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Field Support Engineer Jobs in Virginia (NOW HIRING)

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... and engineering teams. * Draft and maintain knowledge base articles and internal support ... Bachelor's degree in Computer Science or a related technical field, or equivalent practical ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... and engineering teams. * Draft and maintain knowledge base articles and internal support ... Bachelor's degree in Computer Science or a related technical field, or equivalent practical ...

Daon

Product Support Engineer

Fairfax, VA

... and engineering teams. * Draft and maintain knowledge base articles and internal support ... Bachelor's degree in Computer Science or a related technical field, or equivalent practical ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

... Support Engineer will be responsible for the support and administration of a distributed macOS ... Bachelor's degree in Information Systems or related field; in lieu of degree 2-4+ years of ...

Ag

Structure Repair Support Engineer

Herndon, VA · On-site

... Engineering Support department based in Herndon, Virginia. You will be part of a team that ... Liaise with Airbus Field Service community if required to ensure alignment on sensitive topics ...

Airbus

Structure Repair Support Engineer

Herndon, VA · On-site

... Engineering Support department based in Herndon, Virginia. You will be part of a team that ... Liaise with Airbus Field Service community if required to ensure alignment on sensitive topics ...

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... Desktop support or field services experience * Knowledge of hardware deployment and IT operations ...

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... Desktop support or field services experience * Knowledge of hardware deployment and IT operations ...

Apex Systems

Senior Production Support Engineer

Richmond, VA · On-site

$41.50 - $54.25/hr

The Senior Production Support Engineer will serve as a key liaison between Production and ... A degree in computer science or an equivalent field is required. Experience * A minimum of 4 years ...

Techpro Power Group (All)

Field Engineer

Chester, VA · On-site

Whether you are a skilled technician, an engineer, or a member of our office support team, you'll ... Field Engineer 1 is an entry-level electrical engineering position responsible for supporting ...

Sentinel Power Services Inc

Field Engineer

Chester, VA · On-site

Whether you are a skilled technician, an engineer, or a member of our office support team, you'll ... Field Engineer 1 is an entry-level electrical engineering position responsible for supporting ...

TechPro Power Group Inc

Field Engineer

Chester, VA · On-site

Whether you are a skilled technician, an engineer, or a member of our office support team, you'll ... Field Engineer 1 is an entry-level electrical engineering position responsible for supporting ...

Bell Techlogix

Deskside Support Engineer

Richmond, VA · On-site

$24 - $28/hr

Support imaging, update testing, and manage physical and logical hardware inventory within the ... Must have an Associate Degree in a related field or equivalent job experience. * 5+ years of ...

New

AMF Bakery

Customer Support Engineer

Richmond, VA · On-site

... field technicians, quoting service visits and inspections, organizing tools and parts for onsite ... support solving mechanical, electrical and programming troubleshooting * Displays exceptional ...

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All JobsField Support Engineer JobsField Support Engineer Jobs in Virginia

Field Support Engineer information

See Virginia salary details

$10

$28

$51

How much do field support engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for field support engineer in Virginia is $28.87, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $36.20 per hour, depending on experience, location, and employer.

What is a field support engineer?

Field Support Engineers are technical professionals who provide on-site and remote support for hardware, software, or technical systems. They troubleshoot issues, perform installations, conduct maintenance, and ensure that equipment operates efficiently. Field Support Engineers often interact directly with customers to resolve technical problems, train users, and implement solutions. Their role is essential in industries where timely technical support and system uptime are critical. Strong communication skills, technical expertise, and the ability to travel to client sites are key requirements for this job.

What does a field support engineer do?

A field support engineer works directly with customers to answer technical questions about the products or services that a company offers and solve any related issues. As a field support engineer, you most often work in technical or electronics fields or the software industry. For that reason, your specific job duties vary but typically include researching technical issues for a customer, filing reports on technical incidents, and following up on customer questions. The qualifications for this career include a bachelor's degree in electronics, IT, or software. Because you interact with customers both on the phone and in-person, you also need strong communication skills and hands-on experience working with the products in your industry.

What are the key skills and qualifications needed to thrive as a field support engineer, and why are they important?

To thrive as a Field Support Engineer, you need a solid background in electronics, IT, or engineering, often supported by a relevant bachelor's degree or technical certification. Familiarity with diagnostic tools, network systems, and remote troubleshooting platforms is typically required. Strong problem-solving abilities, customer service orientation, and effective communication skills set exceptional candidates apart. These skills ensure timely resolution of technical issues, high customer satisfaction, and reliable system performance in diverse field environments.

What are some common challenges faced by field support engineers, and how can they prepare for them?

