Newark, NJ · On-site
$48 - $50/hr
Senior Developer/Software Engineer (Genesys) Location: Newark, NJ Technical Skills Required ... Experience in AWS Lex & Lambda for development of ChatBot 4+ years of IVR Applications and Advanced ...
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Newark, NJ · On-site
$48 - $50/hr
Senior Developer/Software Engineer (Genesys) Location: Newark, NJ Technical Skills Required ... Experience in AWS Lex & Lambda for development of ChatBot 4+ years of IVR Applications and Advanced ...
Cincinnati, OH · On-site
$55/hr
Job Title Senior Genesys Cloud Engineer Client Confidential Location Worthington, OH/Cincinnati, OH ... Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
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Cincinnati, OH · On-site
$55/hr
Job Title Senior Genesys Cloud Engineer Client Confidential Location Worthington, OH/Cincinnati, OH ... Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
Charlotte, NC · On-site
Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development ...
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Charlotte, NC · On-site
Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development ...
I have an opportunity for " Genesys Developer " _ (Malvern, PA - HYBRID )" and I am looking for a ... Genesys Cloud Architect Development experience in IVR and routing- Integration with external ...
I have an opportunity for " Genesys Developer " _ (Malvern, PA - HYBRID )" and I am looking for a ... Genesys Cloud Architect Development experience in IVR and routing- Integration with external ...
... and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for ... DevOps tools such as Terraform/Archy. • Strong troubleshooting, multitasking, and analytical ...
... and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for ... DevOps tools such as Terraform/Archy. • Strong troubleshooting, multitasking, and analytical ...
... DevOps tools such as Terraform/Archy. • Strong troubleshooting, multitasking, and analytical ... Genesys Framework, Group Problem Solving, Interactive Voice Response (IVR), OAuth, Process ...
... DevOps tools such as Terraform/Archy. • Strong troubleshooting, multitasking, and analytical ... Genesys Framework, Group Problem Solving, Interactive Voice Response (IVR), OAuth, Process ...
... and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for ... DevOps tools such as Terraform/Archy. • Strong troubleshooting, multitasking, and analytical ...
... and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for ... DevOps tools such as Terraform/Archy. • Strong troubleshooting, multitasking, and analytical ...
Durham, NC · On-site
Genesys Call Center Engineer Job Details The Contact Center Engineer is accountable for the ... In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on ...
Durham, NC · On-site
Genesys Call Center Engineer Job Details The Contact Center Engineer is accountable for the ... In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on ...
... DevOps tools such as Terraform/Archy. • Strong troubleshooting, multitasking, and analytical ... Genesys Framework, Group Problem Solving, Interactive Voice Response (IVR), OAuth, Process ...
... DevOps tools such as Terraform/Archy. • Strong troubleshooting, multitasking, and analytical ... Genesys Framework, Group Problem Solving, Interactive Voice Response (IVR), OAuth, Process ...
$100K - $135K/yr
Primary duties of the Genesys Cloud Senior Engineer are ... Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
$100K - $135K/yr
Primary duties of the Genesys Cloud Senior Engineer are ... Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
$100K - $135K/yr
Primary duties of the Genesys Cloud Senior Engineer are ... Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
$100K - $135K/yr
Primary duties of the Genesys Cloud Senior Engineer are ... Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
Pittsburgh, PA · On-site
$56 - $73.50/hr
The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This would ...
New
Pittsburgh, PA · On-site
$56 - $73.50/hr
The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This would ...
New
Austin, TX · On-site +1
$54.25 - $72.75/hr
Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans ... Developer Certification * Genesys Cloud CX: Quality Management Certification * Knowledge of IP ...
Austin, TX · On-site +1
$54.25 - $72.75/hr
Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans ... Developer Certification * Genesys Cloud CX: Quality Management Certification * Knowledge of IP ...
Worthington, OH · On-site
$100K - $135K/yr
Primary duties of the Genesys Cloud Senior Engineer are ... Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
Worthington, OH · On-site
$100K - $135K/yr
Primary duties of the Genesys Cloud Senior Engineer are ... Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
Newark, NJ · On-site
$68 - $86.50/hr
Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or ... Strong understanding of IVR, omnichannel routing, integrations, and compliance. * Experience ...
Newark, NJ · On-site
$68 - $86.50/hr
Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or ... Strong understanding of IVR, omnichannel routing, integrations, and compliance. * Experience ...
