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Fraud Call Center Jobs in Georgia (NOW HIRING)

Collabera

Fraud Analyst (CSR)

Kennesaw, GA

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Will have to take an assessment for Call Center Listening * Customer service experience ...

RemX

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Escalation Manager - Fraud Operations

Alpharetta, GA · On-site

$80K/yr

Qualifications * 2+ years of work experience in a call center, customer service, banking operations, and/or retail banking environment required. * 3+ years of leadership experience within Fraud ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Ability to work in a fast paced call center environment, balancing the need to support the inbound ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Ability to work in a fast paced call center environment, balancing the need to support the inbound ...

RemX

Fraud Escalations Manager

Alpharetta, GA · On-site

$80K/yr

Bachelor's preferred * 5+ years in customer service, call center, or banking environment * 2+ years in escalations, fraud, or risk support * 1+ year experience coaching or leading frontline teams ...

MARTA

SUPV CUSTOMER SERVICES CENTER

Atlanta, GA · On-site

... call center and transportation environment. Knowledge of MARTA service area, transportation ... Identifies fare media and equipment fraud and misuse and reports to Technology, Police Services and ...

RemX

Fraud Escalations Manager

Alpharetta, GA · On-site

$1/hr

... experience in a call center, customer service, banking operations, and/or retail banking ... fraud servicing, or escalations required. * 1+ year experience leading or influencing frontline ...

RemX

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Escalation Manager - Fraud Operations

Alpharetta, GA · On-site

$80K - $90K/yr

This role is ideal for a fraud operations leader who combines strong investigative expertise with team leadership, coaching, and customer-focused decision making. The Escalation Manager will oversee ...

Truist

Financial Crimes Team Lead I

Atlanta, GA · On-site

Qualifications Required Qualifications 1. Associates' degree, or equivalent education and related experience 2. 3 years of banking experience 3. 5 years of call center or fraud systems experience 4. ...

Truist

Financial Crimes Team Lead I

Atlanta, GA

Qualifications Required Qualifications 1. Associates' degree, or equivalent education and related experience 2. 3 years of banking experience 3. 5 years of call center or fraud systems experience 4. ...

Dexian

Risk Analyst I

Atlanta, GA · On-site

Collaborate with cross-functional teams to report new fraud trends and suggest optimizations for our risk detection tools. * 2+ years of experience in a call center setting, focused on areas such as ...

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All JobsFraud Call Center JobsFraud Call Center Jobs in Georgia

Fraud Call Center information

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How much do fraud call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for fraud call center in Georgia is $15.24, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $16.25 per hour, depending on experience, location, and employer.

What is a fraud call center?

A Fraud Call Center is a specialized customer service center that handles calls related to suspected or confirmed fraudulent activities, often for banks, credit card companies, or other financial institutions. Staff in these centers assist customers in reporting suspicious transactions, verify account activities, and provide guidance on preventing future fraud. They may also work with internal fraud investigation teams to resolve cases and ensure customer accounts remain secure. Their main goal is to protect both the organization and its customers from financial losses due to fraud.

What are some common challenges faced by employees in a fraud call center, and how can they be managed?

Employees in a Fraud Call Center often handle high-stress situations, such as speaking with distressed customers or investigating suspicious activity under tight timelines. Balancing empathy with efficiency, staying up-to-date on evolving fraud schemes, and ensuring compliance with security protocols are typical challenges. Many centers provide ongoing training, supportive team structures, and access to resources like knowledge bases to help staff succeed. Building resilience and strong communication skills can also make managing these challenges easier and contribute to career advancement within fraud prevention roles.

What are the key skills and qualifications needed to thrive as a fraud call center representative?

To excel as a Fraud Call Center Representative, you need a solid understanding of fraud detection, customer service principles, and typically a high school diploma or equivalent. Familiarity with call center software, case management systems, and sometimes industry certifications like CFE (Certified Fraud Examiner) can be beneficial. Strong attention to detail, active listening, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure accurate identification and resolution of fraudulent activities while maintaining trust and satisfaction for customers.

What is the difference between Fraud Call Center vs Customer Service Call Center?

AspectFraud Call CenterCustomer Service Call Center
Required CredentialsBasic customer service skills, sometimes fraud prevention certificationsCustomer service skills, sometimes basic certifications
Work EnvironmentCall center setting, handling fraud-related inquiriesCall center setting, assisting general customer needs
Employer & Industry UsageFinancial institutions, telecom companies, insurance firmsRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding roles related to fraud preventionUnderstanding general customer support roles

The Fraud Call Center focuses on identifying and preventing fraudulent activities, requiring specialized knowledge in fraud detection. In contrast, Customer Service Call Centers handle general customer inquiries and support. While both roles involve call center environments and customer interaction, their core functions and required skills differ significantly.

What are popular job titles related to Fraud Call Center jobs in Georgia? For Fraud Call Center jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Fraud Call Center jobs in Georgia look for? The top searched job categories for Fraud Call Center jobs in Georgia are:
What cities in Georgia are hiring for Fraud Call Center jobs? Cities in Georgia with the most Fraud Call Center job openings:
Fraud Call Center jobs near you
Infographic showing various Fraud Call Center job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $31,705 per year, or $15.2 per hour.

Fraud Analyst (CSR)

Collabera

Kennesaw, GA

$16 - $20/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Contract Duration: 6 months

Pay rate: $16-$20/hr

Shift Hours:Tue - Sat 12:30PM - 9:00PM EST

Fraud Analyst and or analytical experience is no longer a nice to have but a really need to have requirement. Strong candidates without this experience can be considered but will not be priority. 

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor 

Qualifications
  • Will have to take an assessment for Call Center Listening 
  • Customer service experience, demonstrated commitment to providing quality customer service 
  • Proven history of dependability 
  • Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer 
  • Ability to work a flexible schedule to meet business needs 
  • Experience working in a team environment 
  • Ability to think critically and use good, sound judgment in decision making 
  • Self-motivated and goal-oriented 
  • Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals such as Average Handle Time, Availability, Quality, etc. 
  • Excellent verbal and written communication skills 
  • Ability to effectively handle difficult client issues 
  • Proficiency in dealing with customers issues in both a routine and complex environment 
  • Ability to multi-task and proven track record of working independently 
  • Ability to adapt quickly to changes in the environment 

Desired Skills: 

  • College degree or commensurate work experience preferred 
  • 2-4 years of customer service experience 
  • Inbound/Outbound call center experience and/or fraud experience 
  • Knowledge of banking operations 
  • Knowledge of fraud systems applications
Additional Information

To know more on this opportunity or to schedule an interview, please contact:

Laidiza Gumera

973-774-7804

laidiza.gumera(at)collabera.com

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