ZipRecruiter

Log In

1

Financial Call Center Jobs in Florida (NOW HIRING)

Legacy Service Partners

Call Center Manager

Clermont, FL · On-site

$80K - $85K/hr

As a Call Center Manager, you will be responsible for leading and developing a team of customer ... Secure your financial future - 401(k) with company match * We invest in your future - ongoing ...

LSP Holdco LLC

Call Center Manager

Clermont, FL · On-site

As a Call Center Manager, you will be responsible for leading and developing a team of customer ... Secure your financial future - 401(k) with company match * We invest in your future - ongoing ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... and financial services. Our contact centers are powered by both on-site and remote agents ...

Ithink Financial

Call Center Specialist

Delray Beach, FL · On-site

$1.0K/day

Deliver products and services to meet members' financial needs by cross selling and referring at ... Adhere to Member Identification guidelines for the Call Center to ensure member privacy and ...

next page

Showing results 1-20

All JobsFinancial Call Center JobsFinancial Call Center Jobs in Florida

Financial Call Center information

See Florida salary details

$22.8K

$64.2K

$88.2K

How much do financial call center jobs pay per year?

As of Sep 3, 2026, the average yearly pay for financial call center in Florida is $64,223.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $87,800.00 per year, depending on experience, location, and employer.

What is a financial call center?

A Financial Call Center job involves assisting customers with financial products and services over the phone. Representatives handle inquiries about bank accounts, loans, credit cards, fraud prevention, and other financial matters. They may also process transactions, resolve disputes, and provide guidance on financial solutions. Strong communication, problem-solving skills, and knowledge of financial regulations are essential for the role.

What are the key skills and qualifications needed to thrive in a financial call center?

To thrive in a Financial Call Center role, you need strong communication skills, a good understanding of financial products or services, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes basic banking or securities certifications is beneficial. Patience, active listening, and problem-solving abilities are critical soft skills that set top performers apart. These skills ensure effective handling of customer inquiries, foster trust, and contribute to the smooth operation of financial services.

What are some typical challenges faced by employees in a financial call center?

Working in a Financial Call Center often involves handling a high volume of calls from customers with a range of financial concerns, from account inquiries to complex problem resolution. Employees may encounter upset or anxious clients and must remain composed while providing clear, accurate information under time pressure. Additionally, navigating frequently changing regulations and financial products can require ongoing learning. However, these challenges are balanced by strong team support, structured training programs, and opportunities to develop specialized expertise that can lead to career advancement within the financial sector.

What are popular job titles related to Financial Call Center jobs in Florida?

For Financial Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Financial Call Center jobs in Florida look for?

The top searched job categories for Financial Call Center jobs in Florida are:

What cities in Florida are hiring for Financial Call Center jobs?

Cities in Florida with the most Financial Call Center job openings:

Financial Call Center jobs near you
Infographic showing various Financial Call Center job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $64,223 per year, or $30.9 per hour.

Call Center Financial Representative

Suncoast Credit Union Careers

Tampa, FL

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Handle a high volume of inbound telephone inquiries from members.

  • Process a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accounts.

  • Research and resolve member concerns related to their accounts and services.

Job description

Overview

Compensation: $20.00 hourly 

Position Type: Full Time 

Training Schedule: Monday through Friday 8:00 AM - 5:00 PM

Member Care Center Hours of Operation: Monday through Friday 7:00 AM - 8:00 PM & Saturday 8:00 AM - 1:00 PM various shifts are available within the hours of operation

*Hybrid option available after 3-6 months of satisfactory performance*

The Call Center Financial Representative is a key contributor to the outstanding service provided to Suncoast Credit Union members. This role upholds a high level of member satisfaction by providing prompt, accurate, efficient, and professional service, with the utmost concern for confidentiality, security, and privacy of member data. An ideal candidate is a self-motivated individual who thrives in a fast-paced environment with the ability to adapt quickly and manage multiple tasks.

Responsibilities
  • Handle a high volume of inbound telephone inquiries
  • Process a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accounts
  • Inform members and prospective members about products and services offered by Suncoast Credit Union
  • Demonstrate patience in all customer interactions, maintaining a pleasant tone and manner
  • Determine membership eligibility
  • Research and resolve member concerns
  • Perform account maintenance, data entry, and account corrections
  • Maintain an awareness of calls waiting
  • Implement phone center and member service requirements established by management
  • Attend educational events to increase professional knowledge
  • Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program
  • Complete FACT Act Red Flag training
Qualifications
  • High school diploma or equivalent
  • Bilingual preferred
  • Previous experience with a financial institution, call center, or customer service role preferred
  • Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
  • Accurate, detail-oriented, and organized with task management
  • Ability to analyze and resolve difficult and complex problems 
  • Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
  • Ability to communicate information requiring explanation or interpretation
  • Ability to work independently and in a team-oriented environment
  • Ability to manage fluctuating shifts with early morning or evening hours

Skills 

  • AI & Machine Learning  
  • Customer Service  
  • Data Science 

Benefits

  • Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Employment Type: FULL_TIME

Apply