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Fraud Call Center Jobs in Arizona (NOW HIRING)

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

Tier I: Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier III: No Call Center and no Fraud but good customer service exp Qualifications * Customer ...

ASCENSUS

Call Center Representative

Phoenix, AZ · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... Detail oriented, flexible, and self-motivated Be aware of employment fraud. All email ...

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How much do fraud call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for fraud call center in Arizona is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $17.93 per hour, depending on experience, location, and employer.

What is a fraud call center?

A Fraud Call Center is a specialized customer service center that handles calls related to suspected or confirmed fraudulent activities, often for banks, credit card companies, or other financial institutions. Staff in these centers assist customers in reporting suspicious transactions, verify account activities, and provide guidance on preventing future fraud. They may also work with internal fraud investigation teams to resolve cases and ensure customer accounts remain secure. Their main goal is to protect both the organization and its customers from financial losses due to fraud.

What are the key skills and qualifications needed to thrive as a fraud call center representative?

To excel as a Fraud Call Center Representative, you need a solid understanding of fraud detection, customer service principles, and typically a high school diploma or equivalent. Familiarity with call center software, case management systems, and sometimes industry certifications like CFE (Certified Fraud Examiner) can be beneficial. Strong attention to detail, active listening, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure accurate identification and resolution of fraudulent activities while maintaining trust and satisfaction for customers.

What are some common challenges faced by employees in a fraud call center, and how can they be managed?

Employees in a Fraud Call Center often handle high-stress situations, such as speaking with distressed customers or investigating suspicious activity under tight timelines. Balancing empathy with efficiency, staying up-to-date on evolving fraud schemes, and ensuring compliance with security protocols are typical challenges. Many centers provide ongoing training, supportive team structures, and access to resources like knowledge bases to help staff succeed. Building resilience and strong communication skills can also make managing these challenges easier and contribute to career advancement within fraud prevention roles.

What is the difference between Fraud Call Center vs Customer Service Call Center?

AspectFraud Call CenterCustomer Service Call Center
Required CredentialsBasic customer service skills, sometimes fraud prevention certificationsCustomer service skills, sometimes basic certifications
Work EnvironmentCall center setting, handling fraud-related inquiriesCall center setting, assisting general customer needs
Employer & Industry UsageFinancial institutions, telecom companies, insurance firmsRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding roles related to fraud preventionUnderstanding general customer support roles

The Fraud Call Center focuses on identifying and preventing fraudulent activities, requiring specialized knowledge in fraud detection. In contrast, Customer Service Call Centers handle general customer inquiries and support. While both roles involve call center environments and customer interaction, their core functions and required skills differ significantly.

What are popular job titles related to Fraud Call Center jobs in Arizona?

For Fraud Call Center jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Fraud Call Center jobs in Arizona look for?

The top searched job categories for Fraud Call Center jobs in Arizona are:

Fraud Call Center jobs near you
Infographic showing various Fraud Call Center job openings in Arizona as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $34,990 per year, or $16.8 per hour.

Fraud Analyst (Call Center)

Collabera

Phoenix, AZ

$18 - $22/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Review customer accounts for the prevention and detection of possible fraud.

  • Perform research and analysis of account activity to assess risk and identify fraud.

  • Complete inbound and outbound calls and take appropriate action based on transaction characteristics.

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Contract Duration: 12 months (Contract to Hire)

Pay Rate: $18-$22

Shift Hours

  • Sun - Thurs; 4:00 PM - 12:30 AM; or
  • Sat,Tues,Wed,Thurs,Fri; 4:00 PM - 12:30 AM; or 
  • Sun,Mon,Tues,Wed,Thurs; 5:30 PM - 2:00 AM 

Training Hours: Mon - Fri; 8 AM - 5 PM (4 weeks)

Fraud Analyst and or analytical experience is no longer a nice to have but a really need to have requirement. Strong candidates without this experience can be considered but will not be priority. 

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor 

Pay Rate Basis:

  • Tier I: Fraud and Call Center Exp
  • Tier II: Fraud and no Call Center or Call Center and no Fraud
  • Tier III: No Call Center and no Fraud but good customer service exp
Qualifications
  • Customer Service/Call Center assessment is a REQUIREMENT and the test score MUST be 80% or higher for submission
  • Customer service experience, demonstrated commitment to providing quality customer service 
  • Proven history of dependability 
  • Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer 
  • Ability to work a flexible schedule to meet business needs 
  • Experience working in a team environment 
  • Ability to think critically and use good, sound judgment in decision making 
  • Self-motivated and goal-oriented 
  • Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals such as Average Handle Time, Availability, Quality, etc. 
  • Excellent verbal and written communication skills 
  • Ability to effectively handle difficult client issues 
  • Proficiency in dealing with customers issues in both a routine and complex environment 
  • Ability to multi-task and proven track record of working independently 
  • Ability to adapt quickly to changes in the environment 


Desired Skills: 

  • College degree or commensurate work experience preferred 
  • 2-4 years of customer service experience 
  • Inbound/Outbound call center experience and/or fraud experience 
  • Knowledge of banking operations 
  • Knowledge of fraud systems applications
Additional Information

To know more about the position or to schedule an interview, please contact:

Laidiza Gumera

973-774-7804

laidiza.gumera(at)Collabera.com

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About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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