1

Fraud Dispute Intake Jobs in New York (NOW HIRING)

... decision rights, intake, prioritization, and the working cadence with Enterprise Technology ... Partner with Consumer Product, Deposit Pricing, Marketing, Operations, Fraud, and the contact ...

Fraud Dispute Intake information

What is a fraud dispute intake specialist?

A Fraud Dispute Intake specialist is a professional responsible for handling initial reports of suspected fraudulent transactions on customer accounts, usually in the banking or financial services sector. They gather relevant information from customers, assess the nature of the dispute, and ensure all necessary documentation is collected to begin an investigation. Their role is crucial in protecting customers and organizations from financial losses due to fraud, and they often serve as the first point of contact during a stressful situation for the customer. Strong communication, attention to detail, and knowledge of fraud prevention protocols are essential skills for this position.

How does a fraud dispute intake specialist typically collaborate with other departments to resolve customer issues?

Fraud Dispute Intake specialists work closely with teams such as fraud investigations, customer service, and risk management to ensure timely and accurate resolution of customer disputes. They gather initial information from customers, document case details, and then coordinate with investigators to review evidence and determine outcomes. Regular communication with these departments is essential to keep cases moving forward and to provide customers with updates. This collaborative environment helps ensure that each dispute is handled efficiently and in compliance with company policies and regulatory standards.

What are the key skills and qualifications needed to thrive as a fraud dispute intake specialist, and why are they important?

To thrive as a Fraud Dispute Intake specialist, you need strong analytical skills, attention to detail, and familiarity with financial regulations, often supported by a background in finance or customer service. Proficiency with case management systems, fraud detection software, and secure communication platforms is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills for this position. These skills and qualities are essential for accurately processing disputes, preventing financial loss, and ensuring regulatory compliance.

What is the difference between Fraud Dispute Intake vs Fraud Analyst?

AspectFraud Dispute IntakeFraud Analyst
CredentialsBasic fraud-related certifications, customer service skillsAdvanced certifications like CFE, forensic accounting
Work EnvironmentCustomer service centers, call centersOffice settings, analytical labs
Employer & IndustryFinancial institutions, credit card companiesInsurance, banking, financial services

Fraud Dispute Intake primarily handles initial customer reports of suspected fraud, focusing on data collection and case creation. Fraud Analysts perform in-depth investigations, analyzing patterns and evidence to confirm fraud. While both roles require knowledge of fraud detection, Intake roles are more customer-facing, whereas Analysts focus on detailed analysis and resolution.

What job categories do people searching Fraud Dispute Intake jobs in New York look for?

The top searched job categories for Fraud Dispute Intake jobs in New York are:

What cities in New York are hiring for Fraud Dispute Intake jobs?

Cities in New York with the most Fraud Dispute Intake job openings:

Infographic showing various Fraud Dispute Intake job openings in New York as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution.

FS/ Anti-Fraud Risk Management - Sr Consultant, Business Consulting

Infosys Limited

Manhattan, NY • On-site

$100 - $125/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago


Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

153rd of 226 rated it services


Job description

Position

Anti-Fraud Risk Management Senior Consultant

About the Role

As a Senior Consultant, you will lead and manage delivery of engagements, being responsible for quality, budget and staffing, working closely with senior client stakeholders to develop anti-fraud strategies to enhance their fraud risk management programs. You will contribute to the firm’s development by guiding and mentoring teams and sharing knowledge. You will be recognized as an expert in your respective domain and contribute to advancing Infosys Consulting’s thought leadership in the industry.

