

Freight Agent information

See Raleigh, NC salary details

$10

$23

$62

How much do freight agent jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for freight agent in Raleigh, NC is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Freight Agent, and why are they important?

To thrive as a Freight Agent, you need strong organizational skills, attention to detail, and knowledge of logistics or supply chain management, often supported by experience or relevant training in the transportation industry. Familiarity with freight management software, transportation management systems (TMS), and often customs documentation or regulatory procedures is essential. Excellent communication, problem-solving abilities, and customer service skills help Freight Agents build relationships and efficiently resolve shipping issues. These competencies are vital to ensure timely and cost-effective freight movement while maintaining compliance and customer satisfaction.

Will AI take over freight brokers?

Freight agents play a key role in coordinating shipments, negotiating rates, and managing customer relationships. While AI can automate tasks like data analysis and route optimization, human expertise remains essential for complex negotiations and customer service, so freight brokers are unlikely to be fully replaced by AI in the near future.

How much does a Freight Agent make per load?

Freight Agents typically earn a commission-based income, averaging between $50 and $150 per load, depending on factors such as load size, distance, and carrier agreements. Their earnings can vary widely based on experience, network, and the freight broker or carrier they work with.

What are some common challenges Freight Agents face when coordinating shipments, and how can they effectively address them?

Freight Agents often encounter challenges such as last-minute changes to delivery schedules, unexpected shipping delays, and coordinating between multiple carriers and clients. Effective communication and proactive problem-solving are key to managing these issues. Building strong relationships with carriers, staying organized with shipment tracking tools, and maintaining flexibility can help Freight Agents adapt quickly and ensure customer satisfaction. Additionally, staying updated on industry regulations and best practices helps prevent compliance-related setbacks.

Is becoming a Freight Agent worth it?

Becoming a freight agent can be a viable career choice for those interested in logistics and transportation, as it involves coordinating shipments, negotiating rates, and building client relationships. The role often offers flexible schedules and commission-based income, but success depends on industry knowledge, networking skills, and market demand. It can be financially rewarding with experience and effort, but job stability varies based on economic conditions and freight volume.

What Is a Freight Agent?

A freight agent, or freight broker, oversees the shipping and receiving of cargo for a company. As a freight agent, your duties include managing shipping logistics, working with carriers, and documenting shipments. You must also ensure that facility operations are cost-efficient and in compliance with all government and company policies.

What does a Freight Agent do?

A Freight Agent coordinates the transportation of goods by arranging shipments between clients and carriers. They handle tasks such as booking freight, negotiating rates, preparing documentation, and tracking shipments, often using transportation management software. Strong communication and organizational skills are essential for success in this role.

What are freight agents?

Freight agents are professionals who act as intermediaries between shippers and carriers to coordinate the transportation of goods. They help arrange logistics, negotiate rates, book shipments, and ensure that cargo moves efficiently from origin to destination. Freight agents typically work for freight brokerages or independently, and they play a crucial role in managing the paperwork, tracking shipments, and providing customer service throughout the shipping process.

What is the difference between Freight Agent vs Freight Broker?

AspectFreight Agent
AspectFreight Broker
  • Credentials: Both typically require a freight broker license; freight agents often work under a broker's authority.
  • Work Environment: Both operate in logistics, coordinating shipments, often from home or office settings.
  • Employer & Industry: Both are employed by or work with freight brokerage firms in the transportation industry.
  • Search & Comparison: People often compare these roles when exploring careers or services in freight logistics.

In summary, freight agents work under freight brokers to sell transportation services, focusing on customer relationships, while freight brokers independently connect shippers and carriers, handling more of the licensing and regulatory responsibilities.

More about Freight Agent jobs
What are the most commonly searched types of Freight Agent jobs in Raleigh, NC? The most popular types of Freight Agent jobs in Raleigh, NC are:
What are popular job titles related to Freight Agent jobs in Raleigh, NC? For Freight Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Freight Agent jobs in Raleigh, NC look for? The top searched job categories for Freight Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Freight Agent jobs? Cities near Raleigh, NC with the most Freight Agent job openings:
Freight Agent jobs near you
Infographic showing various Freight Agent job openings in Raleigh, NC as of June 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 100% Physical job distribution, with an average salary of $49,784 per year, or $23.9 per hour.

Customer Service Agent

Biz Voice Boost

Raleigh, NC

$15 - $20.25/hr

Other

Posted 18 days ago

Job description

Job Title: Customer Service Agent
Location: Raleigth
Job Type: Full-time
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your primary focus will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our brand.
Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner across multiple channels including phone, email, and chat.
  • Assist customers in troubleshooting and resolving product issues or service-related inquiries.
  • Provide accurate product information and guidance to customers to facilitate their purchase decisions.
  • Maintain customer records by updating account information and documenting interactions.
  • Escalate complex issues to the appropriate departments while following up to ensure resolution.
  • Identify trends in customer feedback and suggest improvements to enhance service delivery.
Requirements & Qualifications:
  • High school diploma or equivalent; additional education or customer service training preferred.
  • Proven experience in a customer service role or similar position.
  • Excellent communication skills, both verbal and written, with a customer-oriented approach.
  • Strong problem-solving abilities and the capability to handle challenging situations with empathy.
  • Familiarity with customer support software and tools is a plus.
  • Ability to work independently as well as part of a team in a fast-paced environment.

Apply