Field Service Coordinator Jobs in Appleton, WI (NOW HIRING)

The Field Service Technician - Mechanical position will perform mechanical field service work in a computer-based environment, assisting and troubleshooting with engineers, while working as a team, to test, install, start-up and demonstrate BW Converting envelope converting equipment - including die-cutting/blanking units, gumming and moistening stations, folding and seam-forming sections, and window-patching units - along with training customers on the operation and mechanical maintenance of this equipment. Field service technicians plan and perform a wide range of duties to install, demonstrate and instruct customer's employees in the operation of company produced envelope converting machinery at the customer's plant.

ESSENTIAL FUNCTIONS:

• Work from assembly drawings, wiring diagrams, machine manuals, technical procedures and specifications to assist with or install new envelope converting machines - including blank feed sections, die-cutting/creasing stations, gumming and tacking units, folding and seam-forming sections, and window-patching units - and upgrade as required; responsible for installations of various sections and complete envelope lines and adjustments as necessary to ensure proper operation.
• Set up and operate envelope converting equipment to produce customer's product (window, remittance, catalog and specialty envelopes); instruct operators in set-up and operating procedures; provide technical and practical answers to customer's questions or problems.
• Perform routine and/or emergency breakdown mechanical service on company envelope converting equipment; determine root cause of trouble; prepare report of findings and solutions to problem.
• Assist installation coordinator with pre/post installation meetings and audits at customer facility and assessing manpower needs.
• Report quality issues and take corrective action to prevent reoccurrence.
• Act as liaison between customer and company; maintain positive relationships with customers.
• Prepare and submit reports as required.
• Provide leadership, coaching and mentoring to less experienced personnel.
• Work in a team of field service team members, contractors and/or customer personnel through the project stages.
• Create and sustain a safety environment that promotes a safety mindset, embraces training and adherence to safety policies and procedures, and encourages awareness and correction of safety hazards.
• Ensure that work areas and equipment are maintained in clean and orderly condition and all safety regulations are observed; report and correct any unsafe work practices or conditions immediately.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE:

• An Associate degree in Mechanical Technology, Electro-Mechanical Technology or a related field is required.
• B.S. degree in Mechanical or Electrical Engineering or Electrical Technology is preferred.
• 18 years old at the time of hire to operate equipment

KNOWLEDGE, SKILLS, ABILITIES:

• A strong mechanical skill set - including gear trains, cam and linkage systems, die/knife maintenance and sharpening, bearing and alignment work, and pneumatic systems - is required to complete a variety of work in this position.
• Knowledge of basic web handling and industrial experience, with focus in envelope converting - die-cutting/blanking, gumming/tacking, seam forming, flap folding, window patching, and count/stack/bundle systems - is a plus.
• Experience as an envelope machine adjuster, mechanic, or operator on die-cutting, folding, gumming, or seam-forming equipment is highly valued.
• Working knowledge of Giddings & Lewis, Rockwell, and Siemens PLC-controlled envelope lines is a plus, along with a background in machine process control and mechanical timing/registration on servo-driven equipment such as W+D (Winkler+Dunnebier)-style die-cutters, folder-gluers and seam formers.
• Ability to travel at least 50% of the time.

COMPETENCES

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and collaborating with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.

LEADERSHIP RESPONSIBILITY

This position does not directly supervise other associates.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Bend, squat, climb, grasp, reach, lift or otherwise move about frequently and for extended periods of time
• Lift, move or otherwise transfer up to 50 lbs. frequently, or more occasionally
• Walk, stand or otherwise move about continuously
• Exposure to typical machine shop physical hazards which may require respiratory protection
• Typically sits, grasps items and performs keyboarding for occasional operation of a computer
• May travel by air or car frequently