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Fraud Claims Operations Representative Jobs (NOW HIRING)

Wintrust

Fraud Analyst

Rosemont, IL · Hybrid

$50K - $65K/yr

... fraud claims, fraud disputes, loss prevention, BSA-AML, banking operations, retail, compliance risk management or law enforcement * Prior Loan Servicing experience highly desireable * Fraud Case ...

MLabs

Head of Claims

Manhattan, NY · On-site

$150 - $200/hr

Extensive experience leading claims operations, managing technical governance, and leading Team Leads or Claims Managers. * Strong understanding of leakage control, fraud detection, litigation ...

MLabs

Head of Claims

New York, NY · On-site

$150K - $200K/yr

Extensive experience leading claims operations, managing technical governance, and leading Team Leads or Claims Managers. * Strong understanding of leakage control, fraud detection, litigation ...

Hills Bank

Fraud Specialist

Hills, IA · On-site

Work with operations and frontline employees to protect customer information and prevent loss ... Process check fraud claims, including the preparation of Hold Harmless Agreements, Breach of ...

MLabs

Head of Claims

New York, NY · On-site

$150K - $200K/yr

Extensive experience leading claims operations, managing technical governance, and leading Team Leads or Claims Managers. * Strong understanding of leakage control, fraud detection, litigation ...

ClaimSorted Inc

Head of Claims

New York, NY · On-site

$180K - $250K/yr

Experience leading claims operations and technical governance * Experience managing Team Leads and Claims Managers * Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA ...

SECURITY FIRST BANK

Fraud Specialist

Rapid City, SD · On-site

... operations succeed since 1898. As a locally owned financial services organization, we're committed ... Process fraud claims and disputes in accordance with bank policies and regulatory requirements.

USAA

VP, Claims Operations

San Antonio, TX · On-site +1

$257K - $463K/yr

... fraud investigations or shared services functions. * US military experience through military ... Cash payment for Executive level roles only, representing a cash payment which is both time and ...

USAA

VP, Claims Operations

Tampa, FL · On-site +1

$257K - $463K/yr

... fraud investigations or shared services functions. * US military experience through military ... Cash payment for Executive level roles only, representing a cash payment which is both time and ...

Security First Bank

Fraud Specialist

Rapid City, SD

... operations succeed since 1898. As a locally owned financial services organization, we're committed ... Process fraud claims and disputes in accordance with bank policies and regulatory requirements.

USAA

VP, Claims Operations

Colorado Springs, CO · On-site +1

$257K - $463K/yr

... fraud investigations or shared services functions. * US military experience through military ... Cash payment for Executive level roles only, representing a cash payment which is both time and ...

USAA

VP, Claims Operations

Plano, TX · On-site +1

$257K - $463K/yr

... fraud investigations or shared services functions. * US military experience through military ... Cash payment for Executive level roles only, representing a cash payment which is both time and ...

USAA

VP, Claims Operations

Chesapeake, VA · On-site +1

$257K - $463K/yr

... fraud investigations or shared services functions. * US military experience through military ... Cash payment for Executive level roles only, representing a cash payment which is both time and ...

USAA

VP, Claims Operations

San Antonio, TX · On-site

$257K - $463K/yr

... fraud investigations or shared services functions. * US military experience through military ... Cash payment for Executive level roles only, representing a cash payment which is both time and ...

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Fraud Claims Operations Representative information

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How much do fraud claims operations representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for fraud claims operations representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a fraud claims operations representative, and why are they important?

To thrive as a Fraud Claims Operations Representative, you need strong analytical skills, attention to detail, and experience in financial services or fraud investigation, often supported by a relevant associate's or bachelor's degree. Familiarity with fraud detection software, case management systems, and banking platforms is typically required. Excellent communication, problem-solving, and customer service skills help you resolve claims efficiently and reassure affected clients. These skills are essential for accurately identifying fraudulent activity, mitigating losses, and maintaining customer trust in financial institutions.

