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Financial Call Center Jobs in Virginia (NOW HIRING)

Acclaim Technical Services

Call Center Operator

Herndon, VA · On-site

$80K - $104K/yr

We are actively hiring a Call Center Operator with TS/SCI clearance and polygraph to join our Alder ... financial, retirement, family support, continuing education, and time off benefits. Learn more at ...

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Financial Call Center information

See Virginia salary details

$30.2K

$85.2K

$117K

How much do financial call center jobs pay per year?

As of Aug 11, 2026, the average yearly pay for financial call center in Virginia is $85,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by employees in a financial call center?

Working in a Financial Call Center often involves handling a high volume of calls from customers with a range of financial concerns, from account inquiries to complex problem resolution. Employees may encounter upset or anxious clients and must remain composed while providing clear, accurate information under time pressure. Additionally, navigating frequently changing regulations and financial products can require ongoing learning. However, these challenges are balanced by strong team support, structured training programs, and opportunities to develop specialized expertise that can lead to career advancement within the financial sector.

What are the key skills and qualifications needed to thrive in a financial call center?

To thrive in a Financial Call Center role, you need strong communication skills, a good understanding of financial products or services, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes basic banking or securities certifications is beneficial. Patience, active listening, and problem-solving abilities are critical soft skills that set top performers apart. These skills ensure effective handling of customer inquiries, foster trust, and contribute to the smooth operation of financial services.

What is a financial call center?

A Financial Call Center job involves assisting customers with financial products and services over the phone. Representatives handle inquiries about bank accounts, loans, credit cards, fraud prevention, and other financial matters. They may also process transactions, resolve disputes, and provide guidance on financial solutions. Strong communication, problem-solving skills, and knowledge of financial regulations are essential for the role.

What are popular job titles related to Financial Call Center jobs in Virginia? For Financial Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Financial Call Center jobs in Virginia look for? The top searched job categories for Financial Call Center jobs in Virginia are:
Financial Call Center jobs near you
Infographic showing various Financial Call Center job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $85,204 per year, or $41 per hour.

Financial Solutions Specialist (Call Center Sales)

Chartway Federal Credit Union

Virginia Beach, VA • On-site

$14.50 - $18.25/hr

Full-time

Re-posted 13 days ago

Job description

Financial Solutions Specialist report to the Member Solutions Center Manager, and are responsible for providing exceptional service experiences in a fast paced call center environment. Team members are accountable for first call resolution by accurately resolving member inquires through the extension of credit union product and service solutions. All experiences delivered should positively contribute to the channels achievement of sales and service performance objectives. Specialist may interact with members by telephone, email or chat.

Responsible and Accountable for:

Consistently delivering an exceptional member experience as measured by the credit unionResponsibilities include delivering energetic service through multiple media types; telephone, emails and chat.Producing a pro-rata portion of assigned sales goals Demonstrating the ability to optimize member contacts by meeting immediate need and uncovering additional opportunities to serve the memberUtilizing "available" time efficiently, consistently maintaining low "work" and "unavailable" percentages while meeting interaction performance standardsComplying with all member verification processes and transaction processing guidelines to mitigate risk and protect the member and the credit union for fraud or loss. Comply with all record keeping requirements of the Bank Secrecy Act for wire funds transfers of 3,000 or more.Sales and service responsibilities include identifying opportunities to sell credit union products; meeting/exceeding aggressive sales, cross-sell and funding goals; providing prompt, accurate and courteous responses to members; making financial recommendations; processing various complex financial transactions; effectively educating members basic financial literacy components and Chartway's products and services.

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