Canton, MA · On-site
... card dispute intake and documentation while following established procedures. * Monitor transactions and escalate potential fraud, suspicious activity, or irregular transactions as appropriate.
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Canton, MA · On-site
... card dispute intake and documentation while following established procedures. * Monitor transactions and escalate potential fraud, suspicious activity, or irregular transactions as appropriate.
| Aspect | Fraud Dispute Intake | Fraud Analyst |
|---|---|---|
| Credentials | Basic fraud-related certifications, customer service skills | Advanced certifications like CFE, forensic accounting |
| Work Environment | Customer service centers, call centers | Office settings, analytical labs |
| Employer & Industry | Financial institutions, credit card companies | Insurance, banking, financial services |
Fraud Dispute Intake primarily handles initial customer reports of suspected fraud, focusing on data collection and case creation. Fraud Analysts perform in-depth investigations, analyzing patterns and evidence to confirm fraud. While both roles require knowledge of fraud detection, Intake roles are more customer-facing, whereas Analysts focus on detailed analysis and resolution.
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 8 days ago
There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.
For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.
If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.
As a Card Operations Specialist I, you’ll help keep our members’ debit, credit, and ATM card services running smoothly. This entry-level role is a great opportunity to build your knowledge of card operations, electronic payments, and fraud prevention while providing accurate, timely support behind the scenes. You’ll work closely with branch and member service teams to resolve card-related needs and help ensure every transaction is handled securely and correctly.
What You'll Do
What We're Looking For
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $22.50 - $23.50 per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.
This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.
At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.
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