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Firstsource Healthcare Jobs (NOW HIRING)

Firstsource

Team Leader

Dallas, TX · On-site

FirstSource Healthcare has immediate full time Work from Home positions available as Team Lead . We are seeking a dynamic and motivated Team Lead to join our vibrant team and drive operational ...

Firstsource

FirstSource Healthcare has immediate full time Work from Home positions available as Team Lead . We are seeking a dynamic and motivated Team Lead to join our vibrant team and drive operational ...

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$15.50/hr

Firstsource specialises in helping customers stay ahead of the curve through transformational ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

Firstsource

Customer Service Representative

Dallas, TX · On-site

$15.50/hr

Firstsource specialises in helping customers stay ahead of the curve through transformational ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

Firstsource

$15.50/hr

Firstsource specialises in helping customers stay ahead of the curve through transformational ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

Firstsource

Customer Service Representative

Mayaguez, PR · On-site

$15.50/hr

Firstsource specialises in helping customers stay ahead of the curve through transformational ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

Firstsource

$15.50/hr

Firstsource specialises in helping customers stay ahead of the curve through transformational ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

Firstsource

Customer Service Representative

Dallas, TX · On-site

$15.50/hr

Firstsource specialises in helping customers stay ahead of the curve through transformational ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

Firstsource

$15.50/hr

Firstsource specialises in helping customers stay ahead of the curve through transformational ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

Firstsource

Customer Service Representative

Dallas, TX · On-site

$15.50/hr

Firstsource specialises in helping customers stay ahead of the curve through transformational ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

Firstsource

$15.50/hr

Firstsource specialises in helping customers stay ahead of the curve through transformational ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

Firstsource

$15.50/hr

Firstsource specialises in helping customers stay ahead of the curve through transformational ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

Firstsource

Patient Financial Advocate

Fresno, CA · On-site

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are ...

Firstsource

Patient Financial Advocate

Nashville, TN · On-site

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are ...

Firstsource

Mail Room

Chattanooga, TN · On-site

$16/hr

Job Title: Healthcare Digital Mailroom Specialist Job Type: Full Time FLSA Status: Non-Exempt ... Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on ...

Firstsource

Mailroom - In office Datyton OH

Dayton, OH

$15.75/hr

Job Title: Healthcare Digital Mailroom Specialist - In office 220 E Monument Ave, Dayton OH 45402 ... Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on ...

Firstsource

Mail Room

Chino, CA · On-site

$18.50/hr

Job Title: Healthcare Digital Mailroom Specialist Job Type: Full Time - In office Chico- 265 ... Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on ...

Firstsource

Customer Service Representative

Dallas, TX · On-site

$15.50/hr

Firstsource specialises in helping customers stay ahead of the curve through transformational ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

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Firstsource Healthcare information

See salary details

$10

$19

$29

How much do firstsource healthcare jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for firstsource healthcare in the United States is $19.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.67 per hour, depending on experience, location, and employer.

What is Firstsource Healthcare?

Firstsource Healthcare is a division of Firstsource Solutions that provides business process management services to healthcare organizations, such as hospitals, health systems, and insurance companies. They help their clients streamline administrative processes, improve revenue cycle management, enhance customer service, and ensure compliance with healthcare regulations. Firstsource Healthcare offers solutions like claims processing, patient engagement, collections, and provider services to help healthcare organizations operate more efficiently and deliver better patient experiences.

What are the key skills and qualifications needed to thrive as a Firstsource Healthcare representative?

To thrive as a Firstsource Healthcare representative, you generally need a background in healthcare administration or customer service, with knowledge of healthcare processes and terminology. Familiarity with CRM systems, healthcare billing software, and Microsoft Office is typically required, and certifications like HIPAA compliance are valuable. Excellent communication, problem-solving, and empathy are standout soft skills for engaging with patients and resolving their concerns efficiently. These abilities are crucial for managing sensitive health information, ensuring regulatory compliance, and delivering high-quality patient support.

What are some typical challenges faced by employees in Firstsource Healthcare roles, and how can they be addressed?

Employees working in Firstsource Healthcare roles often face challenges such as managing high call volumes, adhering to strict compliance standards, and navigating complex healthcare processes. To address these, team members receive comprehensive training and have access to ongoing support from supervisors and quality assurance teams. Developing strong communication and problem-solving skills is crucial, as is leveraging available resources and collaborating with colleagues to resolve member or provider concerns efficiently.

