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Fraud Call Center Jobs in Tennessee (NOW HIRING)

ITCON Services

IVR / Telephony Engineer

Nashville, TN · On-site

This call center facility operates 24/7/365 as the central hub for the government. In this role ... Familiarity with telephony security concepts, including defending against toll fraud and TDoS ...

Pinnacle Bank

Client Service Center Specialist

Franklin, TN · On-site

$16.75 - $22.25/hr

Handle calls for report fraud or ID Theft associated with client accounts . * Meet all the client ... Knowledge and experience in client-facing service role (call center experience is preferred)

acttoday

$14 - $19/hr

Advanced Call Center Technologies - Call Center Representative - AgentReports To: Operations ... fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service ...

Acrisure

Policy Assurance Specialist

Oak Ridge, TN · On-site

Define clear, measurable QA metrics and KPIs for call center and underwriting support operations ... Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome ...

DSI

Retail Support Specialist

Nashville, TN · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Nashville, TN · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

Nashville, TN · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

Dollar General

Payroll Specialist I

Goodlettsville, TN · On-site

$22 - $30/hr

... fraud detection, paystub portal inquiry, termination pay, sick pay, vacation pay, labor ... customer service call center or payroll/HR shared services with high volume in a fast-paced ...

Dollar General

Payroll Specialist I

Goodlettsville, TN · On-site

$22 - $30/hr

... fraud detection, paystub portal inquiry, termination pay, sick pay, vacation pay, labor ... customer service call center or payroll/HR shared services with high volume in a fast-paced ...

Dollar General

Payroll Specialist I

Goodlettsville, TN · On-site

$22 - $30/hr

... fraud detection, paystub portal inquiry, termination pay, sick pay, vacation pay, labor ... customer service call center or payroll/HR shared services with high volume in a fast-paced ...

Dollar General

Payroll Specialist I

Goodlettsville, TN · On-site

$22 - $30/hr

... fraud detection, paystub portal inquiry, termination pay, sick pay, vacation pay, labor ... customer service call center or payroll/HR shared services with high volume in a fast-paced ...

Charlie Health

Collections Associate

Nashville, TN · Hybrid

$17 - $23.25/hr

... billing, call center, or management Benefits Please note that this role is not available to ... Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities ...

Charlie Health

Self Pay Collector

Nashville, TN · Hybrid

$16.50 - $22/hr

... billing, call center, or management. Benefits Please note that this role is not available to ... Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities ...

Charlie Health

Self Pay Associate

Nashville, TN · Hybrid

... claims, billing, call center, or management Benefits Charlie Health is pleased to offer ... Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities ...

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Showing results 21-40

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Fraud Call Center information

What is a fraud call center?

A Fraud Call Center is a specialized customer service center that handles calls related to suspected or confirmed fraudulent activities, often for banks, credit card companies, or other financial institutions. Staff in these centers assist customers in reporting suspicious transactions, verify account activities, and provide guidance on preventing future fraud. They may also work with internal fraud investigation teams to resolve cases and ensure customer accounts remain secure. Their main goal is to protect both the organization and its customers from financial losses due to fraud.

What are the key skills and qualifications needed to thrive as a fraud call center representative?

To excel as a Fraud Call Center Representative, you need a solid understanding of fraud detection, customer service principles, and typically a high school diploma or equivalent. Familiarity with call center software, case management systems, and sometimes industry certifications like CFE (Certified Fraud Examiner) can be beneficial. Strong attention to detail, active listening, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure accurate identification and resolution of fraudulent activities while maintaining trust and satisfaction for customers.

What are some common challenges faced by employees in a fraud call center, and how can they be managed?

Employees in a Fraud Call Center often handle high-stress situations, such as speaking with distressed customers or investigating suspicious activity under tight timelines. Balancing empathy with efficiency, staying up-to-date on evolving fraud schemes, and ensuring compliance with security protocols are typical challenges. Many centers provide ongoing training, supportive team structures, and access to resources like knowledge bases to help staff succeed. Building resilience and strong communication skills can also make managing these challenges easier and contribute to career advancement within fraud prevention roles.

