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Fraud Call Center Jobs (NOW HIRING)

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The primary responsibility of this position is to assist in the day-to-day insurance fraud defense ... The call center research assistant will complete tasks with other team members under management ...

RemX

Call Center Represntative

Atlanta, GA · On-site

$20/hr

Debit/credit card concerns (activation, disputes, fraud alerts) * Basic product information ... High volume call center experience * 1+ year of customer service or call center experience * Strong ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$15.75 - $20.50/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE ... Execute fraud response procedures, including account lockdown and additional safeguards, while ...

Westfield Bank

Call Center Agent

Westfield, MA

$15.75 - $20.50/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE ... Execute fraud response procedures, including account lockdown and additional safeguards, while ...

Westfield Bank

Call Center Agent

Westfield, MA

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE ... Execute fraud response procedures, including account lockdown and additional safeguards, while ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE ... Execute fraud response procedures, including account lockdown and additional safeguards, while ...

Intelogix Corporation

Call Center Representative - Fraud

$12.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

Handle inbound calls regarding suspected fraud traffic, identify theft and credits * Create cases for customers and update order information related to fraud * Work on alarming cases from various ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... Experience in industries such as banking, insurance, collections, fraud prevention, call centers ...

Qualfon

Loan Specialist - Call Center

Highland Park, MI · On-site

$19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... fraud-related and payment authorization questions Document interactions accurately and follow ... From call center support to lead generation to ecommerce fulfillment, we support our clients and ...

Corning Credit Union

Call Center Specialist

Corning, NY · On-site

$21 - $25.50/hr

NY Call Center Specialist Location: This is an in-person role located in Corning, NY Corning Credit ... all anti-fraud procedures * Proactively educate members on the ease of doing business with CCU ...

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Fraud Call Center information

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How much do fraud call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for fraud call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a fraud call center?

A Fraud Call Center is a specialized customer service center that handles calls related to suspected or confirmed fraudulent activities, often for banks, credit card companies, or other financial institutions. Staff in these centers assist customers in reporting suspicious transactions, verify account activities, and provide guidance on preventing future fraud. They may also work with internal fraud investigation teams to resolve cases and ensure customer accounts remain secure. Their main goal is to protect both the organization and its customers from financial losses due to fraud.

What are some common challenges faced by employees in a fraud call center, and how can they be managed?

Employees in a Fraud Call Center often handle high-stress situations, such as speaking with distressed customers or investigating suspicious activity under tight timelines. Balancing empathy with efficiency, staying up-to-date on evolving fraud schemes, and ensuring compliance with security protocols are typical challenges. Many centers provide ongoing training, supportive team structures, and access to resources like knowledge bases to help staff succeed. Building resilience and strong communication skills can also make managing these challenges easier and contribute to career advancement within fraud prevention roles.

What are the key skills and qualifications needed to thrive as a fraud call center representative?

To excel as a Fraud Call Center Representative, you need a solid understanding of fraud detection, customer service principles, and typically a high school diploma or equivalent. Familiarity with call center software, case management systems, and sometimes industry certifications like CFE (Certified Fraud Examiner) can be beneficial. Strong attention to detail, active listening, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure accurate identification and resolution of fraudulent activities while maintaining trust and satisfaction for customers.

What is the difference between Fraud Call Center vs Customer Service Call Center?

AspectFraud Call CenterCustomer Service Call Center
Required CredentialsBasic customer service skills, sometimes fraud prevention certificationsCustomer service skills, sometimes basic certifications
Work EnvironmentCall center setting, handling fraud-related inquiriesCall center setting, assisting general customer needs
Employer & Industry UsageFinancial institutions, telecom companies, insurance firmsRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding roles related to fraud preventionUnderstanding general customer support roles

The Fraud Call Center focuses on identifying and preventing fraudulent activities, requiring specialized knowledge in fraud detection. In contrast, Customer Service Call Centers handle general customer inquiries and support. While both roles involve call center environments and customer interaction, their core functions and required skills differ significantly.

More about Fraud Call Center jobs

What cities are hiring for Fraud Call Center jobs?

Cities with the most Fraud Call Center job openings:

What states have the most Fraud Call Center jobs?

States with the most job openings for Fraud Call Center jobs include:

What job categories do people searching Fraud Call Center jobs look for?

The top searched job categories for Fraud Call Center jobs are:

Fraud Call Center jobs near you
Infographic showing various Fraud Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Call Center Representative

VRC Investigations

Denton, TX • On-site

$16 - $17/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation's leading and most experienced investigation companies.
HOSPITALCANVASS.COM, serves the insurance industry as a leading national service provider in researching and locating information request from clients. We currently have career opportunities for experienced, self-determined, and highly motivated individuals that would like to join our team of professionals in our efforts to deter and combat insurance fraud.
VRC is seeking qualified call center research assistants with nationwide call center experience. The primary responsibility of this position is to assist in the day-to-day insurance fraud defense investigations and operational needs for multi-state regions. As a key member of the VRC team, the research assistant will make outbound calls to medical facilities to validate worker's compensation claims. The call center research assistant will complete tasks with other team members under management supervision. All team members must have good phone etiquette, excellent computer skills, be able to multi-task, and problem solve. This position is a full-time, non-exempt, position located in our corporate office in Denton, TX.
The successful candidate will have related experience in one or more of the follow areas:

  • Nationwide high-volume call center experience
  • Nationwide collections experience
  • Experience meeting deadlines
Core Duties & Responsibilities:
  • Outbound calls to different medical facilities, pharmacies and other related locations to determine medical history
  • Make 120 - 150 calls a day
  • Set up files for processing by facilities located within a provided geographical range
  • Meet departmental goals for outbound calls
  • Document all call information according to standard operating procedures
  • Track and report all information received
  • Format and edit canvass reports
  • Assist in ensuring canvasses are completed by deadlines
  • Assist other team members in daily functions.
Applicants must meet the following requirements:
  • Nationwide high call volume experience (1 year or more required)
  • Nationwide collections experience (1 year or more required)
  • Upbeat, positive demeanor with an attitude for success
  • Meet individual and team performance standards while maintaining good attendance and dependability
  • Show courtesy and professionalism on all calls to ensure a positive experience
  • Be highly motivated and possess the ability to work under little supervision
  • Demonstrate ability to effectively manage time, and understand directives
  • Excellent written and verbal communication skills
  • Ability to read, decipher and summarize information quickly
  • Must be proficient in Microsoft Office applications to include Microsoft Outlook, Excel, Word, and PowerPoint
  • Must pass a drug test and pre-employment testing
  • Upon hiring you must proficiently learn and utilize all electronic tools as required within the scope of this position to include the company's IMS case tracking system

Benefits:
VRC offers medical, dental, vison, disability benefits, as well as paid vacation, and a 401K/Profit Sharing retirement plan.
Compensation:
VRC employees are paid on a bi-weekly basis at an hourly wage of $16 to $17 an hour, commensurate with experience.
For more information and to apply online, please visit our web site located at www.vrcinvestigations.com

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