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Fraud Claims Operations Representative Jobs (NOW HIRING)

Weitz and Luxenberg PC

Fraud Officer

Moline, IL · On-site

$58K - $72K/yr

This role serves as the primary contact for fraud matters across deposit operations, digital ... Coordinates customer fraud claims, dispute investigations, provisional credit requirements, loss ...

CBI Bank & Trust

Fraud Officer

Moline, IL · On-site

$58K - $72K/yr

This role serves as the primary contact for fraud matters across deposit operations, digital ... Coordinates customer fraud claims, dispute investigations, provisional credit requirements, loss ...

CBI Bank & Trust

Fraud Officer

Moline, IL · On-site

$58K - $72K/yr

This role serves as the primary contact for fraud matters across deposit operations, digital ... Coordinates customer fraud claims, dispute investigations, provisional credit requirements, loss ...

First Commonwealth Bank

Fraud Specialist

Indiana, PA · On-site

Works with internal departments and external vendors to process fraud claims, chargebacks, and ... Collaborates with other Fraud Specialists, Investigators, and Operations staff to resolve cases ...

Citizens Bank

Fraud Operations Professional

Irving, TX · On-site

As the Fraud Operations Professional , you will support the Fraud and Claims Operations teams through the Command Center. The Command Center is the centralized workforce orchestration and management ...

Citizens

Fraud Operations Professional

Irving, TX · Hybrid

As the Fraud Operations Professional , you will support the Fraud and Claims Operations teams through the Command Center. The Command Center is the centralized workforce orchestration and management ...

Koalafi

Fraud Investigator

Richmond, VA · On-site

$61K - $74K/yr

Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate ... Collaborate across multiple departments, such as Sales, Operations, Fraud Analytics, and Compliance ...

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Fraud Claims Operations Representative information

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$29

How much do fraud claims operations representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for fraud claims operations representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What does a fraud claims operations representative do?

A Fraud Claims Operations Representative is responsible for investigating and resolving claims related to fraudulent activities on customer accounts. They review transaction details, communicate with customers to gather information, and determine the validity of reported fraud. Their work helps protect both the financial institution and its customers from financial losses due to unauthorized or suspicious activity. They also ensure compliance with company policies and legal regulations during the claims process.

How does a fraud claims operations representative typically collaborate with other departments during an investigation?

Fraud Claims Operations Representatives regularly work with teams such as Customer Service, Risk Management, and IT Security to thoroughly investigate and resolve fraud cases. Collaboration often involves sharing detailed case information, coordinating on account holds or restrictions, and ensuring that customers are kept informed throughout the process. Effective communication and teamwork are essential, as representatives must often escalate complex cases or seek specialized expertise from other departments to reach a resolution promptly.

What are the key skills and qualifications needed to thrive as a fraud claims operations representative, and why are they important?

To thrive as a Fraud Claims Operations Representative, you need strong analytical skills, attention to detail, and experience in financial services or fraud investigation, often supported by a relevant associate's or bachelor's degree. Familiarity with fraud detection software, case management systems, and banking platforms is typically required. Excellent communication, problem-solving, and customer service skills help you resolve claims efficiently and reassure affected clients. These skills are essential for accurately identifying fraudulent activity, mitigating losses, and maintaining customer trust in financial institutions.
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Fraud Claims Operations Representative jobs near you
Infographic showing various Fraud Claims Operations Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

Fraud Investigator

AMOCO Federal Credit Union

Texas City, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

The Fraud Investigator assists AMOCO in achieving its mission of "serving the financial needs of our members" by investigating and documenting potential fraud and suspicious activities across various types of transactions. The position requires collaboration with cross-functional teams to improve operational efficiency, ensure compliance, and minimize fraud risks. The ideal candidate will have a strong background in fraud investigation and recovery, and will work independently with minimal supervision to present findings and recommendations to management.
Our Culture
AMOCO Federal Credit Union is 85+ years strong and recognized as one of the largest credit unions in the Houston/Galveston area. Our culture is driven by staff who exemplify the cooperative spirit of people helping people. By listening and understanding the needs of our membership, we aim to become their trusted financial institution. The goal of every interaction is to create member loyalty and to serve and satisfy the financial needs of our members and employees at every touchpoint in the member service chain. To achieve that, we focus on hiring talent and the right fit for our culture.
Work Perks
We offer the following exceptional benefits:
  • Health benefits including medical, dental, and vision for employees
  • Tuition reimbursement
  • 401(k) match
  • Annual Bonus Incentive
  • Paid Company Annual Holidays
  • Paid time off
  • Frequent employee appreciation and recognition events

Essential Functions and Duties
  • Investigate a variety of fraud-related activities, including ID theft, check fraud, and account takeover cases.
  • Respond to inquiries through different communication channels, providing clear explanations of actions taken in response to alerts or cases.
  • Communicate with both internal and external members regarding fraud concerns, security issues, problem resolution, and investigations.
  • Review and assess data to confirm or disprove fraud claims or charge-offs, escalating as necessary.
  • Prepare detailed reports documenting investigation actions, findings, and results.
  • Maintain and organize data for analysis and future reference.
  • Identify emerging fraud trends and red flags, and provide recommendations for preventive measures to business units and management.
  • Collaborate with other departments to understand transactions, processes, and procedures, and identify potential fraud risks.
  • Recognize and assess fraud activity, recommending actions such as account freezes or member alerts to mitigate exposure.
  • Evaluate operational efficiency and suggest improvements to enhance fraud detection and prevention processes.

Experience
Three years to five years of similar or related experience, including preparatory experience.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanationswith customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidentialnature. Communications may involve motivating, influencing, educating and/or advising others on matters ofsignificance. Typically includes subject matter experts as well as first level to middle managers.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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