Field Support Engineers often encounter challenges such as troubleshooting complex technical issues on-site, adapting to diverse customer environments, and managing time effectively when handling multiple service requests. Being well-prepared with up-to-date technical knowledge, strong problem-solving skills, and excellent communication abilities can help overcome these challenges. Additionally, maintaining flexibility and a customer-focused attitude ensures successful resolutions and positive client relationships.

What is the difference between Field Support Engineer vs Network Support Technician?

AspectField Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentOn-site client locations, data centers, officesData centers, server rooms, client sites
Industry UsageIT, telecommunications, manufacturingIT, telecommunications, service providers
Job FocusHardware, software troubleshooting, system setupNetwork configuration, troubleshooting, maintenance

Both roles require similar certifications and often work in similar environments within the IT industry. However, a Field Support Engineer typically handles a broader range of hardware and software issues on-site, while a Network Support Technician specializes in network systems and connectivity. Understanding these differences helps in choosing the right career path or job search focus.

How much do field support engineers make?

Field support engineers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and the complexity of the technical environment they support.
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Field Support Engineer jobs near you
Infographic showing various Field Support Engineer job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $60,058 per year, or $28.9 per hour.

Product Support Engineer

Fairfax, VA • On-site

Daon Inc
Software Development • 51 - 200 employees
Learn more about Daon Incexternal

Full-time

Re-posted 5 days ago

Job description

About Daon
Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading enterprises to deliver secure, seamless identity experiences across financial services, telecommunications, healthcare, travel, and critical infrastructure.
Our TrustX platform enables organizations to orchestrate secure, scalable, cross-channel identity workflows - supporting identity verification, biometric authentication, and lifecycle management across complex environments. More than two billion identities worldwide have been safeguarded by Daon technology. Recognized as a leading provider by Gartner®, KuppingerCole, and Frost & Sullivan®, Daon is shaping the future of identity security.
This is a hybrid work schedule of 3 days on-site and 2 days remote. Preference is given to local candidates who can meet this requirement, this is not a fully remote role.
Bilingual (English and Spanish) is highly desired and preferred.
Role Responsibilities
  • Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction.
  • Triage and document new support incidents; test key applications against our SDKs to replicate and diagnose issues.
  • Consult with and escalate complex cases to software development and engineering teams.
  • Draft and maintain knowledge base articles and internal support documentation.
  • Gather regular support metrics and produce status reports to support operational workflows.
  • Assist in maintaining internal business tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses.
  • Participate in on-call weekend rotation for critical global support.
  • Develop deep product knowledge to serve as a subject matter expert for customer inquiries.
  • Provide management with ongoing feedback on the effectiveness of customer service and internal operations processes.

Education & Experience
  • Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.
  • 1-3 years of experience in technical support, product support, or a similar customer-facing role preferred.
  • Excellent written and verbal communication skills in English required with Spanish fluency highly desired and preferred.
  • Experience with ticketing systems, live chat support channels, and basic workflow tools.
  • Hands-on experience troubleshooting and supporting software products.
  • Familiarity with support operations and metric reporting.
  • Strong cross-functional collaboration skills.

Success Factors
The ideal candidate brings strong technical expertise in at least one domain, paired with clear and empathetic communication, sound problem-solving skills, and a genuine commitment to customer outcomes. You are organized, accountable, and comfortable working at pace in a dynamic environment. You take initiative in building product knowledge and are a reliable, engaged team member.
Technical Skills - Proficiency required in at least 2 of the of the following 4 areas:
(1) Programming & Scripting
  • 1+ years of experience writing Python scripts and applications.
  • Ability to read, understand, and debug code in at least one of: Objective-C/Swift, Java/Kotlin, or JavaScript.
  • Strong scripting skills in PowerShell and Bash.

(2) Mobile Development & Support
  • Experience with Mobile SDK integration, testing, or development.
  • Familiarity with mobile app development languages including Swift/Objective-C and Java/Kotlin.
  • Ability to support mobile application development, testing, and troubleshooting.

(3) Web Technologies & APIs
  • Solid understanding of RESTful APIs, including the ability to construct and execute REST web service calls for testing.
  • Knowledge of TLS/SSL, security certificates, and web server technologies such as Apache Tomcat.

(4) Database & System Administration
  • Basic SQL knowledge and scripting across Oracle, MSSQL, and MySQL.
  • Proficiency in Linux environments (non-GUI), particularly Red Hat Enterprise Linux or variants.
  • Experience with Java-based infrastructure, including JVM troubleshooting and interpreting Java error messages.
  • Proficiency in AWS services: EC2, RDS, VPC, S3, and Route53.

Join the brightest minds from around the globe as we build the future of digital identity!
Daon is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.

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