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Financial Call Center Jobs (NOW HIRING)

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... and financial services. Our contact centers are powered by both on-site and remote agents ...

General Call Center | Full-Time

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... and financial services. Our contact centers are powered by both on-site and remote agents ...

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Financial Call Center information

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$30.5K

$85.9K

$118K

How much do financial call center jobs pay per year?

As of Aug 10, 2026, the average yearly pay for financial call center in the United States is $85,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $117,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by employees in a financial call center?

Working in a Financial Call Center often involves handling a high volume of calls from customers with a range of financial concerns, from account inquiries to complex problem resolution. Employees may encounter upset or anxious clients and must remain composed while providing clear, accurate information under time pressure. Additionally, navigating frequently changing regulations and financial products can require ongoing learning. However, these challenges are balanced by strong team support, structured training programs, and opportunities to develop specialized expertise that can lead to career advancement within the financial sector.

What are the key skills and qualifications needed to thrive in a financial call center?

To thrive in a Financial Call Center role, you need strong communication skills, a good understanding of financial products or services, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes basic banking or securities certifications is beneficial. Patience, active listening, and problem-solving abilities are critical soft skills that set top performers apart. These skills ensure effective handling of customer inquiries, foster trust, and contribute to the smooth operation of financial services.

What is a financial call center?

A Financial Call Center job involves assisting customers with financial products and services over the phone. Representatives handle inquiries about bank accounts, loans, credit cards, fraud prevention, and other financial matters. They may also process transactions, resolve disputes, and provide guidance on financial solutions. Strong communication, problem-solving skills, and knowledge of financial regulations are essential for the role.

More about Financial Call Center jobs
What cities are hiring for Financial Call Center jobs? Cities with the most Financial Call Center job openings:
What states have the most Financial Call Center jobs? States with the most job openings for Financial Call Center jobs include:
What job categories do people searching Financial Call Center jobs look for? The top searched job categories for Financial Call Center jobs are:
Financial Call Center jobs near you
Infographic showing various Financial Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $85,941 per year, or $41.3 per hour.

Call Center Representative

FreeStar Financial Credit Union

Mount Clemens, MI • On-site

$18/hr

Other

Retirement, PTO

Re-posted 9 days ago

Job description

Call Center Representative

FreeStar Financial Credit Union is looking for an enthusiastic and dynamic Call Center Representative. If you would love to use your passion for customer service to assist our valued members at a growing credit union, this may be the right job for you!

Salary: $18/Hr

Job Location: Clinton Twp

Days: Monday-Friday, Occasional Saturdays

Hours: Full-time

Benefits:

  • 3 weeks paid time off in the first year
  • 401k with up to a 6% match
  • Tuition Reimbursement
  • Year-end bonuses

Position Purpose:

The primary purpose of the Member Access Specialist is to assist FreeStar Financial Credit Union in fulfilling our mission through the call center to provide superior service and innovative financial solutions to our membership by meeting their dynamic needs via telephone communications.

What You'll Do In This Role:

  • Responsible for assisting credit union members in the call center regarding their banking needs.
  • Provide members a courteous, professional and timely experience through video conferencing software.
  • Answer credit union member's requests relating to the function and servicing of their accounts through the call center, which include but are not limited to balance, activity, stop payments, resolving debit card issues.
  • Provide efficient and accurate customer service in transactions which include, but are not limited to, transfers, issue Cashier Checks, and loan payments.
  • Provide efficient and accurate service in transactions using the ITM which include, but not limited to, check cashing, deposits, withdrawals or transfers.
  • Meet member needs by cross-selling all products and services offered by the credit union. Must achieve the minimum sales standards as established by management.
  • Subject Matter Expert (SME) for the credit union's E-services and remote services.

What You'll Bring To FreeStar Financial:

  • High School Diploma or equivalent.
  • Minimum of one-three years of similar or related experience in the financial industry, or call center customer service.

What You'll Get Working at FreeStar Financial:

  • Partner with a talented team helping to provide financial solutions to our members!
  • Be part of an environment where our service to each other is just as important as our service to our members!
  • A wonderful opportunity to expand skillset and develop professionally!
  • Join a Credit Union culture that makes an impact in the community!
  • Join an organization which appreciates and promotes having balance in your life!
  • A competitive compensation structure which rewards the contributions of our team members!

Apply