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Fraud Claims Operations Representative Jobs in Ohio

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Anti-Fraud Manager

Dublin, OH · On-site +1

... Claims Staff in fraud detection, prevention, and suspect claim handling measures. * Represents the ... Company at various industry, state and local organizations which focus on anti-fraud activities.

7 17 Credit Union

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Banking Teller, Member Service Representative

Burton, OH · On-site

$16 - $24/hr

Position Overview As a Member Service Representative , you'll be the first point of contact for our ... Handle card services, ACH transactions, and member fraud claims as needed * Provide professional ...

7 17 Credit Union

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Banking Teller, Member Service Representative

Kent, OH · On-site

$16 - $24/hr

Position Overview As a Member Service Representative , you'll be the first point of contact for our ... Handle card services, ACH transactions, and member fraud claims as needed * Provide professional ...

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Fraud Claims Operations Representative information

What does a fraud claims operations representative do?

A Fraud Claims Operations Representative is responsible for investigating and resolving claims related to fraudulent activities on customer accounts. They review transaction details, communicate with customers to gather information, and determine the validity of reported fraud. Their work helps protect both the financial institution and its customers from financial losses due to unauthorized or suspicious activity. They also ensure compliance with company policies and legal regulations during the claims process.

How does a fraud claims operations representative typically collaborate with other departments during an investigation?

Fraud Claims Operations Representatives regularly work with teams such as Customer Service, Risk Management, and IT Security to thoroughly investigate and resolve fraud cases. Collaboration often involves sharing detailed case information, coordinating on account holds or restrictions, and ensuring that customers are kept informed throughout the process. Effective communication and teamwork are essential, as representatives must often escalate complex cases or seek specialized expertise from other departments to reach a resolution promptly.

What are the key skills and qualifications needed to thrive as a fraud claims operations representative, and why are they important?

To thrive as a Fraud Claims Operations Representative, you need strong analytical skills, attention to detail, and experience in financial services or fraud investigation, often supported by a relevant associate's or bachelor's degree. Familiarity with fraud detection software, case management systems, and banking platforms is typically required. Excellent communication, problem-solving, and customer service skills help you resolve claims efficiently and reassure affected clients. These skills are essential for accurately identifying fraudulent activity, mitigating losses, and maintaining customer trust in financial institutions.

What are popular job titles related to Fraud Claims Operations Representative jobs in Ohio?

For Fraud Claims Operations Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Fraud Claims Operations Representative jobs in Ohio look for?

The top searched job categories for Fraud Claims Operations Representative jobs in Ohio are:

What cities in Ohio are hiring for Fraud Claims Operations Representative jobs?

Cities in Ohio with the most Fraud Claims Operations Representative job openings:

Fraud Claims Operations Representative jobs near you

Operations Fraud Specialist - Operations Shared Services

Uniontown, OH • On-site

WESBANCO
Commercial Banking • 1 - 5K employees

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

106th of 172 rated banks

Great coworkers

People enjoy working here

Good employer

Learn more about WESBANCOexternal

Full-time

Posted 14 days ago

Job description

SUMMARY:

Responsible for reviewing mobile, remote deposit capture, ATM and branch deposits as well as In Clearing check items for potential fraud, requesting holds and approval or rejections as necessary. The Operations Fraud Specialist is also responsible to review Zelle, External Transfers, and transaction monitoring within our Digital Banking applications for suspected fraud. The Operations Fraud Specialist would also be a key resource in training, testing and implementation of process and procedure changes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assists with training and guidance to team members with respect to understanding, processing and managing the workload.

Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.

Collaborates with peers and leaders and makes recommendations for changes to gain efficiency.

Fosters strong relationships with leaders and peers to ensure collaboration and effective communication within the team.

Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.

Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.

Assists in driving the effective use of technology within functional areas.

Performs work within customer service level expectations and key vendor processing timelines.

Performs daily work as defined accurately.

Makes recommendations to leadership about possible changes to processing that will enhance the process.

Processes affidavits for fraud, including processing of provisional credits to customers' accounts and sending letters to other financial institutions to request funds.

Reviews deposit items through branch, mobile, RDC and ATM channels for potential fraud using Direct Link Risk Review. Approve or decline items accordingly.

Serves as first line fraud review of In Clearing check items using Direct Link Risk Review to mitigate fraud on incoming check files, working with branch personnel and Fraud team when escalation is required.

Reviews and process fraud claims received from other financial institutions.

Monitors Digital Banking application transactions for fraud, including but not limited to Zelle, External Transfers and Transaction Monitoring.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.

Ability to interact effectively within the team and with the customers they service.

Demonstrated ability to manage priorities and meet critical deadlines as defined.

Strong organizational and prioritization skills.

Ability to multitask and work under pressure.

Team player with a positive outlook.

Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.

Ability to learn various Banking Software programs.

High School Diploma or General Education Degree (GED) required.

Associate's Degree in preferred.

Minimum of two years of banking experience, preferably in operations, required.

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