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Freelance Software Support Specialist Jobs (NOW HIRING)

PDCflow

Software Support Specialist

Ogden, UT · On-site

We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing ...

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM family of brands. This position will have an emphasis on support for software applications and will ...

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM family of brands. This position will have an emphasis on support for software applications and will ...

Suvoda

Software Support Specialist

Portland, OR · Remote

At Suvoda, our Software Support Specialists support clinical trial sites, study teams, and patients by resolving real-time system issues across multiple countries via phone and email. This role ...

Cgm

Software Support Specialist

Columbia, SC · Hybrid

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

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Freelance Software Support Specialist information

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$29K

$58.3K

$94.5K

How much do freelance software support specialist jobs pay per year?

As of Aug 6, 2026, the average yearly pay for freelance software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is the difference between Freelance Software Support Specialist vs Freelance IT Support Technician?

AspectFreelance Software Support SpecialistFreelance IT Support Technician
CredentialsKnowledge of software troubleshooting, certifications like CompTIA A+ often preferredKnowledge of hardware and network troubleshooting, similar certifications
Work EnvironmentPrimarily remote, focused on software issues for clientsRemote or on-site, handling hardware, network, and software problems
Employer & IndustryClients across tech, software companies, startupsBusinesses, organizations needing hardware and network support
Search & Comparison IntentPeople seeking software-specific freelance supportPeople comparing general IT support roles

The main difference is that Freelance Software Support Specialists focus on troubleshooting and resolving software issues remotely, often requiring software-specific knowledge and certifications. Freelance IT Support Technicians handle both hardware and software problems, sometimes on-site. Both roles serve similar industries but differ in scope and technical focus.

More about Freelance Software Support Specialist jobs
What cities are hiring for Freelance Software Support Specialist jobs? Cities with the most Freelance Software Support Specialist job openings:
What are the most commonly searched types of Software Support Specialist jobs? The most popular types of Software Support Specialist jobs are:
What states have the most Freelance Software Support Specialist jobs? States with the most job openings for Freelance Software Support Specialist jobs include:
What job categories do people searching Freelance Software Support Specialist jobs look for? The top searched job categories for Freelance Software Support Specialist jobs are:
Freelance Software Support Specialist jobs near you
Infographic showing various Freelance Software Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,282 per year, or $28 per hour.

Software Support Specialist

Aviagen Group

Huntsville, AL • On-site

Full-time

Re-posted 15 days ago

Job description

Job Description Summary:
Aviagen® stands at the forefront of poultry genetics, pioneering research, and innovation on a global scale. Our broiler breeder brands are among the most recognized and respected in the industry, and each has a proven record of success in addition to a large and loyal global customer base.
We seek a software support specialist to join our dynamic team and provide comprehensive support to Aviagen's in-house and cloud applications. As a software support specialist, you will troubleshoot, maintain, and optimize applications to ensure seamless business operations. You will work closely with end-users, Global IT team, and business stakeholders to resolve issues, implement enhancements, and deliver training as needed. This position is located on-site at our global corporate headquarters in Huntsville, Alabama
Job Description:
Responsibilities:
  • Provide Tier-1 and Tier-2 support to existing applications, escalating to Tier-3 support when needed, and performing general maintenance of the applications.
  • Document and track user issues, ensuring timely resolution and user satisfaction.
  • Familiarity with role-based access control (RBAC) and effectively managing user roles, user accounts, and permissions.
  • To safeguard data, conduct regular audits to maintain security and ensure compliance.
  • Adhere to IT department policies and procedures when performing tasks to ensure controls are in place and processes are being followed.
  • Coordinate with stakeholders, key users, and the implementation partner for SaaS release management.
  • Support system integrations across applications, ensuring data consistency, security, and performance.
  • Analyzes and documents existing workflows, business processes, systems and data flows to understand their impact on the Company and to identify areas of improvement and/or process alignments.
  • Collaborate with IT and business teams to implement system enhancements and process alignments.
  • Participate in agile software development communication with developers and project management.
  • Software testing of new or modified software applications developed in-house.
  • Provides training on functionalities, best practices, and knowledge transfer to enable users to be self-sufficient.
  • Document support processes and maintain knowledge base articles.

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Minimum 5 years of experience supporting ERP Systems, preferably Microsoft Dynamics Business Central.
  • Experience with SQL/database management and system design is a plus.
  • Ability to work independently and as part of a global IT team
  • Attention to detail and strong organizational skills.
  • Ability to manage multiple tasks and priorities.
  • Knowledge in MTech is a plus
  • Poultry Industry knowledge is a plus.

Work Authorization:
Applicants must be a U.S. citizen or currently authorized to work in the U.S. at the time of hire and must maintain authorization to work in the U.S. throughout their employment with our company.
EEOC:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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