How does a fraud claims operations representative typically collaborate with other departments during an investigation?

Fraud Claims Operations Representatives regularly work with teams such as Customer Service, Risk Management, and IT Security to thoroughly investigate and resolve fraud cases. Collaboration often involves sharing detailed case information, coordinating on account holds or restrictions, and ensuring that customers are kept informed throughout the process. Effective communication and teamwork are essential, as representatives must often escalate complex cases or seek specialized expertise from other departments to reach a resolution promptly.

What does a fraud claims operations representative do?

A Fraud Claims Operations Representative is responsible for investigating and resolving claims related to fraudulent activities on customer accounts. They review transaction details, communicate with customers to gather information, and determine the validity of reported fraud. Their work helps protect both the financial institution and its customers from financial losses due to unauthorized or suspicious activity. They also ensure compliance with company policies and legal regulations during the claims process.
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Fraud Claims Operations Representative jobs near you
Infographic showing various Fraud Claims Operations Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

Fraud Operations Representative

CB&S Bank

Russellville, AL • On-site

Full-time

Re-posted yesterday

Job description

GENERAL FUNCTION
Provides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned.
MAJOR DUTIES AND RESPONSIBILITIES
  • Entry level into this area is concerned with acquiring the knowledge and skills to efficiently and accurately perform the duties of each area in the support departments.
  • Follows established procedures and management policies to provide good system control and backup files to safeguard financial information.
  • Maintains sufficient records for good audit trail of all transactions handled by the department.
  • Meet BSA recordkeeping requirements and reporting deadlines as outline in the Bank Secrecy Act.
  • Perform job functions in a variety of functional areas, including but not limited to:
  • Garnishment/Levy processing
  • Subpoena research and submitting documentation to the appropriate court/agency
  • Monitoring accounts designated as Higher Risk
  • Automated Software Alert processing
  • Customer Information Policy (CIP) and New Account monitoring
  • Daily balancing of accounts in the Check Reconciliation module
  • Account monitoring/research designed to identify fraud and/or suspicious activity
  • Customer Disputes, Stop Payments, and Affidavits
  • Credit Bureau Corrections
  • IRS B-Notices
  • Assist on bank Audits/Exams as assigned

ADDITIONAL RESPONSIBILITIES:
  • Maintains accurate department records.
  • Assists in research on an as needed basis.
  • Knowledgeable of bank trancodes, account types, and class code and their usage for all applications.
  • Knowledgeable of all bank products and services.
  • Performs any other duties needed in the maintenance of the department or any other department as directed by management.
  • Assists other departments as needed.
  • All other tasks as assigned.

JOB QUALIFICATIONS
  • High school graduate or equivalent.
  • One year of operational experience, customer service experience or equivalent.
  • Must be able to set priorities and demonstrate excellent organizational skills.
  • Good communication skills, both verbal and written.
  • Ability to interact well with all bank personnel.
  • Ability to perform repetitive tasks and to operate well within time restraints.
  • Demonstrated ability in working with computers.
  • Must be able to follow specific instructions.
  • Ability to perform repetitive tasks.
  • Ability to sit for extended periods of time.
  • Demonstrates proficiency and commitment to excellence in performance of duties.
  • Knowledgeable of regulations governing transactions in relation to deposit and loan accounts
  • Individual has demonstrated aptitude for banking and begins developing a general knowledge of bank operations.

STANDARDS OF PERFORMANCE
  • Provides courteous and professional service to all customers and co-workers.
  • Reports to work in a timely manner.
  • Completes work accurately and efficiently.
  • Maintains positive work-environment with co-workers and customers.
  • Requires ability to work well with others.
  • Conducts customer relations in a manner that will enhance the overall marketing effort of the bank.
  • Follows all company policies and procedures.
  • Procedures are clearly defined and errors easily avoided by following those procedures.
  • Progresses toward proficiency developed through training and supervision.
  • Maintains efficiency standards and goals set by the supervisor.

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