ZipRecruiter

Log In

1

Fraud Dispute Intake Jobs (NOW HIRING)

Fiserv, Inc.

Fraud & Disputes Manager

Omaha, NE · On-site

Manage daily fraud and dispute operations across intake, investigation, chargeback processing, representment, and case resolutions to meet service level and quality targets * Establish, monitor, and ...

Socket.dev

Anti-Fraud Management Consultant

Manhattan, NY · On-site

$140 - $190/hr

Good understanding of dispute intake to resolution and back-office fraud operations including the investigations will be a good addition. * Ability to thrive in an ambiguous environment bringing ...

Current

Disputes Analyst

New York, NY · On-site

$70K - $96K/yr

You will work closely with Fraud Operations, Compliance, Member Experience, and Product teams to ... You will be responsible for the full lifecycle of dispute case handling-from intake and assessment ...

Current

Disputes Analyst

New York, NY

$70K - $96K/yr

You will work closely with Fraud Operations, Compliance, Member Experience, and Product teams to ... You will be responsible for the full lifecycle of dispute case handling-from intake and assessment ...

previous pagenext page

Showing results 21-40

All JobsFraud Dispute Intake Jobs

Fraud Dispute Intake information

What are the key skills and qualifications needed to thrive as a fraud dispute intake specialist, and why are they important?

To thrive as a Fraud Dispute Intake specialist, you need strong analytical skills, attention to detail, and familiarity with financial regulations, often supported by a background in finance or customer service. Proficiency with case management systems, fraud detection software, and secure communication platforms is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills for this position. These skills and qualities are essential for accurately processing disputes, preventing financial loss, and ensuring regulatory compliance.

What is a fraud dispute intake specialist?

A Fraud Dispute Intake specialist is a professional responsible for handling initial reports of suspected fraudulent transactions on customer accounts, usually in the banking or financial services sector. They gather relevant information from customers, assess the nature of the dispute, and ensure all necessary documentation is collected to begin an investigation. Their role is crucial in protecting customers and organizations from financial losses due to fraud, and they often serve as the first point of contact during a stressful situation for the customer. Strong communication, attention to detail, and knowledge of fraud prevention protocols are essential skills for this position.

How does a fraud dispute intake specialist typically collaborate with other departments to resolve customer issues?

Fraud Dispute Intake specialists work closely with teams such as fraud investigations, customer service, and risk management to ensure timely and accurate resolution of customer disputes. They gather initial information from customers, document case details, and then coordinate with investigators to review evidence and determine outcomes. Regular communication with these departments is essential to keep cases moving forward and to provide customers with updates. This collaborative environment helps ensure that each dispute is handled efficiently and in compliance with company policies and regulatory standards.

What is the difference between Fraud Dispute Intake vs Fraud Analyst?

AspectFraud Dispute IntakeFraud Analyst
CredentialsBasic fraud-related certifications, customer service skillsAdvanced certifications like CFE, forensic accounting
Work EnvironmentCustomer service centers, call centersOffice settings, analytical labs
Employer & IndustryFinancial institutions, credit card companiesInsurance, banking, financial services

Fraud Dispute Intake primarily handles initial customer reports of suspected fraud, focusing on data collection and case creation. Fraud Analysts perform in-depth investigations, analyzing patterns and evidence to confirm fraud. While both roles require knowledge of fraud detection, Intake roles are more customer-facing, whereas Analysts focus on detailed analysis and resolution.

More about Fraud Dispute Intake jobs
What cities are hiring for Fraud Dispute Intake jobs? Cities with the most Fraud Dispute Intake job openings:
What states have the most Fraud Dispute Intake jobs? States with the most job openings for Fraud Dispute Intake jobs include:
What job categories do people searching Fraud Dispute Intake jobs look for? The top searched job categories for Fraud Dispute Intake jobs are:
Fraud Dispute Intake jobs near you
Infographic showing various Fraud Dispute Intake job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

Fraud & Disputes Manager

Fiserv, Inc.

Omaha, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 hours ago

Fiserv rating

7.7

Company rating: 7.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

106th of 150 rated financial services

Job description

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Fraud & Disputes Manager
What does a successful Fraud and Disputes Manager do?
As a Fraud and Disputes Manager, you will lead a team responsible for transaction dispute resolution and payment fraud case management across the full case lifecycle. You will partner with risk, operations, compliance, and vendor teams to improve workflow performance, reduce chargeback losses, support incident reporting, and deliver accurate, timely resolutions for cardholders and clients using Quavo and related payment processes.
In this role, you will develop and implement strategies that strengthen service delivery, support team effectiveness, and advance key operational priorities. You will work across teams to resolve issues, improve processes and controls, and deliver outcomes that build client trust and create value for the business.
What you'll do:
  • Lead, coach, and develop a team of fraud analysts and dispute specialists, including setting performance expectations, providing feedback, and supporting career development
  • Manage daily fraud and dispute operations across intake, investigation, chargeback processing, representment, and case resolutions to meet service level and quality targets
  • Establish, monitor, and report on key performance indicators including turnaround times, case quality, productivity, and loss trends to improve team performance and operational outcomes
  • Forecast dispute and fraud case volumes, align staffing to workload demands, and adjust team priorities to support coverage during peak periods
  • Review and resolve complex or high-value escalations involving cardholder disputes, fraud claims, and network timeframes in accordance with internal policy and regulatory requirements
  • Optimize Quavo Fraud & Disputes workflows by identifying automation opportunities, refining routing logic, and partnering with vendor teams on platform updates and configuration changes
  • Partner with risk management, compliance, and payments stakeholders to identify fraud trends, support rule changes, and maintain adherence to Regulation E, Regulation Z, and card network dispute requirements
  • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary

Experience you'll need to have:
  • 6+ years of experience in card payments, banking operations, fraud mitigation, dispute processing, or chargeback management within a financial services environment
  • 2+ years of experience managing and developing teams in financial operations, payments operations, fraud operations, or contact center environments
  • 6+ years of experience using case management platforms and operational workflows to investigate, route, and resolve transaction disputes, including experience with Quavo Fraud & Disputes (QFD®) or similar dispute management platforms
  • 6+ years of experience applying Regulation E, Regulation Z, and card network chargeback and arbitration rules in dispute or fraud operations
  • Experience analyzing operational metrics, case volumes, and quality results to improve service delivery, reduce losses, and support process improvements
  • Bachelor's degree or higher in Finance, Business Administration, Operations, or related field or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:
  • Experience partnering with vendor account teams to implement system enhancements, workflow changes, or custom platform configurations
  • Experience supporting fraud strategy updates through rule tuning, trend analysis, or collaboration with risk management teams
  • Experience in debit card, credit card, or consumer banking dispute environments
  • Experience leading process improvement initiatives in highly regulated payments operations

How you'll work:
  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
  • Due to the nature of work performed in this position, candidates must provide documentation verifying U.S. citizenship or lawful permanent resident status and successfully complete an FBI fingerprint-based background investigation.

Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

What Fiserv employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply