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Fraud Call Center Jobs in Tennessee (NOW HIRING)

Advanced Call Center Technologies

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Inbound Customer Service Representative

Johnson City, TN · On-site

$17/hr

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our ... You'll handle inquiries related to billing, payments, credits, fraud concerns, internet and mobile ...

Advanced Call Center Technologies

Be Seen First

Customer Service Representative

Blountville, TN · On-site

$14.50 - $16/hr

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our ... You'll handle inquiries related to billing, payments, credits, fraud concerns, internet and mobile ...

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Fraud Call Center information

What is a fraud call center?

A Fraud Call Center is a specialized customer service center that handles calls related to suspected or confirmed fraudulent activities, often for banks, credit card companies, or other financial institutions. Staff in these centers assist customers in reporting suspicious transactions, verify account activities, and provide guidance on preventing future fraud. They may also work with internal fraud investigation teams to resolve cases and ensure customer accounts remain secure. Their main goal is to protect both the organization and its customers from financial losses due to fraud.

What are some common challenges faced by employees in a fraud call center, and how can they be managed?

Employees in a Fraud Call Center often handle high-stress situations, such as speaking with distressed customers or investigating suspicious activity under tight timelines. Balancing empathy with efficiency, staying up-to-date on evolving fraud schemes, and ensuring compliance with security protocols are typical challenges. Many centers provide ongoing training, supportive team structures, and access to resources like knowledge bases to help staff succeed. Building resilience and strong communication skills can also make managing these challenges easier and contribute to career advancement within fraud prevention roles.

What are the key skills and qualifications needed to thrive as a fraud call center representative?

To excel as a Fraud Call Center Representative, you need a solid understanding of fraud detection, customer service principles, and typically a high school diploma or equivalent. Familiarity with call center software, case management systems, and sometimes industry certifications like CFE (Certified Fraud Examiner) can be beneficial. Strong attention to detail, active listening, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure accurate identification and resolution of fraudulent activities while maintaining trust and satisfaction for customers.

What is the difference between Fraud Call Center vs Customer Service Call Center?

AspectFraud Call CenterCustomer Service Call Center
Required CredentialsBasic customer service skills, sometimes fraud prevention certificationsCustomer service skills, sometimes basic certifications
Work EnvironmentCall center setting, handling fraud-related inquiriesCall center setting, assisting general customer needs
Employer & Industry UsageFinancial institutions, telecom companies, insurance firmsRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding roles related to fraud preventionUnderstanding general customer support roles

The Fraud Call Center focuses on identifying and preventing fraudulent activities, requiring specialized knowledge in fraud detection. In contrast, Customer Service Call Centers handle general customer inquiries and support. While both roles involve call center environments and customer interaction, their core functions and required skills differ significantly.

What are popular job titles related to Fraud Call Center jobs in Tennessee? For Fraud Call Center jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Fraud Call Center jobs in Tennessee look for? The top searched job categories for Fraud Call Center jobs in Tennessee are:
Fraud Call Center jobs near you
Infographic showing various Fraud Call Center job openings in Tennessee as of August 2026, with employment types broken down into 93% Full Time, and 7% Temporary. Highlights an 93% In-person, and 7% Hybrid job distribution.

Call Center Representative - College Graduate

TEN Credit Union

Nashville, TN

$15.50 - $19.25/hr

Full-time

Re-posted 17 days ago

Job description

Call Center Representative (College Graduate)

Schedule: Monday – Thursday 8:00am-5:00pm & Friday, 8:00am – 6:00pm

Compensation: Depending On Experience

Start Your Professional Journey Here

Are you a recent college graduate looking for a role where you can build realworld experience, develop indemand skills, and make an immediate impact? Our Call Center Representative role is a great entry point into a growing organization where customer service, teamwork, and career development matter.

You'll be the friendly, knowledgeable voice supporting our members-solving problems, answering questions, and ensuring every interaction is a positive one.

What You'll Do

As a Call Center Representative, you'll gain handson experience across a wide range of customer and financial services responsibilities, including:

  • Answer incoming calls and assist members in a professional, timely, and friendly manner
  • Resolve member needs with a goal of firstcall resolution
  • Support requests related to:
    • Account balances, transfers, and payments
    • Debit and credit card support, including fraud assistance
    • Mobile and online banking platforms
    • Loan and deposit product inquiries (including CDs)
  • Respond to member requests through email and secure messaging
  • Perform account maintenance and research as needed
  • Review required documentation for new accounts
  • Support fellow call center team members via phone, email, and chat
  • Assist with escalations, overrides, and reversal requests
  • Participate in quality review processes and daily reporting tasks
  • Identify opportunities for process improvement and collaborate with your team
  • Take on additional responsibilities as assigned-great exposure for growth!

What We're Looking For

We're seeking motivated graduates who are eager to learn and grow:

  • Bachelor's degree required
  • Customer service or sales experience preferred
  • Strong verbal and written communication skills in English (Bilingual skills are a plus!)
  • Comfortable working with computers and learning new systems
  • Ability to adapt in a fastpaced environment and manage frequent change
  • Reliable, punctual, and professional
  • Willingness to learn and follow federal regulations and company policies

Work Environment & Physical Requirements

  • Deskbased role (approximately 95% of the workday)
  • Ability to sit and work at a computer for extended periods
  • Ability to lift up to 25 pounds occasionally
  • Nonsmoking work environment

Why Start Your Career With Us?

  • Entrylevel role with valuable, transferable skills
  • Exposure to financial services and member support operations
  • Supportive team environment with learning and development opportunities
  • A strong foundation for internal career growth

Apply today and take the first step toward a career with purpose.

Apply