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Fcr Jobs (NOW HIRING)

OmniTRAX

Track Foreman - FCR

Atlanta, GA · On-site

POSITION SUMMARY The Track Foreman installs, repairs and maintains railroad track on specified territory of railroad. Oversees and supervises daily work activities for track construction and ...

omnitrax

Track Foreman - FCR

Atlanta, GA

POSITION SUMMARY The Track Foreman installs, repairs and maintains railroad track on specified territory of railroad. Oversees and supervises daily work activities for track construction and ...

omnitrax

Track Foreman - FCR

Atlanta, GA

POSITION SUMMARY The Track Foreman installs, repairs and maintains railroad track on specified territory of railroad. Oversees and supervises daily work activities for track construction and ...

ShyftOff

Operations Manager

Tampa, FL · On-site

AHT, ASA, FCR, CSAT, NPS, occupancy, schedule adherence, shrinkage, forecast accuracy, and SLA compliance. What success looks like in the first 3 months: * Staffing accuracy and agent pool health ...

ShyftOff

Operations Manager

Tampa, FL

AHT, ASA, FCR, CSAT, NPS, occupancy, schedule adherence, shrinkage, forecast accuracy, and SLA compliance. What success looks like in the first 3 months: * Staffing accuracy and agent pool health ...

ShyftOff

Operations Manager

Tampa, FL · On-site

AHT, ASA, FCR, CSAT, NPS, occupancy, schedule adherence, shrinkage, forecast accuracy, and SLA compliance. What success looks like in the first 3 months: * Staffing accuracy and agent pool health ...

FAVARH

SVP, Chief Audit Executive

Boston, MA

Lead Voya's enterprise-wide Internal Audit and FCR functions , delivering coordinated, risk-based assurance across financial, operational, and regulatory domains * Oversee the design, execution, and ...

FAVARH

SVP, Chief Audit Executive

Atlanta, GA

Lead Voya's enterprise-wide Internal Audit and FCR functions , delivering coordinated, risk-based assurance across financial, operational, and regulatory domains * Oversee the design, execution, and ...

Trouw Nutrition

Realizar visitas a granja con agenda tecnica: revision de lotes, muestreos, desempeno productivo (FCR, crecimiento, sobrevivencia), calidad de agua y bioseguridad . * Recomendar programas ...

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How much do fcr jobs pay per hour?

As of May 29, 2026, the average hourly pay for fcr in the United States is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an FCR (First Call Resolution) specialist, and why are they important?

To thrive as a First Call Resolution (FCR) specialist, you need strong problem-solving abilities, in-depth product or service knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is essential. Excellent communication, active listening, and patience are vital soft skills for addressing customer concerns efficiently. These capabilities ensure customer satisfaction and loyalty by resolving issues promptly and effectively on the first contact.

How does an FCR (First Call Resolution) Specialist typically collaborate with other departments to resolve customer issues efficiently?

FCR Specialists often work closely with departments such as technical support, billing, and product teams to address customer concerns quickly and effectively. When a customer presents a complex issue, the FCR Specialist may coordinate with these teams to gather information or escalate cases as needed, ensuring a smooth and timely resolution. This collaboration requires strong communication skills and a proactive approach to problem-solving, as well as a thorough understanding of internal processes. Being effective in this role often means building strong working relationships and staying updated on the latest product or policy changes.

What are FCRs?

FCR stands for 'First Call Resolution,' which is a key performance metric used primarily in customer service and call centers. It refers to the ability to resolve a customer's issue, question, or request during their first contact with a representative, without the need for follow-ups. Achieving high FCR rates is important as it leads to increased customer satisfaction, reduced operational costs, and improved efficiency. FCR can also refer to a job title, such as a First Contact Resolution Specialist, whose primary responsibility is to address and resolve customer concerns promptly and effectively.

What is the difference between Fcr vs Customer Service Representative?

AspectFcrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, technical support, or client service settingsCall centers, retail, or office environments
Employer & Industry UsageTelecommunications, IT, or service industriesRetail, telecom, banking, and service sectors
Common Search & Comparison IntentUnderstanding role differences, responsibilities, and skillsCustomer interaction, problem-solving, and communication skills

Fcr and Customer Service Representative roles often overlap in customer support environments. Fcr typically focuses on technical or specialized support, requiring specific certifications, while Customer Service Representatives handle general customer inquiries. Both roles are vital in service industries, but Fcr positions often demand more technical knowledge and certifications.

More about FCR jobs
What cities are hiring for Fcr jobs? Cities with the most Fcr job openings:
What states have the most Fcr jobs? States with the most job openings for Fcr jobs include:
What job categories do people searching Fcr jobs look for? The top searched job categories for Fcr jobs are:
FCR jobs near you
Infographic showing various Fcr job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $49,027 per year, or $23.6 per hour.
Track Foreman - FCR

Track Foreman - FCR

OmniTRAX

Atlanta, GA • On-site

Full-time

Posted 14 days ago

Job description

POSITION SUMMARY
The Track Foreman installs, repairs and maintains railroad track on specified territory of railroad. Oversees and supervises daily work activities for track construction and maintenance crew in compliance with Federal Railroad Association (FRA) and company procedures and policies. Ensures safe completion of work activities to meet customer expectations and company objectives.
The Track Foreman demonstrates and adheres to the company values of: safety, honesty, ownership, respect and teamwork to ensure successful partnerships with customers and employees that result in OmniTRAX's continued success.
ESSENTIAL RESPONSIBILITIES
  • Ensure compliance with all railroad rules and regulations for safety, operation and the Federal Railroad Association (FRA)
  • Promote and support the safety program and safety goals for all Maintenance of Way groups on the railroad
  • Identify or locate track defect, develop repair plan; identify materials, tools, equipment and personnel resources; ensure successful repairs made and documented
  • Oversee and supervise daily work of crews and comply with the FRA 213 and 214 track safety standards
  • Supervise the operations of hand-tools and powered tools to perform construction and maintenance tasks with railroad tracks
  • Work with other employees to re-rail trains using necessary equipment
  • Drive company vehicles; operate Backhoe, Grapple Truck, Boom Truck, Regulator and Tamper
  • Conduct job activity briefings with the crew; ensure subordinates are familiar with the duties
  • Perform CDL work to meet qualifications of the FMCSA Code of Federal Regulations (CFR) Subpart B: Qualification and Disqualification of Drivers and other regulations as applicable, including but not limited to, Part §391.11

OTHER DUTIES
  • Work safely to prevent on the job accidents and injuries
  • Wear required protective equipment such as: hard hats, hearing protection, safety-toe boots or safety glasses
  • Maintain DOT qualifications
  • Work hours may include a nonstandard workweek, overtime and various shift work
  • Perform other duties and projects as assigned

SUPERVISORY RESPONSIBILITIES
  • Guide and direct subordinates, instilling pride, personal development, team production and promotion of the organization's products and services
  • Assist in interviewing, hiring, discipline, and training processes for new employees
  • Ensure responsibilities of all subordinates are defined and understood
  • Set the example, create and lead the culture of mutual respect, cooperation and attention to detail for employees to deliver profitable execution on business goals

REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES
  • 18 years of age or older
  • 1-2 years of track maintenance experience
  • Operate hand tools, including: wrenches, sockets, screwdrivers, measuring tapes etc.
  • Operate power tools and hydraulic equipment, including: portable grinders, rail saws, spike pullers, track wrench machines, power drills, track jack
  • Apply common sense understanding to carry out detailed written or oral instructions
  • Read and follow safety manuals, operating and maintenance instructions, test materials, drawings, schematics, and procedure manuals, gauges and dials on precision measuring tools
  • Basic shop math concepts to calculate figures and amounts such as: area, circumference, length, distance, and volume
  • Write legibly to complete routine reports, and complete required testing
  • Pass written examinations on the safe operations of trains and maintenance of way standards
  • Familiar with Roadway Workers' Protection (RWP)
  • Basic computer skills, including Microsoft Office; learn and use track inspection data management software
  • Effectively communicate with all level of employees and business associates in a clear, concise and professional manner
  • Demonstrate problem solving and troubleshooting skills resulting in effective resolution
  • Professional integrity and accountability
  • Work in fast-paced, collaborative environment

REQUIRED CERTIFICATIONS AND LICENSES
  • Valid State Driver's License - CDL (or attain one within 90 days); pass medical certification and Drivers Qualification File, pass DOT Drug & Alcohol testing

PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES
  • Previous experience in Rail Transportation, Supply Chain Logistics, Manufacturing and/or Oil & Gas industries
  • High School Diploma/GED
  • Experience with ENSCO or other Track Inspection data management software(s)

