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Financial Call Center Jobs (NOW HIRING)

Robert Half

Call Center Specialist

Coppell, TX · On-site

$20.90 - $24.20/hr

We are looking for a Call Center Specialist to join a mortgage services team in Texas. This ... and financial services. In this role, you will support customers with mortgage payment-related ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Overall knowledge of the financial programs, registration and insurance verification * Registering ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Overall knowledge of the financial programs, registration and insurance verification * Registering ...

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Financial Call Center information

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$30.5K

$85.9K

$118K

How much do financial call center jobs pay per year?

As of Sep 3, 2026, the average yearly pay for financial call center in the United States is $85,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $117,500.00 per year, depending on experience, location, and employer.

What is a financial call center?

A Financial Call Center job involves assisting customers with financial products and services over the phone. Representatives handle inquiries about bank accounts, loans, credit cards, fraud prevention, and other financial matters. They may also process transactions, resolve disputes, and provide guidance on financial solutions. Strong communication, problem-solving skills, and knowledge of financial regulations are essential for the role.

What are the key skills and qualifications needed to thrive in a financial call center?

To thrive in a Financial Call Center role, you need strong communication skills, a good understanding of financial products or services, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes basic banking or securities certifications is beneficial. Patience, active listening, and problem-solving abilities are critical soft skills that set top performers apart. These skills ensure effective handling of customer inquiries, foster trust, and contribute to the smooth operation of financial services.

What are some typical challenges faced by employees in a financial call center?

Working in a Financial Call Center often involves handling a high volume of calls from customers with a range of financial concerns, from account inquiries to complex problem resolution. Employees may encounter upset or anxious clients and must remain composed while providing clear, accurate information under time pressure. Additionally, navigating frequently changing regulations and financial products can require ongoing learning. However, these challenges are balanced by strong team support, structured training programs, and opportunities to develop specialized expertise that can lead to career advancement within the financial sector.

More about Financial Call Center jobs

What cities are hiring for Financial Call Center jobs?

Cities with the most Financial Call Center job openings:

What states have the most Financial Call Center jobs?

States with the most job openings for Financial Call Center jobs include:

What job categories do people searching Financial Call Center jobs look for?

The top searched job categories for Financial Call Center jobs are:

Financial Call Center jobs near you
Infographic showing various Financial Call Center job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $85,941 per year, or $41.3 per hour.

Call Center Specialist

Robert Half

Coppell, TX • On-site

$20.90 - $24.20/hr

Temporary

This job post has expired today. Applications are no longer accepted.

Job description

We are looking for a Call Center Specialist to join a mortgage services team in Texas. This contract opportunity with the potential for a permanent role is ideal for someone who thrives in a fast-paced call center setting, communicates with professionalism and empathy, and wants to build a long-term career in mortgage and financial services. In this role, you will support customers with mortgage payment-related concerns, maintain accurate records, and contribute to a high-quality service experience in a fully on-site environment.
Responsibilities:
• Manage a steady volume of inbound and outbound calls with customers regarding past-due mortgage accounts and payment arrangements.
• Guide customers through account-related questions with clarity, professionalism, and a service-focused approach.
• Record conversations, account updates, and resolutions thoroughly in internal servicing platforms.
• Apply company procedures and regulatory standards to ensure compliant and consistent customer interactions.
• Take part in training sessions, coaching activities, and performance reviews to strengthen call quality and productivity.
• Work an on-site schedule, including occasional Saturday coverage based on business needs.
• Support loss mitigation and collections efforts by helping borrowers understand available payment options and next steps.• Previous customer service experience in a call center environment is required.
• Ability to work effectively in a metrics-driven setting with monitored performance expectations.
• Strong verbal communication skills and the ability to handle sensitive conversations with professionalism.
• Basic computer proficiency and comfort using customer service or call tracking software.
• Availability to work on site in Coppell, Texas, Monday through Friday, with one half-day Saturday per month.
• Collections experience is helpful, but not required.
• Interest in developing knowledge within the mortgage or financial services industry.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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