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Fraud Call Center Jobs in Arizona (NOW HIRING)

DSI

Retail Support Specialist

Glendale, AZ · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Queen Creek, AZ · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Queen Creek, AZ · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Scottsdale, AZ · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Glendale, AZ · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Prescott, AZ · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Scottsdale, AZ

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Phoenix, AZ · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Scottsdale, AZ · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Phoenix, AZ

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Queen Creek, AZ

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Chandler, AZ · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Chandler, AZ · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Phoenix, AZ · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Prescott, AZ · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Prescott, AZ

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

Northern Trust

Voice ID Consultant

Tempe, AZ · On-site

Review call audio, risk scores, and contributing factors (e.g., fraudster match, synthetic speech ... Experience in contact center operations, client authentication, fraud risk, or quality assurance.

Northern Trust

Voice ID Consultant

Tempe, AZ · On-site

Review call audio, risk scores, and contributing factors (e.g., fraudster match, synthetic speech ... Experience in contact center operations, client authentication, fraud risk, or quality assurance.

Northern Trust

Voice ID Consultant

Tempe, AZ · On-site

Review call audio, risk scores, and contributing factors (e.g., fraudster match, synthetic speech ... Experience in contact center operations, client authentication, fraud risk, or quality assurance.

TEKsystems

Cash Management Specialist

Tempe, AZ · Hybrid

$20 - $23/hr

Fraud, risk, compliance, or transaction review experience * Call center or high-volume phone support experience * SIE, Series 7, Series 66, or Series 99 licensing * Experience with BETA, LexisNexis ...

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All JobsFraud Call Center JobsFraud Call Center Jobs in Arizona

Fraud Call Center information

See Arizona salary details

$10

$16

$25

How much do fraud call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for fraud call center in Arizona is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $17.93 per hour, depending on experience, location, and employer.

What is a fraud call center?

A Fraud Call Center is a specialized customer service center that handles calls related to suspected or confirmed fraudulent activities, often for banks, credit card companies, or other financial institutions. Staff in these centers assist customers in reporting suspicious transactions, verify account activities, and provide guidance on preventing future fraud. They may also work with internal fraud investigation teams to resolve cases and ensure customer accounts remain secure. Their main goal is to protect both the organization and its customers from financial losses due to fraud.

What are the key skills and qualifications needed to thrive as a fraud call center representative?

To excel as a Fraud Call Center Representative, you need a solid understanding of fraud detection, customer service principles, and typically a high school diploma or equivalent. Familiarity with call center software, case management systems, and sometimes industry certifications like CFE (Certified Fraud Examiner) can be beneficial. Strong attention to detail, active listening, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure accurate identification and resolution of fraudulent activities while maintaining trust and satisfaction for customers.

What are some common challenges faced by employees in a fraud call center, and how can they be managed?

Employees in a Fraud Call Center often handle high-stress situations, such as speaking with distressed customers or investigating suspicious activity under tight timelines. Balancing empathy with efficiency, staying up-to-date on evolving fraud schemes, and ensuring compliance with security protocols are typical challenges. Many centers provide ongoing training, supportive team structures, and access to resources like knowledge bases to help staff succeed. Building resilience and strong communication skills can also make managing these challenges easier and contribute to career advancement within fraud prevention roles.

What is the difference between Fraud Call Center vs Customer Service Call Center?

AspectFraud Call CenterCustomer Service Call Center
Required CredentialsBasic customer service skills, sometimes fraud prevention certificationsCustomer service skills, sometimes basic certifications
Work EnvironmentCall center setting, handling fraud-related inquiriesCall center setting, assisting general customer needs
Employer & Industry UsageFinancial institutions, telecom companies, insurance firmsRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding roles related to fraud preventionUnderstanding general customer support roles

The Fraud Call Center focuses on identifying and preventing fraudulent activities, requiring specialized knowledge in fraud detection. In contrast, Customer Service Call Centers handle general customer inquiries and support. While both roles involve call center environments and customer interaction, their core functions and required skills differ significantly.

What are popular job titles related to Fraud Call Center jobs in Arizona?

For Fraud Call Center jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Fraud Call Center jobs in Arizona look for?

The top searched job categories for Fraud Call Center jobs in Arizona are:

Fraud Call Center jobs near you
Infographic showing various Fraud Call Center job openings in Arizona as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $34,990 per year, or $16.8 per hour.

Retail Support Specialist

DSI

Glendale, AZ • On-site

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities:
Customer Support
  • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
  • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
  • Troubleshoot wireless devices, network issues, and feature functionality.
  • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support
  • Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
  • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations
  • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence
  • Navigate multiple systems simultaneously while engaging with customers in real time.
  • Document all interactions thoroughly and accurately.
  • Adhere to company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and maintain approved planograms for mobile devices and signage
  • Maintain inventory accuracy for display devices and fixtures
  • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication
  • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
  • Share insights on recurring issues to improve processes and customer experience.
  • Maintain a positive, professional demeanor during all interactions.

Requirements
Required Skills & Qualifications
  • Strong customer service and communication skills.
  • Ability to handle high-stress or escalated situations with professionalism.
  • Proficient in multitasking and navigating complex systems.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications
  • Experience in wireless communications, retail customer service, or technical support
  • Previous call center or retail support experience is a plus.

What We Offer
  • Competitive starting pay of $26 per hour!
  • Comprehensive training and development programs
  • A supportive and engaging team environment
  • Opportunities for career growth and advancement

Benefits
  • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
  • 401k Plan with employer matching after one year of employment
  • Paid vacation, personal/sick days, and bereavement time after 90 days
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within!

Apply