ZipRecruiter

Log In

1

Fraud Dispute Intake Jobs (NOW HIRING)

Fifth Third

Dispute Intake Analyst

Grand Rapids, MI · On-site

One to three years of experience in Disputes, Fraud, Banking, or a related field preferred ... Dispute Intake Analyst At Fifth Third, we understand the importance of recognizing our employees ...

Fifth Third Bank

Be Seen First

Dispute Resolution Specialist

Grand Rapids, MI · On-site

$21.50/hr

The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while ... One to three years of experience in Disputes, Fraud, Banking, or a related field preferred.

next page

Showing results 1-20

All JobsFraud Dispute Intake Jobs

Fraud Dispute Intake information

What is a fraud dispute intake specialist?

A Fraud Dispute Intake specialist is a professional responsible for handling initial reports of suspected fraudulent transactions on customer accounts, usually in the banking or financial services sector. They gather relevant information from customers, assess the nature of the dispute, and ensure all necessary documentation is collected to begin an investigation. Their role is crucial in protecting customers and organizations from financial losses due to fraud, and they often serve as the first point of contact during a stressful situation for the customer. Strong communication, attention to detail, and knowledge of fraud prevention protocols are essential skills for this position.

How does a fraud dispute intake specialist typically collaborate with other departments to resolve customer issues?

Fraud Dispute Intake specialists work closely with teams such as fraud investigations, customer service, and risk management to ensure timely and accurate resolution of customer disputes. They gather initial information from customers, document case details, and then coordinate with investigators to review evidence and determine outcomes. Regular communication with these departments is essential to keep cases moving forward and to provide customers with updates. This collaborative environment helps ensure that each dispute is handled efficiently and in compliance with company policies and regulatory standards.

What are the key skills and qualifications needed to thrive as a fraud dispute intake specialist, and why are they important?

To thrive as a Fraud Dispute Intake specialist, you need strong analytical skills, attention to detail, and familiarity with financial regulations, often supported by a background in finance or customer service. Proficiency with case management systems, fraud detection software, and secure communication platforms is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills for this position. These skills and qualities are essential for accurately processing disputes, preventing financial loss, and ensuring regulatory compliance.

What is the difference between Fraud Dispute Intake vs Fraud Analyst?

AspectFraud Dispute IntakeFraud Analyst
CredentialsBasic fraud-related certifications, customer service skillsAdvanced certifications like CFE, forensic accounting
Work EnvironmentCustomer service centers, call centersOffice settings, analytical labs
Employer & IndustryFinancial institutions, credit card companiesInsurance, banking, financial services

Fraud Dispute Intake primarily handles initial customer reports of suspected fraud, focusing on data collection and case creation. Fraud Analysts perform in-depth investigations, analyzing patterns and evidence to confirm fraud. While both roles require knowledge of fraud detection, Intake roles are more customer-facing, whereas Analysts focus on detailed analysis and resolution.

More about Fraud Dispute Intake jobs

What cities are hiring for Fraud Dispute Intake jobs?

Cities with the most Fraud Dispute Intake job openings:

What states have the most Fraud Dispute Intake jobs?

States with the most job openings for Fraud Dispute Intake jobs include:

What job categories do people searching Fraud Dispute Intake jobs look for?

The top searched job categories for Fraud Dispute Intake jobs are:

Fraud Dispute Intake jobs near you
Infographic showing various Fraud Dispute Intake job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 13% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Dispute Intake Analyst

Grand Rapids, MI • On-site

Fifth Third Bank

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

106th of 173 rated banks

Good employer

Recommended by students

Recommended by parents

Learn more about Fifth Third Bankexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information.
The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank.
By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst's goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Dispute Filing: Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning.
  • Documentation: Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting.
  • Risk Assessment and Compliance: Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards.
  • Escalation: Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable.
  • Customer Service: Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally.
  • Training and Guidelines: Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager.

Performance Metrics:
  • Quality: Maintain a high level of accuracy in dispute filings and documentation, measured through internal audits and quality assurance reviews.
  • Conformance: Adhere to the provided daily schedule, including punctuality and attendance, measured through adherence reports.
  • Sentiment: Ensure positive customer experiences, measured through speech analytics and sentiment analysis.
  • Average Handle Time: Efficiently manage call durations to meet the average handle time targets, measured through call center performance reports.

SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
  • One to three years of experience in Disputes, Fraud, Banking, or a related field preferred.
  • Associate's degree or equivalent work experience.
  • Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
  • Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers.
  • Excellent teamwork, interpersonal skills, and relationship building skills.
  • Proactive in identifying potential concerns and following up to resolve such issues.
  • Strong attention to detail and organizational skills.
  • Ability to work under pressure and meet deadlines within regulatory timeframes.
  • Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints.
  • Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls.

Dispute Intake Analyst
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Grand Rapids, Michigan 49546
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

What Fifth Third Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply