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Freelance Customer Success Manager Remote Jobs (NOW HIRING)

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Seattle, WA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

Stryker

Customer Success Manager (Remote)

$116K - $193K/yr

Customer Success Manager Work Flexibility: Remote The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker ...

New

Stryker

Customer Success Manager (Remote)

$116K - $193K/yr

Customer Success Manager Work Flexibility: Remote The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker ...

New

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location:  Remote Position Department:  Customer Success Reports To:  Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable ...

Stryker

Customer Success Manager (Remote)

$116K - $193K/yr

Customer Success Manager Work Flexibility: Remote The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker ...

New

Stryker

Customer Success Manager (Remote)

$116K - $193K/yr

Customer Success Manager Work Flexibility: Remote The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker ...

New

Neumo Group LLC.

Customer Success Manager (Remote)

Customer Success Manager As a member of the Customer Success team, you are responsible for delivering end-to-end renewal execution through partnership with our Business Unit (BU) leads and the ...

Neumo Group LLC.

Customer Success Manager (Remote)

Customer Success Manager As a member of the Customer Success team, you are responsible for delivering end-to-end renewal execution through partnership with our Business Unit (BU) leads and the ...

Formations

Customer Success Manager (Remote)

$68/hr

About the Role As a Customer Success Manager at Formations, you own your book of business. A portfolio of self-employed professionals will rely on you as their primary point of contact and trusted ...

Nevis

Customer Success Manager - Remote

Nevis Customer Success Manager Nevis is building the world's first AI wealth management platform. In just 9 months, Nevis has grown to have over $50 billion of assets under management on its platform ...

Nevis

Customer Success Manager - Remote

The Role We are looking for a mission-driven Customer Success Manager to help make our customer base fall in love with our products. In this role, you will act as the human interface between our ...

Fiverr

Customer Success Manager

Manhattan, NY · On-site +1

$80K - $88K/yr

Description Being in Customer Success means showing up for freelancers who build their livelihoods ... Our work model is hybrid, combining remote and on-site work . This allows us to get things done ...

Cloud Range

Customer Success Manager

Nashville, TN · Remote

Customer Success Manager Remote | Full-time Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we're on a mission to ...

Cloud Range

Customer Success Manager

Customer Success Manager Remote | Full-time Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we're on a mission to ...

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Freelance Customer Success Manager Remote information

See salary details

$32.5K

$83.1K

$140K

How much do freelance customer success manager remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for freelance customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Freelance Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectFreelance Customer Success Manager RemoteCustomer Support Specialist Remote
Required CredentialsExperience in customer success, relevant certifications (e.g., CSCP)Basic customer service skills, sometimes certifications in support tools
Work EnvironmentRemote, independent, project-basedRemote, often part of a support team
Employer & Industry UsageTech, SaaS, subscription servicesBroad, including retail, tech, telecom
Search & Comparison IntentFocus on strategic customer retention and successFocus on troubleshooting and issue resolution

Freelance Customer Success Managers remote roles focus on building long-term customer relationships and ensuring product adoption, often requiring strategic skills and certifications. Customer Support Specialists handle day-to-day troubleshooting and support queries, typically with less emphasis on strategic success metrics. Both roles are remote but differ in scope and responsibilities.

More about Freelance Customer Success Manager Remote jobs

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What are the most commonly searched types of Customer Success Manager Remote jobs?

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Freelance Customer Success Manager Remote jobs near you
Infographic showing various Freelance Customer Success Manager Remote job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager (REMOTE)

FrontStream

Seattle, WA • Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

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Job description

The Role: Customer Success Manager

You'll manage a portfolio of clients and be directly accountable for retaining and growing that book of business. That means you're not waiting for clients to come to you with problems - you're proactively identifying risks, uncovering opportunities, and consulting with clients on how to get more out of FrontStream's products. You own renewals. You drive expansion. You are the person your clients call when they're planning their next big fundraising event and want to make sure they're set up for success.

WHAT YOU’LL DO

· Own renewals and retention across your portfolio, managing the full customer lifecycle.

· Consult with clients on their fundraising strategy - learning their goals, recommending the right products and configurations, and proactively identifying what they're underutilizing.

· Drive expansion by analyzing usage, spotting gaps, and introducing additional products and features that align with client objectives.

· Lead strategic onboarding tied to each client's event calendar and fundraising goals.

· Build multi-threaded relationships across executive directors, development officers, and event committees so your presence in the account is durable.

· Monitor account health and act immediately on warning signs.

· Deliver premium services including training, site builds, and event design consultation, always tied back to client outcomes.
 

WHO YOU ARE

· You have 3+ years of Customer Success experience where you were directly responsible for revenue.

· You’ve worked across book of enterprise, mid-market and scale customers, managing 100-300 clients at a time.

· You're comfortable talking about renewals, pricing, and expansion — it's a natural part of demonstrating value, not an awkward add-on.

· You ask hard questions. You don't accept "things are fine" at face value when usage is declining or a champion just left.

· You're proactive by default. You know which accounts are healthy, which need attention, and which have untapped potential before anyone asks.

· You connect product capabilities to business outcomes, not features in a vacuum.

· You’re willing and able to travel to customer events and meetings.

· Nonprofit or fundraising experience is a plus, not a requirement.

OUR COMPANY VALUES

· We wake up every day to serve our customers

· We foster belonging

· We embrace change to drive growth

· We commit to working together

OUR AWESOME BENEFITS

· 100% Remote Work! No more “when will we have to go back into the office” worries. FrontStream supports remote employees all over North America

· Complete health, vision, and dental insurance

· FSA & HSA

· No rigid vacation policy, instead FrontStream provides employees with “Responsible Time Off” – we trust you to take the time you need when you need it

· Paid holidays

· 401(k) with employer match

DIVERSITY STATEMENT

At FrontStream, diversity is fundamental to how we grow and manage our business. We are committed to building a diverse workforce that cultivates and supports individuals of all backgrounds, and we strongly encourage people of different races, ethnicities, sexual orientations, gender identities, veterans, and persons with disabilities to apply. FrontStream is an equal opportunity employer, and we will welcome everyone to our team!

Company Description

FrontStream supports over 10,000 charities and corporate customers across the globe. FrontStream is revolutionizing fundraising through its all-in-one platform, Panorama. We are the trusted provider of online fundraising and auctions, event management, donor management, and workplace giving to our international customer base. We have been serving the nonprofit sector for more than a decade, and we love what we do! FrontStream is owned by the global investment firm Marlin Equity Partners.