What is the difference between Fraud Call Center vs Customer Service Call Center?

AspectFraud Call CenterCustomer Service Call Center
Required CredentialsBasic customer service skills, sometimes fraud prevention certificationsCustomer service skills, sometimes basic certifications
Work EnvironmentCall center setting, handling fraud-related inquiriesCall center setting, assisting general customer needs
Employer & Industry UsageFinancial institutions, telecom companies, insurance firmsRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding roles related to fraud preventionUnderstanding general customer support roles

The Fraud Call Center focuses on identifying and preventing fraudulent activities, requiring specialized knowledge in fraud detection. In contrast, Customer Service Call Centers handle general customer inquiries and support. While both roles involve call center environments and customer interaction, their core functions and required skills differ significantly.

What are popular job titles related to Fraud Call Center jobs in Tennessee?

For Fraud Call Center jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Fraud Call Center jobs in Tennessee look for?

The top searched job categories for Fraud Call Center jobs in Tennessee are:

Fraud Call Center jobs near you
Infographic showing various Fraud Call Center job openings in Tennessee as of August 2026, with employment types broken down into 93% Full Time, and 7% Temporary. Highlights an 93% In-person, and 7% Hybrid job distribution.

IVR / Telephony Engineer

ITCON Services

Nashville, TN • On-site

Other

Re-posted 6 days ago

Job description

ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of the call center. This call center facility operates 24/7/365 as the central hub for the government.

In this role, you will manage our FedRAMP-authorized Contact Center as a Service (CCaaS) environment. You will ensure that critical law enforcement calls are routed seamlessly, wait times are kept under one minute during surges, and our voice networks are aggressively defended against cyber and Telephony Denial of Service (TDoS) threats.

1. IVR & Routing Engineering

  • Design, configure, and maintain complex Interactive Voice Response (IVR) menus and omnichannel routing scripts using Genesys (Genesys Cloud CX / Architect) to support an estimated 700+ daily law enforcement calls.
  • Configure dynamic routing and queue management within the Genesys environment to ensure the system scales on-demand, absorbing sudden call volume surges (e.g., during mass enforcement operations) without degrading the <1 minute wait time Service Level Agreement (SLA).
  • Develop and maintain Computer Telephony Integration (CTI) between Genesys and ServiceNow, ensuring "single-pane-of-glass " screen pops, automated case logging, and seamless data passing for call center operators.

2. Voice Security & Defense

  • Administer SecureLogix voice firewalls to analyze call signaling in real-time, detecting and blocking call flooding or Telephony Denial of Service (TDoS) attacks at the network edge before they impact operator availability.
  • Ensure all telephony operations comply with Client 4300A and Trusted Internet Connection (TIC) requirements, maintaining strict protection over Law Enforcement Sensitive (LES) communications.

3. Infrastructure & COOP Support

  • Support the technical configuration of redundant connectivity, including dual-carrier fiber paths and independent Tactical Communications (TACCOM) systems to ensure 100% uptime during commercial network failures.
  • Serve as the Tier 2/3 technical escalation point for SIP, VoIP, and telecom infrastructure issues, utilizing proactive monitoring tools to identify and resolve audio quality or routing anomalies.

Required Qualifications

  • Experience: 3 to 5 years of hands-on experience in telecommunications, IVR development, or CCaaS administration.
  • Platform Expertise: Demonstrated experience configuring and managing Genesys contact center solutions (Genesys Cloud CX, Genesys Engage, or PureConnect).
  • Technical Knowledge: Strong understanding of VoIP protocols (SIP, RTP), telecom networking, and API integrations (REST/SOAP).
  • Security Mindset: Familiarity with telephony security concepts, including defending against toll fraud and TDoS attacks.

Preferred Qualifications

  • Experience integrating Genesys platforms with IT Service Management (ITSM) tools like ServiceNow.
  • Certifications in Genesys (e.g., Genesys Cloud Certified Professional) or general networking (CCNA Collaboration).
  • Previous experience supporting Client, ICE, or other federal law enforcement telephony environments.

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