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Firstsource Healthcare Jobs (NOW HIRING)

Firstsource

Customer Service Representative

$15/hr

About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...

Firstsource

Customer Service Representative

$15/hr

About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...

Firstsource

Client Service Representative

$15/hr

About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...

Firstsource

Client Service Representative

$15/hr

About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...

Firstsource

Quality Control Analyst II

$24.50 - $33/hr

About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...

Firstsource

Quality Control Analyst II

$24.50 - $33/hr

About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...

Firstsource

$18/hr

Dress code and other policies may be different at each healthcare facility. * Working on holidays ... Firstsource Solutions USA, LLC

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Firstsource Healthcare information

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$29

How much do firstsource healthcare jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for firstsource healthcare in the United States is $19.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.67 per hour, depending on experience, location, and employer.

What is Firstsource Healthcare?

Firstsource Healthcare is a company that provides customer support and revenue cycle management services to healthcare providers. Employees in this field often handle patient inquiries, billing, and claims processing, typically working in call centers or office environments. The role may require strong communication skills and familiarity with healthcare software systems.

What is the difference between Firstsource Healthcare vs Medical Billing Specialist?

AspectFirstsource HealthcareMedical Billing Specialist
Required CredentialsHigh school diploma or equivalent; training in healthcare or customer serviceHigh school diploma; certification in medical billing preferred
Work EnvironmentCall centers, healthcare support officesMedical offices, billing companies
Employer & IndustryHealthcare support services, BPO companiesHealthcare providers, billing firms

Firstsource Healthcare and Medical Billing Specialists both require knowledge of healthcare processes. However, Firstsource Healthcare primarily focuses on customer support and call center roles within healthcare, while Medical Billing Specialists handle billing and coding tasks directly related to patient accounts. Both roles are essential in the healthcare industry but differ in daily responsibilities and work settings.

What is Firstsource Healthcare and what do they do?

Firstsource Healthcare is a division of Firstsource Solutions that provides business process management services to healthcare organizations, such as hospitals, health systems, and insurance companies. They help their clients streamline administrative processes, improve revenue cycle management, enhance customer service, and ensure compliance with healthcare regulations. Firstsource Healthcare offers solutions like claims processing, patient engagement, collections, and provider services to help healthcare organizations operate more efficiently and deliver better patient experiences.

Is Firstsource a good company?

Firstsource Healthcare is a global business process outsourcing company that provides customer service and healthcare support roles. The company's reputation varies based on employee reviews and location, with some noting opportunities for skill development and others citing concerns about work environment or management. Job seekers should research specific roles and locations to assess fit and company culture.

What is the easiest healthcare job that pays well?

A medical billing and coding specialist is considered an accessible healthcare job that offers a decent salary, typically requiring certification and basic computer skills. These roles often have flexible schedules and do not require extensive clinical training, making them suitable for entry-level candidates seeking good pay.

How often does Firstsource pay?

Firstsource Healthcare typically processes employee payments on a bi-weekly basis, with paychecks issued every two weeks. Employees may receive their wages through direct deposit or check, depending on their preferences and company policies.

What are some typical challenges faced by employees in Firstsource Healthcare roles, and how can they be addressed?

Employees working in Firstsource Healthcare roles often face challenges such as managing high call volumes, adhering to strict compliance standards, and navigating complex healthcare processes. To address these, team members receive comprehensive training and have access to ongoing support from supervisors and quality assurance teams. Developing strong communication and problem-solving skills is crucial, as is leveraging available resources and collaborating with colleagues to resolve member or provider concerns efficiently.

What are the key skills and qualifications needed to thrive as a Firstsource Healthcare representative, and why are they important?

To thrive as a Firstsource Healthcare representative, you generally need a background in healthcare administration or customer service, with knowledge of healthcare processes and terminology. Familiarity with CRM systems, healthcare billing software, and Microsoft Office is typically required, and certifications like HIPAA compliance are valuable. Excellent communication, problem-solving, and empathy are standout soft skills for engaging with patients and resolving their concerns efficiently. These abilities are crucial for managing sensitive health information, ensuring regulatory compliance, and delivering high-quality patient support.
More about Firstsource Healthcare jobs
What cities are hiring for Firstsource Healthcare jobs? Cities with the most Firstsource Healthcare job openings:
What states have the most Firstsource Healthcare jobs? States with the most job openings for Firstsource Healthcare jobs include:
What job categories do people searching Firstsource Healthcare jobs look for? The top searched job categories for Firstsource Healthcare jobs are:
Firstsource Healthcare jobs near you
Infographic showing various Firstsource Healthcare job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 80% Full Time, and 17% Part Time. Highlights an 8% Physical, and 92% Hybrid job distribution, with an average salary of $39,567 per year, or $19 per hour.
Customer Service Representative

Customer Service Representative

Firstsource

Remote

$15/hr

Other

Dental, Vision

Posted 16 days ago

Firstsource rating

7.0

Company rating: 7.0 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

19th of 72 rated call and contact centers

Job description

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Overview

  • An 8-hour shift will be assigned between the hours of 7am -7pm PST, Monday-Friday (subject to change per the business need)
  • Pay Rate: $15 per hour

Job Summary

Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals.

Key Roles and Responsibilities

  • Call Center environment- Work From Home
  • Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
  • Maintain awareness of the way performance and actions affect members.
  • Web camera visibility
  • Schedule Flexibility

 

Qualifications & Experience

  •  1 year Customer service experience
  • 6 months Healthcare experience
  • 1 year Call Center experience
  • Data entry experience
  • Must have a private workstation to perform your work
  • Must have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload)

Must Haves

  • Ability to navigate multiple computer screens
  • Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
  • Must be reliable and punctual
  • Work effectively in a team environment
  • Work independently without constant supervision
  • Positive professional attitude
  • Detail-oriented
  • Computer literate
  • Strong reading comprehension and writing skills
  • Problem-solving skills.

 

 

We are an Equal Opportunity Employer.  All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

 

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