PREFERRED CERTIFICATIONS AND LICENSES
  • Qualify in Track Inspection as required by FRA
  • Roadway Worker Protection Qualified

WORK ENVIRONMENT
  • Exposure to hot, cold, wet, humid, or windy conditions caused by the weather: snow, rain, heat, and sub-freezing temps

TRAVEL
  • Daily travel as needed during scheduled work hours

PHYSICAL REQUIREMENTS
Strength
Occ
Freq
Cons
Weight/ Force
Side
Height From
Height To
Lifting - "136-pound Plate"
X
18.9 lb
Two Hands
0 in
40 in
Lifting - Lining Bar
X
26 lb
Two Hands
0 in
40 in
Lifting - Claw Bar
X
30.7 lb
Two Hands
0 in
60 in
Lifting - Impact Wrench
X
31 lb
Two Hands
0 in
40 in
Lifting - Portable Derail
X
44.3 lb
Two Hands
0 in
40 in
Lifting - Track Jack
X
48.5 lb
Two Hands
0 in
40 in
Lifting - Compromise Bar (136/115)
X
53.8 lb
Two Hands
0 in
40 in
Lifting - 136-pound Angle Bar
X
56.1 lb
Two Hands
0 in
40 in
Lifting - 136-pound Angle Bar
X
58.8 lb
Two Hands
0 in
40 in
Lifting - Tools, Parts and Equipment
X
65 lb
Two Hands
0 in
60 in
Strength
Occ
Freq
Cons
Weight/ Force
Side
Height
Rotation
Grip Pattern
Hand
Spread
Pushing - Manual Track Wrench
X
106 lb
Two Hands
35 in
Neutral
Cylinder
Pushing - Spike Puller/Claw Bar
X
118.8 lb
Two Hands
Waist
Pronated
Hook
Pushing - Ergo Bow Switch
X
133.7 lb
Two Hands
35 in
Neutral
Cylinder
Pulling - Hydraulic Spike Driver
X
60.5 lb
Two Hands
26 in
Pronated
Cylinder
13 in
Pulling - Hydraulic Spike Puller
X
63.9 lb
Two Hands
34 in
Pronated
Cylinder
10 in
Pulling - Ergo Bow Switch
X
75.1 lb
Two Hands
35 in
Neutral
Cylinder
Pulling - High Stand Switch
X
87 lb
Two Hands
36 in
Pronated
Cylinder
Pulling - Rail Turner 39-foot Rail (90 lb)
X
88.3 lb
Two Hands
Waist
Neutral
Cylinder
Pulling - 10-Foot Tie with Tie Tongs
X
119.1 lb
Two Hands
30 in
Neutral
Hook
Pulling - Drag 10-Foot Tie with Tie Tongs
X
174.7 lb
Two Hands
25 in
Neutral
Hook
Upper Body
Occ
Freq
Cons
Description
Reaching - Below Knee
X
Extending hand(s) and arm(s) below the level of the knee.
Reaching - Over Shoulder
X
Extending hand(s) and arm(s) above shoulder level.
Reaching - Knee to Shoulder
X
Extending hand(s) and arm(s) between knee and shoulder level.
Handling - Both
X
Seizing, holding, grasping, turning, or otherwise working with hands.
Fingering - Fine Motor Manipulation
X
Picking, pinching, or otherwise working primarily with fingers.
Cervical Flexion/Extension
X
Flexing and/or extending at the cervical spine.
Rotation - Cervical
X
Rotating at the cervical spine.
Rotation - Thoracic & Lumbar
X
Rotating at the thoracic and lumbar spine.
Lower Body
Occ
Freq
Cons
Description
Sitting
X
Remaining in a seated position.
Standing
X
Remaining on one's feet in an upright position without moving about.
Walking
X
Moving about on foot. Walk on uneven surfaces.
Climbing
X
Ascending or descending between two points.
Balancing
X
Maintaining body equilibrium to prevent falling.
Stooping
X
Bending body forward by bending spine at the waist.
Kneeling - Two Knees
X
Bending legs at knees to come to rest on one or both knees.
Crouching/Squatting
X
Bending body downward and forward by bending legs and spine.
*Occ = Occasional; defined as 1-33% of a usual and customary workday.
*Freq = Frequent; defined as 34-66% of a usual and customary workday.
*Cons = Constant; defined as 67-100% of a usual and customary workday.
** Not all tasks required at each location. Position and physical demand is representative, but individualized assessment may be necessary.

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