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Fraud Claims Operations Representative Jobs (NOW HIRING)

Imedica

Director, Claims Operations

Madison, WI

$113K - $194K/yr

Represent Claims Operations in governance forums and enterprise committees * Improvement and Implementation * Lead implementation of strategic initiatives across people, process, and technology

Medica

Director, Claims Operations

Minnetonka, MN · On-site

$113K - $194K/yr

Represent Claims Operations in governance forums and enterprise committees * Improvement and Implementation * Lead implementation of strategic initiatives across people, process, and technology

Imedica

Director, Claims Operations

Minnetonka, MN

$113K - $194K/yr

Represent Claims Operations in governance forums and enterprise committees * Improvement and Implementation * Lead implementation of strategic initiatives across people, process, and technology

United Community Bank

Fraud Investigator I

Greenville, SC · On-site

$38K - $93K/yr

... fraud claims and suspicious activity across deposit, payment, card, and digital banking channels ... Ensure adherence to all operational procedures and regulatory requirements. * Performance ...

Wintrust

Fraud Analyst

Rosemont, IL · Hybrid

$50K - $65K/yr

... fraud claims, fraud disputes, loss prevention, BSA-AML, banking operations, retail, compliance risk management or law enforcement * Prior Loan Servicing experience highly desireable * Fraud Case ...

United Community Bank

Fraud Investigator I

Greenville, SC · On-site

$38K - $57K/yr

... fraud claims and suspicious activity across deposit, payment, card, and digital banking channels ... Ensure adherence to all operational procedures and regulatory requirements. * Performance ...

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Fraud Claims Operations Representative information

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How much do fraud claims operations representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for fraud claims operations representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fraud Claims Operations Representative, and why are they important?

To thrive as a Fraud Claims Operations Representative, you need strong analytical skills, attention to detail, and experience in financial services or fraud investigation, often supported by a relevant associate's or bachelor's degree. Familiarity with fraud detection software, case management systems, and banking platforms is typically required. Excellent communication, problem-solving, and customer service skills help you resolve claims efficiently and reassure affected clients. These skills are essential for accurately identifying fraudulent activity, mitigating losses, and maintaining customer trust in financial institutions.

What is the highest paying job at Wells Fargo?

At Wells Fargo, executive roles such as Chief Executive Officer (CEO), Chief Financial Officer (CFO), and Chief Risk Officer tend to be the highest paying positions. These roles require extensive experience, leadership skills, and often involve overseeing large teams and strategic decision-making.

What is the salary of fraud and claims operations representative?

The salary for a fraud and claims operations representative typically ranges from $40,000 to $60,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced professionals or those with specialized skills can earn higher wages. Benefits often include health insurance, paid time off, and opportunities for advancement.

What is fraud and claims operations?

Fraud and claims operations involve detecting, investigating, and resolving fraudulent activities related to financial transactions or insurance claims. A Fraud Claims Operations Representative typically reviews reports, uses specialized tools, and follows procedures to prevent losses and ensure accurate claim processing.

What qualifications do I need to be a fraud investigator?

To become a fraud investigator, candidates typically need a bachelor's degree in criminal justice, finance, or a related field. Relevant skills include attention to detail, analytical thinking, and proficiency with investigative tools or software; certifications such as Certified Fraud Examiner (CFE) can also enhance qualifications. Experience in law enforcement, accounting, or banking is often preferred.

How does a Fraud Claims Operations Representative typically collaborate with other departments during an investigation?

Fraud Claims Operations Representatives regularly work with teams such as Customer Service, Risk Management, and IT Security to thoroughly investigate and resolve fraud cases. Collaboration often involves sharing detailed case information, coordinating on account holds or restrictions, and ensuring that customers are kept informed throughout the process. Effective communication and teamwork are essential, as representatives must often escalate complex cases or seek specialized expertise from other departments to reach a resolution promptly.

What does a Fraud Claims Operations Representative do?

A Fraud Claims Operations Representative is responsible for investigating and resolving claims related to fraudulent activities on customer accounts. They review transaction details, communicate with customers to gather information, and determine the validity of reported fraud. Their work helps protect both the financial institution and its customers from financial losses due to unauthorized or suspicious activity. They also ensure compliance with company policies and legal regulations during the claims process.
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Fraud Claims Operations Representative jobs near you
Infographic showing various Fraud Claims Operations Representative job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.
Wealth Management Fraud & Claims - Sr. Fraud Analyst

Wealth Management Fraud & Claims - Sr. Fraud Analyst

Bank of America

Pennington, NJ • On-site

Full-time

PTO

Re-posted 17 days ago

Job description

Job Description:
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
Job Description:
This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.
Wealth Management Fraud & Claims associates will handle inbound calls from clients, branch offices, banking centers, and various internal associates. They will also be responsible for the claim initiation and status updates of various fraud and billing disputes, on our clients' bank accounts. Associates will handle a wide variety of claim types including but not limited to: credit card, debit card, ATM, check fraud, ACH, and online wire transfers for wealth banking products.
Responsibilities:
  • Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity
  • Assists Fraud Strategy partners with development of new tactics by facilitating controlled tests and simulations within the production environment
  • Tests existing customer facing capabilities (credit, debit, transactions, deposit activity, and online activities) for unknown vulnerabilities resulting in potential fraudulent exploitation and unplanned loss
  • Participates in triage related to Executive Escalations & Incident Response fraud activities
  • Reviews and investigates reports of suspected fraudulent activity with accurate recording of data captured during client interactions
  • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulation
  • Assist clients and internal partners with banking claim and suspicious alert inquiries, initiation and updates

Required Qualifications:
  • 1+ years of fraud servicing or call center experience.
  • Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information
  • Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.
  • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives
  • Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
  • Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
  • Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
  • Communicates effectively and confidently with all clients to make their financial lives better
  • Ability to engage with clients while navigating multiple screens - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
  • Comfortable receiving ongoing performance feedback and coaching
  • Ability to learn and adapt to new information and technology platforms
  • Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:
  • Experience in a call center or a financial/banking center
  • Fraud Detection and Prevention
  • Credit Risk

Skills:
  • Customer and Client Focus
  • Data Collection and Entry
  • Due Diligence
  • Issue Management
  • Oral Communications
  • Active Listening
  • Adaptability
  • Attention to Detail
  • Policies, Procedures & Guidelines
  • Written Communications
  • Business Acumen
  • Collaboration
  • Critical Thinking

Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Pennington - 1400 American Blvd - Princeton Place At Hopewell Bldg. 4 (NJ2140)
Pay and benefits information
Pay range
$24.04 - $31.25 hourly pay, offers to be determined based on experience, education and skill set.
Predictable pay
This role is compensated with a base salary and is not incentive eligible.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank Of America logo

About Bank Of America

Sourced by ZipRecruiter

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1998

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