What is the difference between Firstsource Healthcare vs Medical Billing Specialist?

AspectFirstsource HealthcareMedical Billing Specialist
Required CredentialsHigh school diploma or equivalent; training in healthcare or customer serviceHigh school diploma; certification in medical billing preferred
Work EnvironmentCall centers, healthcare support officesMedical offices, billing companies
Employer & IndustryHealthcare support services, BPO companiesHealthcare providers, billing firms

Firstsource Healthcare and Medical Billing Specialists both require knowledge of healthcare processes. However, Firstsource Healthcare primarily focuses on customer support and call center roles within healthcare, while Medical Billing Specialists handle billing and coding tasks directly related to patient accounts. Both roles are essential in the healthcare industry but differ in daily responsibilities and work settings.

What kind of work does Firstsource Healthcare do?

Firstsource Healthcare employs customer service representatives, billing specialists, and claims processors to support healthcare providers and insurance companies. Their work involves handling patient inquiries, processing claims, and managing healthcare-related administrative tasks, often requiring communication skills and familiarity with healthcare systems and software.
More about Firstsource Healthcare jobs

What cities are hiring for Firstsource Healthcare jobs?

Cities with the most Firstsource Healthcare job openings:

What states have the most Firstsource Healthcare jobs?

States with the most job openings for Firstsource Healthcare jobs include:

What job categories do people searching Firstsource Healthcare jobs look for?

The top searched job categories for Firstsource Healthcare jobs are:

Firstsource Healthcare jobs near you
Infographic showing various Firstsource Healthcare job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 66% Full Time, 16% Part Time, and 15% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,567 per year, or $19 per hour.

Customer Service Representative

Firstsource

Lake Dallas, TX • Remote

$15 - $15.50/hr

Full-time

Posted 29 days ago

Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 72 rated call and contact centers

Job description

***Your state minimum wage cannot exceed starting wage of this position to apply, $15.00 or $15.50 for Bilingual English/Spanish***
 
Job description:
 
FirstSource Healthcare has immediate full-time Work from Home positions available as Customer Service Representative.
As a Customer Service Support Agent, providing remote support to paramedics and healthcare professionals. This role is crucial in ensuring timely and accurate communication between patients, providers, and internal departments.
 
Key Responsibilities
  • Answer inbound calls from patients, providers, and internal staff.
  • Provide non-clinical support to paramedics and emergency response teams.
  • Document interactions accurately in electronic systems.
  • Route calls to appropriate departments or escalate urgent issues.
  • Maintain confidentiality and adhere to HIPAA and Kaiser Permanente policies.
  • Support scheduling and coordination of patient services when needed.
 
Required Qualifications
  • High School Diploma or GED.
  • Minimum 1 year of experience in a call center or customer service role.
  • Typing speed of at least 25-30 WPM.
  • Strong verbal and written communication skills.
  • Ability to work independently and manage multiple tasks.
  • Comfortable using multiple software systems simultaneously.
  • Internet speeds: 50mbps down / 25mbps up
 
Home connectivity: Must be cable or fiber internet and wired directly to the router with Ethernet jack for connectivity to PC capability. *No Wi-Fi or wireless extenders, No satellite, Starlink, Verizon or T-Mobile 4g/5g *Company will provide equipment; you will only be required to have a UL surge protector to protect equipment.
 
Additional Remote Work Requirements.
  • Must have a private, quiet and dedicated workstation. *No children or babysitting
  • Ability to work flexible hours, including evenings and weekends.
  • Ability to attend Training is 8am-4:30pm PST - Pacific time Monday thru Friday for up to 12 weeks. *Training schedule is not work schedule
  • Ability to work any shifts 8am-10pm PST- Pacific time, Monday - Sunday *Overtime is based on company needs
 
Starting wage: $15 and Bilingual English/Spanish $15.50 (wage non-negotiable, *Additional earning potential for perfect attendance during each pay period.) 
 
Working Environment This role may involve working with secure and confidential data, requiring adherence to strict data security and privacy standards. Some after-hours or weekend availability may be required during system maintenance, and month end operations.
 
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

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