Fraud Claims Operations Representative Jobs (NOW HIRING)

Summary

Under the direction of the CRP Fraud Ops Supervisor, the CRP Fraud Operations Analyst will be responsible for providing best in class correspondence and disbursements of legal requests for the bank including subpoenas, garnishments, and levies. This role will manage and monitor routine levy/garnishment/subpoena requests. In addition, the Fraud Operations Analyst will also be responsible for providing backup fraud investigation services for, debit and credit cards, new accounts, account abuse, check forgery and fraud, elder abuse, suspected money laundering, check kiting, identity theft.

This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $24.99 + / hour (calculated for Kalispell, MT). Click here to learn more about our bank divisions.

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA Applicants ONLY: 

Spokane $27.91 to $41.86 per hour

Wenatchee $28.30 to $42.44 per hour

Desription

• Prepare correspondence and disbursements for legal requests for the bank such as subpoenas, garnishments, and levies.
• Maintain favorable customer relations with law enforcement and judicial agency personnel through regular contact; exercises discretionary judgment and initiative regarding check or debit card fraud claims within the parameters of the organizations policies, procedures and security.
• Utilize sound judgment and knowledge of financial investigative tools/techniques to establish an investigative plan according to the suspected fraudulent activity; initiate investigations by gathering facts and evidence; prepare independent investigative reports that document findings; handle all aspects of the investigation which includes collaboration with bank division staff, customers, and law enforcement.
• Take precautionary measures on accounts and/or transactions to mitigate risk to bank and bank clients, and provide direction to all lines of businesses supported by Fraud Department. Which includes making decisions that impact accounts and/ or transactions to mitigate risk to bank and bank clients (e.g. pay/no pay; block/hold an account and transaction).
• Utilize fraud detection program, Yellow Hammer Fraud Detective, Yellow Hammer ACH Origination and Yellow Hammer Wire Origination and internal systems to review suspect items as needed.
• Communicate, over the phone or in person, with external clients, bank division employees, various lines of business, and other financial institutions to verify authenticity of items or availability of funds. Educate clients about fraud issues including online banking safety and take appropriate action to protect clients’ accounts.
• Prepare financial spreadsheets or enter data into a database or system in order to capture and monitor loss and fraud case information for further analysis. Provide input on obvious fraud trends or process improvements.
• Escalate sensitive, complex and large financial, compliance or reputational issues to management where appropriate. May refer cases for special attention to BSA/AML or other area where warranted. Filing the necessary paperwork when required for fraud inquiries which includes but is not limited to suspicious activity referral forms and fraud and operational loss forms.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred

Education Level

Description

Required

Associate Degree

Associates Degree in Accounting/Finance, Business, Criminology, Law related field(s) of study.

Experience

Required/Preferred

Experience Level

Description

Required

3 years

Banking experience focused on levy/garnishment or subpoena processing.

Required

Knowledge Of

Working knowledge of financial regulations such as but not limited to Reg CC, Reg E, Reg B, Reg Z, UCC4, AML/BSA CIP, KYC, EDD and ID Theft Red Flags.

Required

Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Adobe and Internet Browsers

Preferred

Beginner Experience

Experience with fraud investigations including wire fraud, check processing, ACH, card services, new accounts authentication.

Preferred

Knowledge Of

Understanding of banking and fraud threats, along with fraud analytics including the ability to spot financial irregularities or abuse

Preferred

Knowledge Of

Thorough knowledge of operation functions, systems, policies and procedures for fraud investigations.

Would an equivalent combination of relevant education and work experience be considered?:  Yes

License/Certification

Required/Preferred

License/Certification

Description

• A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
• Thorough knowledge of operation functions, systems, policies and procedures for fraud investigations.
• Strong organizational and time management skills.
• Possess analytical and technical skills in fast-paced, changing professional environments.
• Well-developed customer relations skills.
• Must be able to maintain confidentiality.
• Strong interpersonal, verbal and written communication skills.
• Ability to manage multiple tasks and deadlines simultaneously
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be capable of regular, reliable, and timely attendance.
• Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.

Additional Requirements

Travel

Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Working Conditions

Environment:  Indoors, a climate-controlled shared work area.

Noise Level:  Moderate noise; not extreme or excessive; within reasonable limits.

Lifting:  Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities

Frequency

Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.

Infrequent – rare.

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.

Infrequent – rare.

Crawling: Moving about on hands and knees or hands and feet.

Infrequent – rare.

Crouching: Bending the body downward and forward by bending leg and spine.

Infrequent – rare.

Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.

Infrequent – rare.

Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.

Daily.

Grasping: Applying pressure to an object with the fingers and palm.

Infrequent – rare.

Kneeling: Bending legs at knee to come to a rest on knee or knees.

Infrequent – rare.

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.

Infrequent – rare.

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Infrequent – rare.

Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

Infrequent – rare.

Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Daily.

Stooping: Bending body downward and forward by bending spine at the waist.

Infrequent – rare.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.  Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.  Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.