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Freelance Customer Success Manager Remote Jobs (NOW HIRING)

HireNow Staffing

Customer Success Manager

New York, NY · Remote

$96K - $128K/yr

Customer Success Manager Remote (U.S.) | Preference for East Coast Time Zone Direct Hire / Permanent PlacementHireNow Staffing is actively recruiting a seasoned, highly skilled Customer Success ...

reveleer

Customer Success Manager

$100K - $125K/yr

Customer Success Manager Remote As the industry's pioneering value-based care (VBC) technology platform, Reveleer is purpose-built to solve the most pressing real-world challenges faced by providers ...

Cleo

Customer Success Manager

Phoenix, AZ · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Cleo

Customer Success Manager

Richmond, VA · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Cleo

Customer Success Manager

Honolulu, HI · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Cleo

Customer Success Manager

Oklahoma City, OK · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship ...

Cleo

Customer Success Manager

Indianapolis, IN · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Cleo

Customer Success Manager

Chicago, IL · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Trivium

Customer Success Manager

$2K - $4K/mo

Customer Success Manager (CSM) - Remote Location: 100% Remote (Eastern Time Zone) Salary: $2,500-$4,500 per month, based on experience Employment Type: Full-Time Key Responsibilities * Onboard new ...

HiddenLayer

Customer Success Manager

Austin, TX · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You ...

HiddenLayer

Customer Success Manager

New York, NY · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You ...

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All JobsFreelance Customer Success Manager Remote Jobs

Freelance Customer Success Manager Remote information

See salary details

$32.5K

$83.1K

$140K

How much do freelance customer success manager remote jobs pay per year?

As of Jun 11, 2026, the average yearly pay for freelance customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Freelance Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectFreelance Customer Success Manager RemoteCustomer Support Specialist Remote
Required CredentialsExperience in customer success, relevant certifications (e.g., CSCP)Basic customer service skills, sometimes certifications in support tools
Work EnvironmentRemote, independent, project-basedRemote, often part of a support team
Employer & Industry UsageTech, SaaS, subscription servicesBroad, including retail, tech, telecom
Search & Comparison IntentFocus on strategic customer retention and successFocus on troubleshooting and issue resolution

Freelance Customer Success Managers remote roles focus on building long-term customer relationships and ensuring product adoption, often requiring strategic skills and certifications. Customer Support Specialists handle day-to-day troubleshooting and support queries, typically with less emphasis on strategic success metrics. Both roles are remote but differ in scope and responsibilities.

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Freelance Customer Success Manager Remote jobs near you
Customer Success Manager