$100K - $135K/yr
Primary duties of the Genesys Cloud Senior Engineer are ... Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
$100K - $135K/yr
Primary duties of the Genesys Cloud Senior Engineer are ... Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
Dallas, TX · On-site
$68/hr
Senior Genesys Cloud Engineers (Senior Engineer - CCaaS Operations)- 2 openings Openings: Two ... Design advanced cloud contact center solutions, including routing, IVR, workforce management ...
Dallas, TX · On-site
$68/hr
Senior Genesys Cloud Engineers (Senior Engineer - CCaaS Operations)- 2 openings Openings: Two ... Design advanced cloud contact center solutions, including routing, IVR, workforce management ...
Manhattan, NY · On-site
$61.50 - $82.25/hr
Senior Genesys Cloud Engineers (Senior Engineer - CCaaS Operations) Openings: Two Interviews: 2 ... Design advanced cloud contact center solutions, including routing, IVR, workforce management ...
Manhattan, NY · On-site
$61.50 - $82.25/hr
Senior Genesys Cloud Engineers (Senior Engineer - CCaaS Operations) Openings: Two Interviews: 2 ... Design advanced cloud contact center solutions, including routing, IVR, workforce management ...
IVR testing experience utilizing Genesys SIP server, NICE and CISCO environments - Experience leading and coordinating large, complex IVR installations - Excellent written and communication skills ...
IVR testing experience utilizing Genesys SIP server, NICE and CISCO environments - Experience leading and coordinating large, complex IVR installations - Excellent written and communication skills ...
Fort Mill, SC · On-site
... like Genesys, Avaya, Cisco, and Twilio. Able to interpret IVR design documents and call flow ... & DevOps: Strong foundation in test strategy, defect triage, and CI/CD integration. Comfortable ...
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Fort Mill, SC · On-site
... like Genesys, Avaya, Cisco, and Twilio. Able to interpret IVR design documents and call flow ... & DevOps: Strong foundation in test strategy, defect triage, and CI/CD integration. Comfortable ...
$9.38 - $14.79
1% of jobs
$16.15 is the 25th percentile. Wages below this are outliers.
$14.79 - $20.21
96% of jobs
$20.21 - $25.63
2% of jobs
$25.63 - $31.05
0% of jobs
$31.05 - $36.47
1% of jobs
$36.47 - $41.89
0% of jobs
$41.89 - $47.31
0% of jobs
$47.31 - $52.73
0% of jobs
$52.73 - $58.15
0% of jobs
$58.15 - $63.57
0% of jobs
$63.57 - $68.99
0% of jobs
$9
$22
$68
| Aspect | Freelance Genesys Ivr Developer | Freelance Cisco UCCE Developer |
|---|---|---|
| Required Credentials | Genesys certifications, IVR development skills | Cisco UCCE certifications, scripting expertise |
| Work Environment | Contact centers using Genesys platforms | Contact centers with Cisco UCCE solutions |
| Industry Usage | Customer service, technical support | Customer service, technical support |
| Common Search/Comparison | Yes | Yes |
Freelance Genesys Ivr Developers and Freelance Cisco UCCE Developers both work in contact center environments, focusing on IVR and call routing solutions. While Genesys developers specialize in Genesys platforms and certifications, Cisco UCCE developers focus on Cisco's Unified Contact Center Enterprise solutions. Both roles require technical scripting skills and industry-specific knowledge, but they serve different platform ecosystems. Understanding these differences helps clients choose the right freelancer for their contact center needs.
$48 - $50/hr
Contractor
Posted 13 days ago
Job Title: Contact Center Platform Engineer (Genesys)
Role: Senior Developer/Software Engineer (Genesys)
Location: Newark, NJ
Technical Skills Required: Genesys Cloud, AWS Lex, Lambda, NodeJS/ Python
Experience Required:
5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)
2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.
Experience in AWS Lex & Lambda for development of ChatBot
4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python
Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc
Experience integrating with CRM apps including SalesForce and ServiceNow is a plus
Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.
Agile knowledge with SAFe or NWOW framework is preferred
Experience involving digital transformation activities in large organization is a plus
Bachelor’s in Computer Science or related fields
Roles & Responsibilities:
Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.
Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)
Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting
Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills
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It services
51 - 200 Employees
Somerset, NJ, US
1994
