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Fraud Call Center Jobs (NOW HIRING)

Westfield Bank

Call Center Agent

Westfield, MA

$15.75 - $20.50/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE ... Execute fraud response procedures, including account lockdown and additional safeguards, while ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$15.75 - $20.50/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE ... Execute fraud response procedures, including account lockdown and additional safeguards, while ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE ... Execute fraud response procedures, including account lockdown and additional safeguards, while ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE ... Execute fraud response procedures, including account lockdown and additional safeguards, while ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... Experience in industries such as banking, insurance, collections, fraud prevention, call centers ...

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Fraud Call Center information

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How much do fraud call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for fraud call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a fraud call center?

A Fraud Call Center is a specialized customer service center that handles calls related to suspected or confirmed fraudulent activities, often for banks, credit card companies, or other financial institutions. Staff in these centers assist customers in reporting suspicious transactions, verify account activities, and provide guidance on preventing future fraud. They may also work with internal fraud investigation teams to resolve cases and ensure customer accounts remain secure. Their main goal is to protect both the organization and its customers from financial losses due to fraud.

What are the key skills and qualifications needed to thrive as a fraud call center representative?

To excel as a Fraud Call Center Representative, you need a solid understanding of fraud detection, customer service principles, and typically a high school diploma or equivalent. Familiarity with call center software, case management systems, and sometimes industry certifications like CFE (Certified Fraud Examiner) can be beneficial. Strong attention to detail, active listening, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure accurate identification and resolution of fraudulent activities while maintaining trust and satisfaction for customers.

What are some common challenges faced by employees in a fraud call center, and how can they be managed?

Employees in a Fraud Call Center often handle high-stress situations, such as speaking with distressed customers or investigating suspicious activity under tight timelines. Balancing empathy with efficiency, staying up-to-date on evolving fraud schemes, and ensuring compliance with security protocols are typical challenges. Many centers provide ongoing training, supportive team structures, and access to resources like knowledge bases to help staff succeed. Building resilience and strong communication skills can also make managing these challenges easier and contribute to career advancement within fraud prevention roles.

What is the difference between Fraud Call Center vs Customer Service Call Center?

AspectFraud Call CenterCustomer Service Call Center
Required CredentialsBasic customer service skills, sometimes fraud prevention certificationsCustomer service skills, sometimes basic certifications
Work EnvironmentCall center setting, handling fraud-related inquiriesCall center setting, assisting general customer needs
Employer & Industry UsageFinancial institutions, telecom companies, insurance firmsRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding roles related to fraud preventionUnderstanding general customer support roles

The Fraud Call Center focuses on identifying and preventing fraudulent activities, requiring specialized knowledge in fraud detection. In contrast, Customer Service Call Centers handle general customer inquiries and support. While both roles involve call center environments and customer interaction, their core functions and required skills differ significantly.

More about Fraud Call Center jobs

What cities are hiring for Fraud Call Center jobs?

Cities with the most Fraud Call Center job openings:

What states have the most Fraud Call Center jobs?

States with the most job openings for Fraud Call Center jobs include:

What job categories do people searching Fraud Call Center jobs look for?

The top searched job categories for Fraud Call Center jobs are:

Fraud Call Center jobs near you
Infographic showing various Fraud Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Onsite Call Center Representative- Days

Qualfon

Harlingen, TX • On-site

$19/hr

Full-time

Re-posted 11 days ago

Qualfon rating

7.6

Company rating: 7.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

11th of 72 rated call and contact centers

Job description

Overview$19.00/hr | Onsite Call Center Representative | Shifts: 6am-3:45pm CST

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.

You'll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.

Veterans and military family members are encouraged to apply

ResponsibilitiesWhat You'll Do

  • Answer inbound customer service calls, emails and chats

  • Assist with:

    • Credit card and consumer loan questions

    • Fraud-related inquiries and authorizations

    • Checking, savings, and CD account maintenance

  • Help members recover online credentials

  • Complete account updates (authorized users, balance transfers, IRA changes)

  • Document interactions clearly and accurately

  • Escalate issues when needed and follow established procedures

  • Meet service level, quality, and attendance expectations

QualificationsWhat We're Looking For

  • 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus

  • Call center experience preferred but not required

  • High School Diploma or GED

  • Strong verbal and written communication skills

  • Comfortable handling difficult conversations professionally

  • Ability to multitask in multiple computer systems

  • Typing speed: 20 WPM with 90% accuracy

  • Reliable attendance and willingness to work scheduled shifts

  • Basic computer and troubleshooting skills

Pay RangeUSD $19.00 - USD $19.00 /Hr.Employment Type: FULL_TIME

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