Customer Success Manager

HireNow Staffing

New York, NY • Remote

$96K - $128K/yr

Full-time

Posted 21 days ago

Job description

Customer Success Manager Remote (U.S.) | Preference for East Coast Time Zone
Direct Hire / Permanent PlacementHireNow Staffing is actively recruiting a seasoned, highly skilled Customer Success Manager on behalf of a valued client partner in the wholesale trade infrastructure startup sector. HireNow Staffing is acting as a direct placement partner for this Customer Success Manager opportunity.We are seeking a strategic, hands-on post-sales professional who can manage a high-value account portfolio, drive adoption, uncover expansion opportunities, and guide customers through operational and technical workflows. This role requires strong business acumen, consultative communication, and the ability to support customers using ERP-connected systems in complex operating environments.HireNow Disqualifier: Candidates with jumpy or unstable resumes will not be accepted or interviewed. We are prioritizing professionals with consistent tenure, progressive growth, and measurable customer impact.Key Responsibilities
  • Own a portfolio of approximately 70–100 customer accounts, driving retention, usage growth, payment volume, and expansion opportunities
  • Conduct deep discovery sessions to understand customer workflows, operational pain points, and strategic goals
  • Lead executive conversations with CFOs, Controllers, Operations leaders, and finance stakeholders through QBRs and ongoing engagement
  • Drive adoption of platform capabilities such as automation tools, payment workflows, collections features, and credit-related solutions
  • Monitor account health metrics and proactively build action plans to mitigate churn or underutilization risk
  • Partner with Product teams to convert customer feedback into actionable enhancements and roadmap insights
  • Collaborate cross-functionally with Sales, Implementation, Support, and Product teams to ensure successful outcomes
  • Use AI tools, automation workflows, and data insights to improve internal efficiency and customer experience
  • Identify expansion opportunities through consultative account planning and workflow optimization
Required Qualifications (Highly Important)
  • 3–5+ years of experience in Customer Success, Account Management, Solutions Engineering, or strategic post-sales roles within a technically complex SaaS environment
  • Experience supporting ERP-integrated software or operational systems such as SAP S/4HANA, NetSuite, Workday, or similar platforms
  • Proven experience working with non-technical customers in industries such as distribution, wholesale, food service, logistics, hospitality, or blue-collar operations
  • Strong executive communication skills with experience leading business reviews and stakeholder conversations
  • Ability to explain technical workflows and product capabilities clearly to non-technical audiences
  • Discovery-oriented mindset with strong problem-solving and consultative instincts
  • Ability to manage a high-volume portfolio while maintaining service quality and growth focus
  • Stable employment history with clear progression; candidates with jumpy resumes will not be considered
Preferred Qualifications (Strongly Valued)
  • Experience at Series A–C startups or as an early post-sales hire building customer success processes
  • Background in fintech, payments, accounts receivable, automation, or workflow software
  • Hospitality, restaurant, food & beverage, or supply chain industry background
  • Experience driving product adoption and expansion revenue beyond renewals
  • Familiarity with AI tools and automation platforms for workflow efficiency
  • Solutions Engineering experience blended with commercial customer ownership
  • Strong analytical skills with ability to use account data to prioritize actions
HireNow Disqualifiers
  • Renewal-heavy CSM backgrounds where 50%+ of role was limited to renewals
  • Unable to explain technical concepts clearly to customers
  • Multiple consecutive job stints under two years without clear rationale
  • No ERP-related software or operational systems exposure
  • Weak executive presence or inability to manage customer stakeholders independently
HireNow ChecklistHireNow Staffing is recruiting candidates who meet the following profile: 3–5+ years as CSM, AM, or Solutions Engineer in complex SaaS environments
ERP-integrated software or operational product experience
Worked with non-technical customers in operational industries
Strong communicator with executive-level relationship management skills
Proven adoption, retention, and expansion ownership
Curious, proactive, and solutions-driven mindset
Comfortable working remotely across U.S. time zones
Stable resume with progressive career growthStandout Candidates Include: Hospitality or restaurant technology professionals
Founding or early post-sales hires at startups
Customer success leaders from fintech / AR automation platforms
Hybrid technical-commercial candidates who can advise CFO-level stakeholdersHireNow Package
  • Base Salary: $96,000 – $128,000
  • On-Target Earnings: $120,000 – $160,000+ (flexibility for exceptional candidates)
  • Additional Compensation: Meaningful equity + full benefits package
  • Work Location: Fully Remote (U.S.) | Preference for East Coast Time Zone
  • Employment Type: Full-Time / Direct Hire
HireNow Staffing DisclaimerAll candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview.https://www.careers-page.com/hirenow-staffing-inc/job/8X7795X3
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About HireNow Staffing

Sourced by ZipRecruiter

HireNow Staffing originated from the recognition of a need within the job market for a more efficient and specialized approach to staffing. We have identified challenges that businesses faced in finding and hiring qualified candidates, especially in industries like healthcare, executive roles, and industrial sectors. The ethos of HireNow Staffing is straightforward. We're motivated by a singular vision: to efficiently address the staffing needs of businesses, ensuring they're equipped with the right employees for optimal operations. Situated in the thriving heart of Kent, WA, we have evolved into a beacon of recruitment excellence. Our process, designed for speed and reliability, ensures that each candidate is screened meticulously, matching their skill set with the perfect job role. Whether temporary employment, a transition from temp to hire, or direct placement, our goal remains consistent – to provide unparalleled recruitment solutions. Our commitment goes beyond mere numbers. We are deeply rooted in our community, aiming to fulfill the immediate staffing needs of businesses. Our assistance ensures that every company we collaborate with operates at its full potential. We are more than just a staffing agency; we're the trusted ally in your business's operational journey.

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Kent, WA, US

Year founded

2022

Social media

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