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Freelance Software Support Specialist Jobs (NOW HIRING)

Kahler Automation

Software Support Specialist

Fairmont, MN · On-site

$26 - $39/hr

Software Support Specialist Reports to: Phone Support Supervisor Department: Service Location: 808 Timberlake Road, Fairmont, MN 56031 Position Summary: Primarily assists customers over the phone to ...

Cgm

Software Support Specialist

Richardson, TX · Hybrid

$20/hr

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

Cgm

Software Support Specialist

Columbia, SC · Hybrid

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

Square 9 Softworks

Be Seen First

Software Support Specialist (Entry Level)

New Haven, CT · Remote

$45K/yr

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document ...

Flywire

Software Support Specialist I

Boston, MA · On-site

We are seeking a Software Support Specialist I, based within EST is highly preferred. * Part of a team of three specialists who support 14,000+ active Invoiced accounts. * Reliably delivers prompt ...

Flywire

Software Support Specialist I

Boston, MA · Hybrid

We are seeking a Software Support Specialist I, based within EST is highly preferred. * Part of a team of three specialists who support 14,000+ active Invoiced accounts. * Reliably delivers prompt ...

Flywire

Software Support Specialist I

Boston, MA · Hybrid

We are seeking a Software Support Specialist I, based within EST is highly preferred. * Part of a team of three specialists who support 14,000+ active Invoiced accounts. * Reliably delivers prompt ...

A-dec, Inc.

Software Support Specialist I

Newberg, OR · On-site

Overview The Software Support Specialist (SSS) I addresses and troubleshoots complex software problems and issues. This role serves as a trusted partner to internal teams, dealer partners, and end ...

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Freelance Software Support Specialist information

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$29K

$58.3K

$94.5K

How much do freelance software support specialist jobs pay per year?

As of Sep 2, 2026, the average yearly pay for freelance software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is the difference between Freelance Software Support Specialist vs Freelance IT Support Technician?

AspectFreelance Software Support SpecialistFreelance IT Support Technician
CredentialsKnowledge of software troubleshooting, certifications like CompTIA A+ often preferredKnowledge of hardware and network troubleshooting, similar certifications
Work EnvironmentPrimarily remote, focused on software issues for clientsRemote or on-site, handling hardware, network, and software problems
Employer & IndustryClients across tech, software companies, startupsBusinesses, organizations needing hardware and network support
Search & Comparison IntentPeople seeking software-specific freelance supportPeople comparing general IT support roles

The main difference is that Freelance Software Support Specialists focus on troubleshooting and resolving software issues remotely, often requiring software-specific knowledge and certifications. Freelance IT Support Technicians handle both hardware and software problems, sometimes on-site. Both roles serve similar industries but differ in scope and technical focus.

More about Freelance Software Support Specialist jobs

What cities are hiring for Freelance Software Support Specialist jobs?

Cities with the most Freelance Software Support Specialist job openings:

What are the most commonly searched types of Software Support Specialist jobs?

The most popular types of Software Support Specialist jobs are:

What states have the most Freelance Software Support Specialist jobs?

States with the most job openings for Freelance Software Support Specialist jobs include:

What job categories do people searching Freelance Software Support Specialist jobs look for?

The top searched job categories for Freelance Software Support Specialist jobs are:

Freelance Software Support Specialist jobs near you
Infographic showing various Freelance Software Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,282 per year, or $28 per hour.

Software Support Specialist

Kahler Automation

Fairmont, MN • On-site

$26 - $39/hr

Full-time

Re-posted 12 days ago

Job description

Job Type
Full-time
Description
Job Title: Software Support Specialist
Reports to: Phone Support Supervisor
Department: Service
Location: 808 Timberlake Road, Fairmont, MN 56031
Position Summary: Primarily assists customers over the phone to remotely diagnose software related problems and guide customers through the resolution of problems. Installs, modifies, and makes minor repairs to customer equipment, and provides technical assistance and training to system users by performing the following duties. Provides internal support for field technicians deployed to customer facilities.
Exhibit and promote the following values:
  • Curious Attitude: An employee who is curious is motivated to take time to question and explore new things to find answers that will ensure the best outcomes for the organization.
  • Focus on Quality: An employee who values quality has integrity and produces results that meet high standards set by the organization.
  • Passion for Service: An employee who is service-oriented displays a positive behavior and responds to customers using good business practices to meet their needs and expectations.
  • Dedicated Spirit: A dedicated employee is one who takes ownership of their role and the whole organization to ensure that goals are achieved.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Provides phone support for Kahler customers primarily related to Kahler-produced software.
  • Installs or assists service personnel in installing software, hardware, and peripheral components such as monitors, keyboards, printers, and disk drives on the user's premises.
  • Responds to customer inquiries related to Kahler software.
  • Refers major software problems to the Group Leader or Phone Support Manager for remediation.
  • Loads specified software packages, such as Kahler-written software, operating systems, and drivers, onto customer computers.
  • Enters commands and observes system functions to verify correct system operation.
  • Responds to client inquiries concerning systems operation and diagnoses system software, hardware, and general operator problems over the phone.
  • Instructs users in the use of equipment, software, and manuals.
  • Recommends or performs minor remedial actions to correct problems.
  • Provide customers or internal company groups with help desk, network services, or other information systems.
  • Provide status updates and completion information to the Phone Support Manager via HubSpot data entry, voicemail, e-mail, or in-person communication.
  • Effective communication and decision-making assist customers in diagnosing and resolving issues associated with Kahler equipment.
  • Accommodate in-house software testing for Software Engineering and provide a written report of problems or bugs encountered internally or in the field.
  • Completes ERP documentation before the end of each day as needed. Reports will reflect the time worked and all supplies and materials used.
  • This Job description is not comprehensive, and all employees must be flexible, and willing to perform other duties as assigned by their supervisor.

Requirements
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Associate degree (A. A.) or equivalent from a two-year college or technical school in computer programming, networking, electronics, CompTIA A+ or equivalent; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Computer Skills: To perform this job successfully, an individual should know Microsoft Word, word processing software, and Microsoft Excel spreadsheet software. Understanding of operating systems, networking, and peripherals. Connect to other networks remotely. Helpful to understand PLC programming.
Reasoning Ability: Must use a logical decision-making process to understand and diagnose customer issues over the phone. It may require innovative problem-solving. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret various technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Language Ability: Must communicate effectively with clients who may be under considerable stress. Must listen effectively to understand customers' issues and effectively communicate solutions that customers can understand and implement. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Certificates and Licenses: Valid Driver's License
Travel: Travel is not a regular part of this position.
Work Environment and Physical Demands: The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus, while performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. Must be able to accurately discriminate among colors.
Salary Description
$26 - $39 / hour

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