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Fraud Call Center Jobs (NOW HIRING)

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

Tier I: Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier III: No Call Center and no Fraud but good customer service exp Qualifications * Customer ...

First Mid Bank & Trust

Fraud Support Analyst

Mattoon, IL · Hybrid

$17.74 - $22.19/hr

Provide phone support to internal bank partners and external customers via fraud call center * Prepare case narratives and Suspicious Activity Reports as necessary * Serve as subject matter expert to ...

First Mid

$17.74 - $22.19/hr

Provide phone support to internal bank partners and external customers via fraud call center * Prepare case narratives and Suspicious Activity Reports as necessary * Serve as subject matter expert to ...

Qualfon

Call Center Banking Specialist

Highland Park, MI · On-site

$20/hr

Fraud-related inquiries and authorizations * Checking, savings, and CD account maintenance * Help ... Call center experience preferred but not required * High School Diploma or GED * Strong verbal and ...

New

Qualfon

Call Center Banking Specialist

Harlingen, TX

$19/hr

Fraud-related inquiries and authorizations * Checking, savings, and CD account maintenance * Help ... Call center experience preferred but not required * High School Diploma or GED * Strong verbal and ...

Qualfon

Call Center Banking Specialist

Harlingen, TX · On-site

$19/hr

Fraud-related inquiries and authorizations * Checking, savings, and CD account maintenance * Help ... Call center experience preferred but not required * High School Diploma or GED * Strong verbal and ...

Qualfon

Call Center Banking Specialist

Harlingen, TX

$19/hr

Fraud-related inquiries and authorizations * Checking, savings, and CD account maintenance * Help ... Call center experience preferred but not required * High School Diploma or GED * Strong verbal and ...

Corning Credit Union

Call Center Specialist

Wilmington, NC · On-site

$14.25 - $17.75/hr

NC Call Center Specialist Location: This is an in-person role located in Wilmington, NC Corning ... all anti-fraud procedures * Proactively educate members on the ease of doing business with CCU ...

Corning Credit Union

Call Center Specialist

Corning, NY

$21 - $25.50/hr

NY Call Center Specialist Location: This is an in-person role located in Corning, NY Corning Credit ... all anti-fraud procedures * Proactively educate members on the ease of doing business with CCU ...

Blue Sky Bank

Call Center Representative

Tulsa, OK · On-site

$14 - $17.75/hr

... for fraud, scams, and security risks. * Stay current on banking regulations, compliance ... Call Center experience preferred. * Valid driver's license, proof of insurance, qualifying motor ...

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How much do fraud call center jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for fraud call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fraud Call Center Representative, and why are they important?

To excel as a Fraud Call Center Representative, you need a solid understanding of fraud detection, customer service principles, and typically a high school diploma or equivalent. Familiarity with call center software, case management systems, and sometimes industry certifications like CFE (Certified Fraud Examiner) can be beneficial. Strong attention to detail, active listening, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure accurate identification and resolution of fraudulent activities while maintaining trust and satisfaction for customers.

What are some common challenges faced by employees in a Fraud Call Center, and how can they be managed?

Employees in a Fraud Call Center often handle high-stress situations, such as speaking with distressed customers or investigating suspicious activity under tight timelines. Balancing empathy with efficiency, staying up-to-date on evolving fraud schemes, and ensuring compliance with security protocols are typical challenges. Many centers provide ongoing training, supportive team structures, and access to resources like knowledge bases to help staff succeed. Building resilience and strong communication skills can also make managing these challenges easier and contribute to career advancement within fraud prevention roles.

What is a Fraud Call Center?

A Fraud Call Center is a specialized customer service center that handles calls related to suspected or confirmed fraudulent activities, often for banks, credit card companies, or other financial institutions. Staff in these centers assist customers in reporting suspicious transactions, verify account activities, and provide guidance on preventing future fraud. They may also work with internal fraud investigation teams to resolve cases and ensure customer accounts remain secure. Their main goal is to protect both the organization and its customers from financial losses due to fraud.

What is the difference between Fraud Call Center vs Customer Service Call Center?

AspectFraud Call CenterCustomer Service Call Center
Required CredentialsBasic customer service skills, sometimes fraud prevention certificationsCustomer service skills, sometimes basic certifications
Work EnvironmentCall center setting, handling fraud-related inquiriesCall center setting, assisting general customer needs
Employer & Industry UsageFinancial institutions, telecom companies, insurance firmsRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding roles related to fraud preventionUnderstanding general customer support roles

The Fraud Call Center focuses on identifying and preventing fraudulent activities, requiring specialized knowledge in fraud detection. In contrast, Customer Service Call Centers handle general customer inquiries and support. While both roles involve call center environments and customer interaction, their core functions and required skills differ significantly.

More about Fraud Call Center jobs
What cities are hiring for Fraud Call Center jobs? Cities with the most Fraud Call Center job openings:
What states have the most Fraud Call Center jobs? States with the most job openings for Fraud Call Center jobs include:
What job categories do people searching Fraud Call Center jobs look for? The top searched job categories for Fraud Call Center jobs are:
Fraud Call Center jobs near you
Infographic showing various Fraud Call Center job openings in the United States as of May 2026, with employment types broken down into 17% As Needed, 50% Full Time, 8% Part Time, 8% Temporary, and 17% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Fraud Analyst (Call Center)

Fraud Analyst (Call Center)

Collabera

Phoenix, AZ

$18 - $22/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Contract Duration: 12 months (Contract to Hire)

Pay Rate: $18-$22

Shift Hours

  • Sun - Thurs; 4:00 PM - 12:30 AM; or
  • Sat,Tues,Wed,Thurs,Fri; 4:00 PM - 12:30 AM; or 
  • Sun,Mon,Tues,Wed,Thurs; 5:30 PM - 2:00 AM 

Training Hours: Mon - Fri; 8 AM - 5 PM (4 weeks)

Fraud Analyst and or analytical experience is no longer a nice to have but a really need to have requirement. Strong candidates without this experience can be considered but will not be priority. 

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor 

Pay Rate Basis:

  • Tier I: Fraud and Call Center Exp
  • Tier II: Fraud and no Call Center or Call Center and no Fraud
  • Tier III: No Call Center and no Fraud but good customer service exp
Qualifications
  • Customer Service/Call Center assessment is a REQUIREMENT and the test score MUST be 80% or higher for submission
  • Customer service experience, demonstrated commitment to providing quality customer service 
  • Proven history of dependability 
  • Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer 
  • Ability to work a flexible schedule to meet business needs 
  • Experience working in a team environment 
  • Ability to think critically and use good, sound judgment in decision making 
  • Self-motivated and goal-oriented 
  • Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals such as Average Handle Time, Availability, Quality, etc. 
  • Excellent verbal and written communication skills 
  • Ability to effectively handle difficult client issues 
  • Proficiency in dealing with customers issues in both a routine and complex environment 
  • Ability to multi-task and proven track record of working independently 
  • Ability to adapt quickly to changes in the environment 


Desired Skills: 

  • College degree or commensurate work experience preferred 
  • 2-4 years of customer service experience 
  • Inbound/Outbound call center experience and/or fraud experience 
  • Knowledge of banking operations 
  • Knowledge of fraud systems applications
Additional Information

To know more about the position or to schedule an interview, please contact:

Laidiza Gumera

973-774-7804

laidiza.gumera(at)Collabera.com

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