Role Expectations
  • Lead teams to evaluate and design fraud risk management strategies, building target operating models, technology solution strategy, fraud function analytics, and modernizing fraud operations.
  • Leverage modern technologies including AI/ML models that can detect possible fraud scenarios from client onboarding through to transactions.
  • Strong understanding of fraud data and ability to interpret data to infer fraud scenarios.
  • Develop controls to improve processes and enhance fraud risk management.
  • Provide thought leadership and guidance on how to transform fraud prevention programs.
  • Conduct design thinking workshops to improve fraud risk management strategies with anti-fraud business stakeholders.
  • Monitor regulatory changes and emerging technologies that impact the industry, advising clients on necessary adjustments to their fraud risk programs.
  • Lead client and engagement teams in successfully delivering anti-fraud technology solutions using vendor solutions such as Pega, ServiceNow, Quavo, Orbograph, etc.
  • Access current state anti-fraud detection and controls and help define a future state solution that includes fraud operations.
  • Direct teams of global consulting, IT professionals and subject matter experts in establishing comprehensive business and functional requirements, then translating those requirements into actionable project initiatives with associated metrics.
  • Collaborate with client functions (Business, first line of defense, Compliance Risk Management and Regulatory Affairs) to assess impact of a specific regulation on existing policies, risks and controls.
  • Manage end-to-end project execution, stakeholder communication and minimize engagement risk by proactively identifying issues and recommending courses of remediation.
Practice Development
  • Provide insights on new and emerging technologies, best practices and contribute to the development of service offerings.
  • Work with other practice members to support Infosys Consulting thought leadership activities and develop innovative assets, including differentiated points of view and methodologies.
  • Build social networks that enable knowledge and information flow and stay abreast of developments in Anti-Financial Crime expertise areas.
  • Prepare thought papers and participate in industry conferences and forums.
  • Contribute to practice growth and vitality through roles such as recruitment, training and retention.
People Management
  • Coach and develop junior team members to deliver quality results and promote professional development.
  • Participate in and contribute to practice training activities.
Business Development
  • Lead small and medium sized sales pursuits and business development activities ranging from creation of client proposals to formulating commercial constructs and contracts.
  • Develop and build relationships at senior management and CXO levels.
  • Formulate and present Infosys Consulting propositions and service offerings.
Basic Qualifications
  • 7+ years of experience in Financial Services with at least 5 years of experience in fraud risk management consulting roles.
  • Deep domain knowledge of fraud operating models, governance structures, designing fraud risk management processes and related technologies.
  • Expertise in Anti-Money Laundering, Know Your Customer (KYC), Anti-Fraud, FIU Investigations and Suspicious Activity Reporting (SAR).
  • Experience with implementation of one or more conventional anti-fraud tools such as Actimize, Pega, Quavo, etc.
  • Good understanding of dispute intake to resolution and back‑office fraud operations including investigations.
  • Demonstrated ability in defining, mobilising and delivering complex change programs in large organisations.
  • Strong background of leading teams comprising both IT and business specialists.
  • A demonstrable ability to turn business requirements into technology solutions with the commercial acumen to create supporting business cases.
  • Excellent presentation and facilitation skills with ability to build relationships at senior management and CXO levels.
  • Successful business development history including exposure to each of the various aspects of a typical sales cycle.
  • All candidates must be willing and able to travel up to 100%, depending on client requirements.
Preferred Qualifications
  • MBA or equivalent advanced degree, industry accredited certifications (e.g., CFE, ECICFM) etc.
  • Experience in leveraging advanced AI/ML technologies and analytics to reduce false positives or automate disposition of alerts.
  • Experience leading programs where stakeholder engagement is a key requisite to achieving successful program or project delivery.
  • Proven ability to deliver under tight deadlines and challenging constraints.
  • Ability to collaborate within the firm and leverage existing resources.
  • Demonstrated thought leadership, ability to conceptualise and drive new solution and service offerings and take them to market.
  • Ability and willingness to work as part of a cross‑cultural team with flexibility to support multiple time zones when necessary.
  • Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Benefits
  • Medical/Dental/Vision/Life Insurance
  • Long‑term/Short‑term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off
EEO Statement

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.

#J-18808-Ljbffr

What Infosys employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom