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Fraud Call Center Jobs (NOW HIRING)

Corning Credit Union

Call Center Specialist

Corning, NY · On-site

$21 - $25.50/hr

NY Call Center Specialist Location: This is an in-person role located in Corning, NY Corning Credit ... all anti-fraud procedures * Proactively educate members on the ease of doing business with CCU ...

Corning Credit Union

Call Center Specialist

Wilmington, NC

$14.25 - $17.75/hr

NC Call Center Specialist Location: This is an in-person role located in Wilmington, NC Corning ... all anti-fraud procedures * Proactively educate members on the ease of doing business with CCU ...

Corning Credit Union

Call Center Specialist

Corning, NY

$21 - $25.50/hr

NY Call Center Specialist Location: This is an in-person role located in Corning, NY Corning Credit ... all anti-fraud procedures * Proactively educate members on the ease of doing business with CCU ...

Blue Sky Bank

Call Center Representative

Tulsa, OK

$14 - $17.75/hr

... for fraud, scams, and security risks. * Stay current on banking regulations, compliance ... Call Center experience preferred. * Valid driver's license, proof of insurance, qualifying motor ...

Blue Sky Bank

Call Center Representative

Tulsa, OK

$13.75 - $17.25/hr

... for fraud, scams, and security risks. * Stay current on banking regulations, compliance ... Call Center experience preferred. * Valid driver's license, proof of insurance, qualifying motor ...

Blue Sky Bank

Call Center Representative

Tulsa, OK · On-site

$14 - $17.75/hr

... for fraud, scams, and security risks. * Stay current on banking regulations, compliance ... Call Center experience preferred. * Valid driver's license, proof of insurance, qualifying motor ...

MSGCU

Call Center Representative

Troy, MI

$15 - $18.75/hr

... fraud and dispute claims as needed to ensure member satisfaction. * Troubleshooting and De ... call center with sales or production goals * Suggestive selling and business solicitation ...

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How much do fraud call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for fraud call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fraud Call Center Representative, and why are they important?

To excel as a Fraud Call Center Representative, you need a solid understanding of fraud detection, customer service principles, and typically a high school diploma or equivalent. Familiarity with call center software, case management systems, and sometimes industry certifications like CFE (Certified Fraud Examiner) can be beneficial. Strong attention to detail, active listening, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure accurate identification and resolution of fraudulent activities while maintaining trust and satisfaction for customers.

What are some common challenges faced by employees in a Fraud Call Center, and how can they be managed?

Employees in a Fraud Call Center often handle high-stress situations, such as speaking with distressed customers or investigating suspicious activity under tight timelines. Balancing empathy with efficiency, staying up-to-date on evolving fraud schemes, and ensuring compliance with security protocols are typical challenges. Many centers provide ongoing training, supportive team structures, and access to resources like knowledge bases to help staff succeed. Building resilience and strong communication skills can also make managing these challenges easier and contribute to career advancement within fraud prevention roles.

What is a Fraud Call Center?

A Fraud Call Center is a specialized customer service center that handles calls related to suspected or confirmed fraudulent activities, often for banks, credit card companies, or other financial institutions. Staff in these centers assist customers in reporting suspicious transactions, verify account activities, and provide guidance on preventing future fraud. They may also work with internal fraud investigation teams to resolve cases and ensure customer accounts remain secure. Their main goal is to protect both the organization and its customers from financial losses due to fraud.

What is the difference between Fraud Call Center vs Customer Service Call Center?

AspectFraud Call CenterCustomer Service Call Center
Required CredentialsBasic customer service skills, sometimes fraud prevention certificationsCustomer service skills, sometimes basic certifications
Work EnvironmentCall center setting, handling fraud-related inquiriesCall center setting, assisting general customer needs
Employer & Industry UsageFinancial institutions, telecom companies, insurance firmsRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding roles related to fraud preventionUnderstanding general customer support roles

The Fraud Call Center focuses on identifying and preventing fraudulent activities, requiring specialized knowledge in fraud detection. In contrast, Customer Service Call Centers handle general customer inquiries and support. While both roles involve call center environments and customer interaction, their core functions and required skills differ significantly.

More about Fraud Call Center jobs
What cities are hiring for Fraud Call Center jobs? Cities with the most Fraud Call Center job openings:
What states have the most Fraud Call Center jobs? States with the most job openings for Fraud Call Center jobs include:
What job categories do people searching Fraud Call Center jobs look for? The top searched job categories for Fraud Call Center jobs are:
Fraud Call Center jobs near you
Infographic showing various Fraud Call Center job openings in the United States as of May 2026, with employment types broken down into 17% As Needed, 50% Full Time, 8% Part Time, 8% Temporary, and 17% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Call Center Specialist

Corning Federal Credit Union

Wilmington, NC

$14.25 - $17.75/hr

Other

Posted 18 days ago

Job description

NC Call Center Specialist
Location: This is an in-person role located in Wilmington, NC
Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market.
Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.
We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team.
If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.
Role Summary: As a Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs.
Essential Job Duties
  • Maintain appropriate knowledge of core systems and CCU's products and services
  • Answer incoming calls and member questions in a prompt and professional manner
  • Present and explain beneficial products to members and assist in meeting their vast financial needs
  • Open new memberships, accounts, and services
  • Assist members with requests for account research needs
  • Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
  • Proactively educate members on the ease of doing business with CCU through our many electronic service channels
  • Also assumes responsibility for other projects or duties as required or assigned
Required Competencies
  • Strong customer service and interpersonal skills with the ability to connect well with members via the telephone
  • Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
  • Possesses exceptional verbal and written communication skills
  • Exceptional attention to detail
  • Strong problem-solving skills
  • Confidence in promoting appropriate products and services
  • Technical aptitude with experience using mobile banking and other apps or financial services
Education Requirements
  • A bachelor's degree or other form of secondary education is preferred, commensurate work experience will also be considered
  • A high school diploma or GED is required
Experience Requirements
  • Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate
Communication Skills Requirements
  • The ability to read and comprehend moderate to advanced instructions and correspondence
  • The ability to write moderate to advanced correspondence within professional etiquette standards
  • The ability to effectively present information in one-on-one and group situations
Physical RequirementsReasonable accommodations may be made to enable individuals with disabilities to perform the role.
  • Ability to work in a repetitive motion for a lengthy period of time
  • Ability to work within a fast-paced call center environment
  • Regular use of computer required
  • Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range

Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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