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Financial Call Center Jobs (NOW HIRING)

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Administrative and financial records (electronic and manual) * Ensure compliance with call center performance standards, scripts, quality objectives, and VA policies . * Assist with handling and ...

City of New York

Call Center Manager

Manhattan, NY · On-site

$100K - $125K/yr

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city ... Manager of the Call Center Unit. The ideal candidate will possess strong managerial and ...

Maximus

Call Center Manager

Topeka, KS · On-site

General information Job Posting Title Call Center Manager Date Wednesday, July 29, 2026 City Topeka ... financial wellness through our Employee Assistance Program (EAP). - Recognition Platform ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city ... Manager of the Call Center Unit. The ideal candidate will possess strong managerial and ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Administrative and financial records (electronic and manual) * Ensure compliance with call center performance standards, scripts, quality objectives, and VA policies . * Assist with handling and ...

CPCU/SFCU

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

One year related Call Center and financial services experience and/or training preferred. * Intermediate knowledge of various technical platforms including Microsoft office (excel, word etc.) with a ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city ... Manager of the Call Center Unit. The ideal candidate will possess strong managerial and ...

MCI Careers

Call Center Representative

Las Cruces, NM · On-site

$12 - $14.10/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... and financial services. Our contact centers are powered by both on-site and remote agents ...

Hawaii Gas

Supervisor, Call Center

Honolulu, HI · On-site

$70K - $88K/yr

The Supervisor, Call Center role is responsible for overseeing daily operations by providing direct ... Shop, Cashiers, Finance, Accounting, Regulatory, and Client Services-to ensure efficient ...

MCI Careers

Call Center Representative

Las Cruces, NM · On-site

$11.50 - $14.25/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... and financial services. Our contact centers are powered by both on-site and remote agents ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... and financial services. Our contact centers are powered by both on-site and remote agents ...

Hawaii Gas

Supervisor, Call Center

Honolulu, HI · On-site

$70K - $88K/yr

The Supervisor, Call Center role is responsible for overseeing daily operations by providing direct ... Shop, Cashiers, Finance, Accounting, Regulatory, and Client Services--to ensure efficient ...

MCI Careers

Call Center Representative

Savannah, GA · On-site

$12.25 - $15.25/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... and financial services. Our contact centers are powered by both on-site and remote agents ...

MCI Careers

Call Center Representative

Savannah, GA · On-site

$12.25 - $15.25/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... and financial services. Our contact centers are powered by both on-site and remote agents ...

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Financial Call Center information

See salary details

$30.5K

$85.9K

$118K

How much do financial call center jobs pay per year?

As of Sep 4, 2026, the average yearly pay for financial call center in the United States is $85,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $117,500.00 per year, depending on experience, location, and employer.

What is a financial call center?

A Financial Call Center job involves assisting customers with financial products and services over the phone. Representatives handle inquiries about bank accounts, loans, credit cards, fraud prevention, and other financial matters. They may also process transactions, resolve disputes, and provide guidance on financial solutions. Strong communication, problem-solving skills, and knowledge of financial regulations are essential for the role.

What are the key skills and qualifications needed to thrive in a financial call center?

To thrive in a Financial Call Center role, you need strong communication skills, a good understanding of financial products or services, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes basic banking or securities certifications is beneficial. Patience, active listening, and problem-solving abilities are critical soft skills that set top performers apart. These skills ensure effective handling of customer inquiries, foster trust, and contribute to the smooth operation of financial services.

What are some typical challenges faced by employees in a financial call center?

Working in a Financial Call Center often involves handling a high volume of calls from customers with a range of financial concerns, from account inquiries to complex problem resolution. Employees may encounter upset or anxious clients and must remain composed while providing clear, accurate information under time pressure. Additionally, navigating frequently changing regulations and financial products can require ongoing learning. However, these challenges are balanced by strong team support, structured training programs, and opportunities to develop specialized expertise that can lead to career advancement within the financial sector.

More about Financial Call Center jobs

What cities are hiring for Financial Call Center jobs?

Cities with the most Financial Call Center job openings:

What states have the most Financial Call Center jobs?

States with the most job openings for Financial Call Center jobs include:

What job categories do people searching Financial Call Center jobs look for?

The top searched job categories for Financial Call Center jobs are:

Financial Call Center jobs near you
Infographic showing various Financial Call Center job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $85,941 per year, or $41.3 per hour.

Call Center Agent

United Health Centers of the San Joaquin Valley

Fresno, CA • On-site

$22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA.

Hours and Work days

This position is required to work Monday - Friday from 8:00 AM-5:00 PM. 

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient interaction. The CCA will efficiently and effectively handle incoming and outgoing telephone calls from patients and physician offices, route calls appropriately, schedule Medical, Dental, CPSP, Behavioral Health, Health Education, Enrollment and Optometry appointments. This position ensures that appropriate information is obtained in order to pre-register patients and schedule appointments. Additionally, this position is responsible for obtaining third party insurance information and demonstrates knowledge of UHC’s scheduling guidelines and procedures.  


Summary of Responsibilities:

  • Providing exceptional customer service to patients  
  • Answer incoming calls on a multi-line phone system
  • Schedules appointments per established guidelines and educates patients on all UHC services
  • Will ensure no patient is turned away. Will use all resources to secure an appointment for patient
  • Reports any potential patient concerns or complaints immediately to supervisor
  • Overall knowledge of the financial programs, registration and insurance verification
  • Registering patients for appointments; obtaining updated insurance and demographic information
  • Educate patients on everything they should bring with them to the appointment
  • Notifies the patient of any co-pays that are due at the appointment
  • Route calls to appropriate department or health center

QUALIFICATION REQUIREMENTS:

Education:

  • High School Graduate or equivalent. Associates Degree preferred.

License/Certification:

  • Possess a valid driver's license. 

Prior Experience:

  • Minimum two (2) years of experience in customer service and/or call center
  • Knowledge in scheduling or call center environment preferred

Skills:

  • Bi-Lingual (English/Spanish) is required.
  • Customer-service oriented
  • Excellent telephone etiquette
  • Excellent listening and Customer Service/Interpersonal skills.
  • Ability to handle sensitive and confidential information
  • Ability to articulate complex information
  • Flexibility and dependability
  • Demonstrated good problem-solving skills; sound judgment
  • Intermediate computer skills
  • Attention to detail and excellent follow-through on work tasks
  • Able to handle multiple tasks simultaneously

The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $22.00 an hour. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

  • Medical, Dental, and Vision insurance with low premium cost
  • Paid time off and paid holidays
  • 401k plan with matching contribution
  • Educational Assistance
  • Employee discounts and more!

Apply