Outside Service Representative – Full Time
Location: Elkhart, IN
Schedule: Monday – Friday | Daytime Schedule
Compensation: Based on experience
About Us
SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we’ve built our reputation on reliability, integrity, and a commitment to helping our customers get the job done right.
Our success is driven by more than just products — it’s powered by our people, our relationships, and our dedication to providing unmatched service every day.
Our Core Values
At SouthernCarlson, our values guide how we serve customers, support our teammates, and grow our business.
Provide Fanatical Service
We take ownership of every challenge and go above and beyond to exceed expectations.
Act With Urgency
We respond quickly and decisively—because our customers’ time matters.
Earn & Maintain Trust
Trust is earned through consistency, accountability, and doing what’s right.
Continuously Improve
We never stop learning, growing, and improving how we work.
Job Description
We're looking for a customer-focused Outside Service Representative who enjoys working independently, solving mechanical problems, and building strong customer relationships. In this role, you'll travel to customer locations to install, troubleshoot, repair, and maintain industrial equipment while providing exceptional service and identifying opportunities to support our customers' operations.
What You'll Do
- Travel to customer locations in Indiana, Michigan and Ohio to diagnose, troubleshoot, repair, and maintain industrial equipment
- Install, inspect, and service electrical, mechanical, pneumatic, and gas-powered equipment
- Demonstrate proper equipment operation and provide maintenance training to customers
- Manage customer service calls and coordinate outside service scheduling
- Complete work orders, parts requests, timesheets, and other service documentation accurately and on time
- Communicate with sales representatives to ensure customer satisfaction and resolve service concerns
- Identify opportunities to improve customer productivity or equipment performance and recommend appropriate solutions
- Process customer orders as needed
- Build strong customer relationships by delivering responsive, professional service
- Follow all company safety policies and procedures
What We're Looking For
Experience repairing industrial equipment, pneumatic tools, or electric power tools required
Strong mechanical aptitude and troubleshooting skills
Excellent customer service and communication skills
Ability to work independently and manage priorities effectively
Strong organizational skills and attention to detail
Basic computer skills
Construction or industrial supply industry experience preferred
Valid U.S. driver's license with a satisfactory driving record
Ability to regularly lift up to 50 lbs. and occasionally up to 100 lbs.
High school diploma or GED required
Why You'll Love Working With Us
Consistent Hours – Monday–Friday daytime schedule
Positive Culture – Respectful, collaborative, and team-oriented environment
Career Growth – We promote from within and invest in employee development
Competitive Benefits, including:
- Health, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
Our Values – OUR PROMISE MEANS MORE™
Respect – We treat everyone with kindness and fairness.
Integrity – We do what's right, always.
Teamwork – We support one another and succeed together.
Family Feel – A nationwide company with a local, community-driven culture.
Ready to put your mechanical skills to work while helping customers succeed? Apply today and build your career with SouthernCarlson!
All offers are contingent upon successful completion of a background check and drug screening.
SouthernCarlson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.