Fraud Dispute Intake Jobs in New York (NOW HIRING)

Position: Anti-Fraud Risk Management Principal
About the Role
As a Principal, you will lead and manage delivery of engagements, being responsible for quality, budget and staffing, working closely with senior client stakeholders to develop anti-fraud strategies to enhance their fraud risk management programs. You will contribute to the firm's development by guiding and mentoring teams and sharing knowledge. You will be recognized as an expert in your respective domain and contribute to advancing Infosys Consulting's thought leadership in the industry.
Role expects you to

• Lead teams to evaluate and design fraud risk management strategies, building target operating model, technology solution strategy, fraud function analytics, and modernizing fraud operations.
• Leverage modern technologies including the build and use of AI/ML models that can detect possible fraud scenarios from client onboarding through to transactions
• Strong understanding of Fraud Data and ability to interpret data to infer fraud scenarios
• Develop controls to improve processes and enhanced fraud risk management
• Provide thought leadership and guidance on how to transform fraud prevention programs.
• Conduct design thinking workshops to improve fraud risk management strategies with anti-fraud business stakeholders
• Monitor regulatory changes and emerging technologies that impact the industry, advising clients on necessary adjustments to their fraud risk programs.
• Lead client and engagement teams in successfully delivering anti-fraud technology solutions using vendor solutions such as Pega, ServiceNow, Quavo, Orbograph etc.
• Access current state anti-fraud detection and controls and help define a future state solution that includes Fraud operations.
• Direct teams of global consulting, IT professionals & subject matter experts in establishing comprehensive business and functional requirements, then translating those requirements into actionable project initiatives with associated metrics
• Collaborate with client functions (Business, first line of defense, Compliance Risk Management and Regulatory Affairs) to assess impact of a specific regulation on existing policies, risks and controls
• Manage end-to-end project execution, stakeholder communication and minimize engagement risk by proactively identifying issues and recommending courses of remediation

Practice Development

• Provide insights on new and emerging technologies, best practices and contribute to the development of service offerings
• Work with other practice members to support Infosys Consulting thought leadership activities and develop innovative assets, including differentiated points of view and methodologies
• Build social networks that enable knowledge and information flow and stay abreast of developments in Anti-Financial Crime expertise areas
• Prepare thought papers and participate in industry conferences and forums
• Contribute to practice growth and vitality through roles such as recruitment, training and retention

People Management

• Coach and develop junior team members to deliver quality results and promote professional development
• Participate in and contribute to practice training activities

Business Development

• Lead small, medium sized sales pursuits and business development activities ranging from creation of client proposals to formulating commercial constructs / contracts
• Develop and build relationships at senior management and CXO levels

• Formulate and present Infosys Consulting propositions and service offerings

Basic Qualifications

• 10+ years of experience in Financial Services with at least 5 years of experience Fraud Risk management consulting roles
• Deep domain knowledge of fraud operating models, governance structures, designing fraud risk management processes and related technologies.
• Expertise in Anti-Money Laundering, Know your Customer (KYC), Anti-Fraud, FIU Investigations and Suspicious Activity Reporting (SAR)
• Experience with implementation of one or more of the conventional Anti-fraud tools e.g. Actimize, Pega, Quavo etc.
• Good understanding of dispute intake to resolution and back-office fraud operations including the investigations will be a good addition.
• Demonstrated ability in defining, mobilising and delivering complex change programs in large organisations
• Strong background of leading teams, comprising both IT and business specialists
• A demonstrable ability to turn business requirements into technology solutions with the commercial acumen to create supporting business cases
• Excellent presentation and facilitation skills with ability to build relationships at senior management and CXO levels
• Successful business development history including exposure to each of the various aspects of a typical sales cycle
• All candidates must be willing and able to travel up to 100%, depending on client requirements

Preferred Qualifications

• MBA or equivalent advanced degree, Industry accredited certifications like CFE, ECICFM etc.
• Experience in leveraging advanced AI/ML technologies and analytics to reduce false positives or automate disposition of alerts will be a plus
• Experience of leading programs where stakeholder engagement is a key requisite to achieving successful program/project delivery
• Proven ability to deliver under tight deadlines and challenging constraints
• Ability to collaborate within the firm and leverage existing resources
• Demonstrate thought leadership, ability to conceptualize and drive new solution / service offerings and take them to market
• Ability and willingness to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

About Us
Infosys Consulting is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world's top brands pursue a path of smart transformation. Together with our clients, internal and external partners, we co-create and execute pragmatic strategies and solutions that transform organizations and define the future of business. Our dynamically growing consultancy offers our consultants:
• Ability to design and implement end-to-end solutions at scale
• A flat organization structure with direct access to our senior-most leaders
• An entrepreneurial environment full of bright, highly motivated consultants
• Opportunities for motivated consultants to impact local communities
• The ability to design your career and drive your professional learning and development
• A truly global culture
We have offices in over 20 countries. Our U.S. hub office cities are Atlanta, Boston, Chicago, Dallas, Houston, New York, Seattle and San Francisco.
Visit www.infosys.com/services/consulting for more information.
The Target Annual Compensation Range for this Role is $154,375 to 193,125
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

EEO/About Us
Infosys Consulting is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world's top brands pursue a path of smart transformation. Together with our clients, internal and external partners, we co-create and execute pragmatic strategies and solutions that transform organizations and define the future of business. Our dynamically growing consultancy offers our consultants:
• Ability to design and implement end-to-end solutions at scale
• A flat organization structure with direct access to our senior-most leaders
• An entrepreneurial environment full of bright, highly motivated consultants
• Opportunities for motivated consultants to impact local communities
• The ability to design your career and drive your professional learning and development
• A truly global culture
We have offices in over 20 countries. Our U.S. hub office cities are Atlanta, Boston, Chicago, Dallas, Houston, New York, Seattle and Palo Alto.
Visit www.infosys.com/services/consulting for more information.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.