ZipRecruiter

Log In

1

Financial Call Center Jobs in Virginia (NOW HIRING)

previous page

Showing results 41-60

All JobsFinancial Call Center JobsFinancial Call Center Jobs in Virginia

Financial Call Center information

See Virginia salary details

$30.2K

$85.2K

$117K

How much do financial call center jobs pay per year?

As of Aug 19, 2026, the average yearly pay for financial call center in Virginia is $85,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a financial call center?

A Financial Call Center job involves assisting customers with financial products and services over the phone. Representatives handle inquiries about bank accounts, loans, credit cards, fraud prevention, and other financial matters. They may also process transactions, resolve disputes, and provide guidance on financial solutions. Strong communication, problem-solving skills, and knowledge of financial regulations are essential for the role.

What are the key skills and qualifications needed to thrive in a financial call center?

To thrive in a Financial Call Center role, you need strong communication skills, a good understanding of financial products or services, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes basic banking or securities certifications is beneficial. Patience, active listening, and problem-solving abilities are critical soft skills that set top performers apart. These skills ensure effective handling of customer inquiries, foster trust, and contribute to the smooth operation of financial services.

What are some typical challenges faced by employees in a financial call center?

Working in a Financial Call Center often involves handling a high volume of calls from customers with a range of financial concerns, from account inquiries to complex problem resolution. Employees may encounter upset or anxious clients and must remain composed while providing clear, accurate information under time pressure. Additionally, navigating frequently changing regulations and financial products can require ongoing learning. However, these challenges are balanced by strong team support, structured training programs, and opportunities to develop specialized expertise that can lead to career advancement within the financial sector.

What are popular job titles related to Financial Call Center jobs in Virginia?

For Financial Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Financial Call Center jobs in Virginia look for?

The top searched job categories for Financial Call Center jobs in Virginia are:

Financial Call Center jobs near you
Infographic showing various Financial Call Center job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $85,204 per year, or $41 per hour.

Call Center Representative - Life Insurance & Annuities

DXC Technology

Ashburn, VA • On-site

$16.25 - $20.50/hr

Full-time

Posted 9 days ago

DXC Technology rating

7.0

Company rating: 7.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

152nd of 224 rated it services

Job description

Job Description:

DXC Technology helps global companies and public sector organizations run and modernize their mission-critical systems and operations. Through our expertise across applications, cloud, analytics, security, business process services, and insurance, we help our customers improve performance, reduce complexity, and deliver better experiences.

DXC's Insurance Services business combines technology, industry expertise, and proven best practices to transform and automate complex insurance processes while improving customer and operational outcomes.

About the Role

We are actively hiring Call Center Representatives to join our Annuities team at DXC.

In this role, you will provide high-quality service and support to customers, agents, and broker/dealer representatives regarding annuity products and policies. You will respond to inquiries by phone and email, research and resolve complex questions, process transactions, and navigate multiple systems to provide accurate and timely solutions.

The ideal candidate is customer-focused, detail-oriented, analytical, and comfortable working in a fast-paced environment. Strong listening and communication skills, intellectual curiosity, and a genuine commitment to helping customers are essential to success in this role.

Key Responsibilities

  • Respond to inquiries from customers, agents, and broker/dealer representatives via telephone and email, providing professional and timely support.

  • Research and resolve questions related to fixed and variable annuities, including policy provisions, application and contract discrepancies, processing delays, and status inquiries.

  • Educate Financial Services Representatives on annuity products, processes, market requirements, and contract provisions.

  • Process transactions accurately and efficiently while tracking requests through completion.

  • Build strong customer relationships through effective communication, active listening, empathy, and a solutions-oriented approach.

  • Navigate multiple systems and applications to research information and provide complete, accurate responses.

  • Follow established policies, procedures, and quality standards while maintaining a high level of professionalism.

  • Identify opportunities to improve the customer experience and contribute to team and business objectives.

  • Adapt to changing priorities, processes, and business needs while maintaining service quality and productivity.

Required Qualifications

  • High school diploma or equivalent.

  • 1-2 years of customer service experience.

  • Ability to obtain a FINRA Series 6 license within 90 days of hire, based on the applicable training plan.

  • Strong customer service skills and a demonstrated commitment to delivering an exceptional customer experience.

  • Excellent verbal and written communication skills.

  • Strong listening, analytical, and problem-solving abilities.

  • Effective time management and organizational skills.

  • Ability to multitask and work effectively in a fast-paced, team-oriented environment.

  • Ability to adapt to change and adjust priorities based on business needs.

  • Strong computer and keyboarding skills.

Preferred Qualifications

  • College coursework, professional certification, or relevant technical/trade training.

  • Experience in insurance, annuities, financial services, or a related industry.

  • Previous call center or contact center experience.

  • Familiarity with insurance or financial services products and related administrative processes.

  • Ability to quickly learn and develop knowledge of products, processes, and functions across areas such as administration, claims, underwriting, and marketing.

  • Strong mathematical, analytical, and problem-solving skills.

  • Demonstrated ability to take ownership of customer inquiries and follow through to resolution.

What Success Looks Like

Successful Senior Customer Service Representatives will:

  • Deliver accurate, timely, and empathetic solutions to customer and agent inquiries.

  • Build trust through clear communication and consistent follow-through.

  • Develop strong knowledge of annuity products, policies, and processes.

  • Balance quality, productivity, and customer experience in a high-volume environment.

  • Continuously learn and adapt as products, processes, and customer needs evolve.

Work Schedule

  • Monday-Friday, during business hours between 7:30 AM and 5:30 PM.

  • Flexibility is required regarding work shifts and overtime based on business needs.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.

What DXC Technology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply