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Fraud Claims Operations Representative Jobs (NOW HIRING)

Weitz and Luxenberg PC

Fraud Officer

Moline, IL · On-site

$58K - $72K/yr

This role serves as the primary contact for fraud matters across deposit operations, digital ... Coordinates customer fraud claims, dispute investigations, provisional credit requirements, loss ...

CBI Bank & Trust

Fraud Officer

Moline, IL · On-site

$58K - $72K/yr

This role serves as the primary contact for fraud matters across deposit operations, digital ... Coordinates customer fraud claims, dispute investigations, provisional credit requirements, loss ...

CBI Bank & Trust

Fraud Officer

Moline, IL · On-site

$58K - $72K/yr

This role serves as the primary contact for fraud matters across deposit operations, digital ... Coordinates customer fraud claims, dispute investigations, provisional credit requirements, loss ...

Citizens

Fraud Operations Professional

Irving, TX · Hybrid

As the Fraud Operations Professional , you will support the Fraud and Claims Operations teams through the Command Center. The Command Center is the centralized workforce orchestration and management ...

Citizens Bank

Fraud Operations Professional

Irving, TX · On-site

As the Fraud Operations Professional , you will support the Fraud and Claims Operations teams through the Command Center. The Command Center is the centralized workforce orchestration and management ...

First Commonwealth Bank

Fraud Specialist

Indiana, PA · On-site

Works with internal departments and external vendors to process fraud claims, chargebacks, and ... Collaborates with other Fraud Specialists, Investigators, and Operations staff to resolve cases ...

Langley

Dispute Operations Representative

Newport News, VA · On-site

$17.64 - $21.78/hr

Langley Federal Credit Union is currently hiring for a Full Time Dispute Operations Representative ... Reviews, investigates, and processes fraud and non-fraud dispute claims and adjustments, following ...

Independent Living Systems

Claims Auditor

Miami, FL · On-site

The Claims Auditor will identify discrepancies, potential fraud, and areas for process improvement ... operations. Minimum Qualifications: * Bachelor's degree in Health Administration, or a related ...

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How much do fraud claims operations representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for fraud claims operations representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What does a fraud claims operations representative do?

A Fraud Claims Operations Representative is responsible for investigating and resolving claims related to fraudulent activities on customer accounts. They review transaction details, communicate with customers to gather information, and determine the validity of reported fraud. Their work helps protect both the financial institution and its customers from financial losses due to unauthorized or suspicious activity. They also ensure compliance with company policies and legal regulations during the claims process.

How does a fraud claims operations representative typically collaborate with other departments during an investigation?

Fraud Claims Operations Representatives regularly work with teams such as Customer Service, Risk Management, and IT Security to thoroughly investigate and resolve fraud cases. Collaboration often involves sharing detailed case information, coordinating on account holds or restrictions, and ensuring that customers are kept informed throughout the process. Effective communication and teamwork are essential, as representatives must often escalate complex cases or seek specialized expertise from other departments to reach a resolution promptly.

What are the key skills and qualifications needed to thrive as a fraud claims operations representative, and why are they important?

To thrive as a Fraud Claims Operations Representative, you need strong analytical skills, attention to detail, and experience in financial services or fraud investigation, often supported by a relevant associate's or bachelor's degree. Familiarity with fraud detection software, case management systems, and banking platforms is typically required. Excellent communication, problem-solving, and customer service skills help you resolve claims efficiently and reassure affected clients. These skills are essential for accurately identifying fraudulent activity, mitigating losses, and maintaining customer trust in financial institutions.
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Fraud Claims Operations Representative jobs near you
Infographic showing various Fraud Claims Operations Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

Fraud Officer

Weitz and Luxenberg PC

Moline, IL • On-site

$58K - $72K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Job Type
Full-time
Description
Job Summary:
The Fraud Officer leads the Bank's fraud prevention, detection, investigation, reporting, and loss mitigation efforts. This role serves as the primary contact for fraud matters across deposit operations, digital banking, debit card, ACH, wire transfer, check, new account, elder exploitation, and related fraud channels. The Fraud Officer works with Risk Management, BSA/AML, Compliance, Operations, Retail Banking, Information Technology, Accounting, and management to identify fraud trends, strengthen controls, support regulatory reporting, reduce losses, and protect customers and the Bank.
Essential Duties & Responsibilities:
  1. Develops and maintains fraud-related procedures, controls, and workflows.
  2. Serves as the Bank's central contact for fraud matters involving ACH, wire, debit card, check, digital banking, new accounts, identity theft, elder exploitation, and related activity.
  3. Reviews and investigates suspected fraud by analyzing account activity, transaction patterns, documentation, system alerts, and customer information.
  4. Coordinates customer fraud claims, dispute investigations, provisional credit requirements, loss recovery, and required documentation.
  5. Partners with the BSA Officer on fraud-related suspicious activity reviews, SAR documentation, and escalation of BSA/AML concerns.
  6. Cross-trains with BSA/AML Officer to provide mutual support as operational needs and opportunities arise.
  7. Supports wire, ACH, OFAC, account restriction, exception, and fraud-related operational controls.
  8. Tracks fraud cases, trends, losses, recovery activity, control gaps, subpoenas, restitution matters, and law enforcement requests.
  9. Prepares fraud reports, risk assessment input, and control recommendations for management, committees, audits, and examinations.
  10. Works with business units and vendors to evaluate monitoring tools, alert parameters, authentication practices, and fraud prevention controls.
  11. Provides fraud awareness guidance and training on red flags, escalation procedures, account actions, and customer communications.
  12. Performs other duties, projects, and responsibilities as assigned.

Requirements
Qualifications:
  • Bachelor's or Associate's degree in business, finance, accounting, criminal justice, information systems, or related field; five years of related banking, fraud, operations, BSA/AML, compliance, investigations, or risk management experience; or equivalent education and experience.
  • Community bank or financial institution experience preferred, including deposit operations, electronic banking, debit card disputes, ACH, wire transfers, check processing, new accounts, customer service, or branch operations.
  • Working knowledge of fraud, electronic fund transfers, error resolution, SAR, OFAC, customer identification, elder exploitation, privacy, and information security requirements.
  • Ability to identify fraud red flags, analyze transaction activity, document findings, recommend account actions, and communicate clearly with management and business partners.
  • Proficiency with core banking systems, fraud monitoring tools, case management resources, online banking platforms, Microsoft Office, spreadsheets, and reporting preferred.
  • CFE, CAMS, AAP, or similar certification preferred.
  • Strong oral, written, interpersonal, analytical, organizational, and time management skills.
  • Ability to manage sensitive information with sound judgment, discretion, and professionalism.
  • Ability to manage multiple investigations, meet deadlines, work independently, and collaborate across departments.

Employee Benefits:
In addition to competitive compensation, we offer a rewarding incentive program and a comprehensive benefits package. Benefits include Paid Time Off (PTO), a 401(k)-retirement savings plan, an Employee Assistance Program (EAP), and ongoing training and development opportunities. Full-time and part-time associates are eligible for a wide range of benefits, including medical, dental, vision, and more.
We are an Equal Opportunity Employer committed to fostering an inclusive workplace. We do not discriminate against applicants or employees on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 or older), disability, veteran or military status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
Salary Description
$58,049.00 - $72,561.00

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