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Fraud Claims Operations Representative Jobs (NOW HIRING)

TBK Bank, SSB

Fraud Specialist

Bettendorf, IA · On-site

Minimum of 2-4 years of experience in fraud prevention, fraud investigations, banking operations, or a related financial services role. * Prior experience handling fraud claims or transaction ...

Blaze Credit Union

Fraud Analyst

Falcon Heights, MN · On-site

$25.20 - $29.50/hr

Job Type Full-time Description This position will focus on card dispute/fraud claims including, but ... Perform other duties as assigned to support effective department operation Requirements Experience ...

Blaze Credit Union

Fraud Analyst

Saint Paul, MN · On-site

$25.20 - $29.50/hr

This position will focus on card dispute/fraud claims including, but not limited to, assisting ... Perform other duties as assigned to support effective department operation Requirements: Experience ...

Blaze Credit Union

Fraud Analyst

Falcon Heights, MN

$25.20 - $29.50/hr

Description This position will focus on card dispute/fraud claims including, but not limited to ... Perform other duties as assigned to support effective department operation Requirements Experience ...

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Fraud Claims Operations Representative information

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How much do fraud claims operations representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for fraud claims operations representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fraud Claims Operations Representative, and why are they important?

To thrive as a Fraud Claims Operations Representative, you need strong analytical skills, attention to detail, and experience in financial services or fraud investigation, often supported by a relevant associate's or bachelor's degree. Familiarity with fraud detection software, case management systems, and banking platforms is typically required. Excellent communication, problem-solving, and customer service skills help you resolve claims efficiently and reassure affected clients. These skills are essential for accurately identifying fraudulent activity, mitigating losses, and maintaining customer trust in financial institutions.

How does a Fraud Claims Operations Representative typically collaborate with other departments during an investigation?

Fraud Claims Operations Representatives regularly work with teams such as Customer Service, Risk Management, and IT Security to thoroughly investigate and resolve fraud cases. Collaboration often involves sharing detailed case information, coordinating on account holds or restrictions, and ensuring that customers are kept informed throughout the process. Effective communication and teamwork are essential, as representatives must often escalate complex cases or seek specialized expertise from other departments to reach a resolution promptly.

What does a Fraud Claims Operations Representative do?

A Fraud Claims Operations Representative is responsible for investigating and resolving claims related to fraudulent activities on customer accounts. They review transaction details, communicate with customers to gather information, and determine the validity of reported fraud. Their work helps protect both the financial institution and its customers from financial losses due to unauthorized or suspicious activity. They also ensure compliance with company policies and legal regulations during the claims process.
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What cities are hiring for Fraud Claims Operations Representative jobs? Cities with the most Fraud Claims Operations Representative job openings:
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What job categories do people searching Fraud Claims Operations Representative jobs look for? The top searched job categories for Fraud Claims Operations Representative jobs are:
Fraud Claims Operations Representative jobs near you
Infographic showing various Fraud Claims Operations Representative job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

Fraud Specialist

TBK Bank, SSB

Bettendorf, IA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Join TBK Bank!

At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Key Responsibilities
  • Monitor, identify, and investigate suspicious or potentially fraudulent activity across multiple channels (e.g., debit cards, ACH, wires, online banking).
  • Conduct timely and thorough investigations, including transaction analysis, customer outreach, and documentation of findings.
  • Take appropriate action to mitigate loss, including account restrictions, recoveries, and escalations.
  • Prepare clear, concise case documentation in accordance with internal policies and regulatory requirements.
  • Collaborate with Fraud Management, Operations, Payments, Digital Banking, and Customer Service teams.
  • Support fraud prevention initiatives by identifying trends, patterns, and control gaps.
  • Maintain compliance with applicable laws, regulations, and bank policies (e.g., Reg E, BSA/AML as applicable).
  • Assist with customer inquiries and resolutions related to fraud claims.
  • Participate in audits, quality reviews, and continuous improvement initiatives.
  • Perform other duties as assigned.
Required Skills
  • Strong analytical and investigative skills with attention to detail.
  • Ability to identify fraud patterns, trends, and root causes.
  • Effective written and verbal communication skills.
  • Sound judgment and decision-making abilities.
  • Ability to manage multiple cases and meet deadlines in a fast-paced environment.
  • Proficiency with core banking systems, fraud monitoring tools, and Microsoft Office applications.
  • Strong customer service orientation with the ability to handle sensitive situations professionally.
Qualifications
  • Knowledge of banking operations and fraud typologies (e.g., debit card fraud, account takeover, check fraud, ACH/wire fraud).
  • Working knowledge of applicable banking regulations and compliance requirements.
  • Ability to work independently and collaboratively within a team environment.
Experience Requirements
  • Minimum of 2-4 yearsof experience in fraud prevention, fraud investigations, banking operations, or a related financial services role.
  • Prior experience handling fraud claims or transaction monitoring strongly preferred.
Education Requirements
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Business, Finance, Criminal Justice, or a related field preferred, or equivalent work experience.

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today!

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