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Firstsource Healthcare Jobs in Ohio (NOW HIRING)

Firstsource

Mailroom - In office Datyton OH

Dayton, OH · On-site

$15.75/hr

Job Title: Healthcare Digital Mailroom Specialist - In office 220 E Monument Ave, Dayton OH 45402 ... Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on ...

Firstsource

Mailroom - In office Datyton OH

Dayton, OH · On-site

$15.75/hr

Job Title: Healthcare Digital Mailroom Specialist - In office 220 E Monument Ave, Dayton OH 45402 ... Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on ...

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Firstsource Healthcare information

See Ohio salary details

$9

$18

$28

How much do firstsource healthcare jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for firstsource healthcare in Ohio is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.66 per hour, depending on experience, location, and employer.

What is Firstsource Healthcare?

Firstsource Healthcare is a division of Firstsource Solutions that provides business process management services to healthcare organizations, such as hospitals, health systems, and insurance companies. They help their clients streamline administrative processes, improve revenue cycle management, enhance customer service, and ensure compliance with healthcare regulations. Firstsource Healthcare offers solutions like claims processing, patient engagement, collections, and provider services to help healthcare organizations operate more efficiently and deliver better patient experiences.

What are the key skills and qualifications needed to thrive as a Firstsource Healthcare representative?

To thrive as a Firstsource Healthcare representative, you generally need a background in healthcare administration or customer service, with knowledge of healthcare processes and terminology. Familiarity with CRM systems, healthcare billing software, and Microsoft Office is typically required, and certifications like HIPAA compliance are valuable. Excellent communication, problem-solving, and empathy are standout soft skills for engaging with patients and resolving their concerns efficiently. These abilities are crucial for managing sensitive health information, ensuring regulatory compliance, and delivering high-quality patient support.

What are some typical challenges faced by employees in Firstsource Healthcare roles, and how can they be addressed?

Employees working in Firstsource Healthcare roles often face challenges such as managing high call volumes, adhering to strict compliance standards, and navigating complex healthcare processes. To address these, team members receive comprehensive training and have access to ongoing support from supervisors and quality assurance teams. Developing strong communication and problem-solving skills is crucial, as is leveraging available resources and collaborating with colleagues to resolve member or provider concerns efficiently.

What is the difference between Firstsource Healthcare vs Medical Billing Specialist?

AspectFirstsource HealthcareMedical Billing Specialist
Required CredentialsHigh school diploma or equivalent; training in healthcare or customer serviceHigh school diploma; certification in medical billing preferred
Work EnvironmentCall centers, healthcare support officesMedical offices, billing companies
Employer & IndustryHealthcare support services, BPO companiesHealthcare providers, billing firms

Firstsource Healthcare and Medical Billing Specialists both require knowledge of healthcare processes. However, Firstsource Healthcare primarily focuses on customer support and call center roles within healthcare, while Medical Billing Specialists handle billing and coding tasks directly related to patient accounts. Both roles are essential in the healthcare industry but differ in daily responsibilities and work settings.

What kind of work does Firstsource Healthcare do?

Firstsource Healthcare employs customer service representatives, billing specialists, and claims processors to support healthcare providers and insurance companies. Their work involves handling patient inquiries, processing claims, and managing healthcare-related administrative tasks, often requiring communication skills and familiarity with healthcare systems and software.

What are popular job titles related to Firstsource Healthcare jobs in Ohio?

For Firstsource Healthcare jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Firstsource Healthcare jobs in Ohio look for?

The top searched job categories for Firstsource Healthcare jobs in Ohio are:

Firstsource Healthcare jobs near you
Infographic showing various Firstsource Healthcare job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,616 per year, or $18.1 per hour.

Mailroom - In office Datyton OH

Firstsource

Dayton, OH • On-site

$15.75/hr

Full-time

Posted 7 days ago

Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 72 rated call and contact centers

Job description

 
 
 

Job Title: Healthcare Digital Mailroom Specialist - In office 220 E Monument Ave, Dayton OH 45402  

Job Type: Full Time 

FLSA Status:  Non-Exempt/Hourly 

Grade: H 

Function/Department: Health Plan and Healthcare Services 

Reporting to: Team Lead - Operations 

Pay Rate: $15.75

Role Description:  The Digital Mailroom Specialist plays an integral part of the team, responsible for efficiently managing high volumes of mail and documents in a fast-paced environment.  This position is critical to meeting productivity metrics and ensuring the timely and accurate processing of mail.  

Roles & Responsibilities  

  • Identify and coordinate mail according to guidelines. 

  • Maintain high level of quality production, meeting hourly KPI's. 

  • Perform electronic indexing. 

  • Scan processed documents. 

  • Create and validate envelope tracking and barcodes. 

  • Provide outbound customer service. 

  • Perform other duties as assigned. 

 Expected/Key Results  

  • Complete tasks in accordance with metric guidelines  

Qualifications 

The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

 

Education              

  • High school diploma or equivalent required   

Work Experience  

  • 1-2 years data entry and/or processing experience preferred  

Competencies & Skills  

  • Ability to type 35-40wpm, with 95% accuracy 

  •  

Top of Form Basic computer literacy or ability to quickly learn 

  • Ability to work in a high-volume, fast-paced work environment  

  • Excellent verbal and written communication skills 

  • Excellent attention to detail 

  • Ability to maintain high levels of confidentiality 

  • Ability to work independently with limited supervision 

  • Ability to effectively prioritize and multi-task  

Additional Qualifications  

  • Ability to work the hours necessary to satisfy the daily volume requirement, with the possibility of overtime, evenings and weekends 

  • Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements 

  • Must be able to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

This position may work remotely from home or onsite, exposed to moderate noise typical of a mailroom environment. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Must be able to regularly or frequently talk and hear, sit or stand for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally walk, climb stairs and lift up to 40 pounds.  

Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.   

Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.  

About Firstsource  

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.  

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.  

Our clientele includes Fortune 500 and FTSE 100 companies. 

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