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Express Service Writer Jobs (NOW HIRING)

Gold Rush Subaru

Express Service Advisor

Auburn, CA · On-site

$18 - $20/hr

Write repair orders for express maintenance services * Recommend manufacturer-required maintenance services * Communicate service timelines and updates clearly * Coordinate workflow with technicians ...

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Express Service Writer information

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$11

$24

$42

How much do express service writer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for express service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What is an express service writer?

Express Service Writers are automotive professionals who act as the main point of contact between customers and service technicians at quick-service or express automotive centers. They greet customers, understand their vehicle concerns, recommend necessary maintenance or repairs, and document service requests. Express Service Writers also provide estimates, answer questions, and ensure that the service process is efficient and satisfactory for the customer. Their role is crucial for maintaining clear communication and delivering a positive customer experience.

How does an express service writer typically collaborate with technicians and other dealership staff throughout the workday?

As an Express Service Writer, you'll serve as the main point of communication between customers, technicians, and parts staff. You’ll greet customers, understand their service needs, and relay information to the technicians to ensure accurate and efficient repairs. Throughout the day, you’ll track vehicle progress, update customers, and collaborate with parts personnel to confirm availability or order parts as needed. This role requires strong organizational and interpersonal skills, as you’ll often juggle multiple tasks and coordinate with various team members to maintain a smooth workflow and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an express service writer, and why are they important?

To thrive as an Express Service Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and basic automotive diagnostic tools is often required. Excellent communication, organizational abilities, and problem-solving skills help build trust with customers and coordinate effectively with service technicians. These skills ensure efficient service operations, customer satisfaction, and smooth workflow in a fast-paced automotive environment.

What is the difference between Express Service Writer vs Service Advisor?

AspectExpress Service WriterService Advisor
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; often some automotive knowledge
Work EnvironmentFast-paced, quick-service automotive settingsFull-service dealerships or repair shops
Job FocusQuick service intake, basic repairs, customer communicationComprehensive vehicle diagnostics, detailed customer consultations

While both roles involve customer communication and vehicle intake, Express Service Writers focus on quick, efficient service transactions, whereas Service Advisors handle more detailed diagnostics and comprehensive service planning. The roles often overlap in customer interaction but differ in scope and complexity.

How does an express service writer get paid?

An express service writer typically earns a combination of base salary and commissions or bonuses based on sales or service performance. Compensation structures often include incentives for upselling services and maintaining customer satisfaction, with pay varying by dealership or service center. Some positions also offer benefits such as health insurance and paid time off.
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Express Service Writer jobs near you
Infographic showing various Express Service Writer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.

Automotive Subaru Express Service Technician

Van Bortel Subaru of Rochester

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.
Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.
The Subaru Express Technician performs basic maintenance and light repairs on customer vehicles. Primary goals are safe, efficient performance of all maintenance and repair tasks as defined in dealership processes and policies. Are you looking to begin your career as an Automotive Technician? Van Bortel Subaru offers you a step-by-step path towards reaching your goals! We invest in our employees by offering paid training and certifications. Our path to success offers you clearly defined pay raises as you gain experience and certifications. This is the perfect opportunity to grow within a professional environment with all the support and training you need to be successful!
All inquiries should be directed to the hiring manager, Stephen Mueller.
Benefits
  • Medical, Dental and Vision Insurance
  • 401(k) plan + match
  • Paid time off
  • Short/Long Term Disability
  • Mentorship Program
  • Growth Opportunities
  • Paid Training
  • Life Insurance
  • Legal Services available
  • Employee vehicle purchase plans
  • Health and Wellness
  • Discounts on products and services

Job duties include but are not limited to:
  • Perform automotive preventive maintenance such as changing oil, replacing/repairing tires, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
  • Evaluate customers' vehicle needs, working quickly and efficiently with the Subaru Express Service Writer
  • Demonstrate excellent guest service, which includes providing clear communication and feedback about guest vehicle's condition using the Subaru Express Service inspection form
  • Train with mid and senior level automotive technicians to learn additional automotive services
  • Promote teamwork to deliver on guest expectations
  • Contribute to a fun team atmosphere
  • Master products, services, and company knowledge through Subaru Star-U training programs
  • We will train you to do alignments, brake services, and scheduled maintenance services
  • Maintaining a clean and safe working environment

Position Requirements
  • Must have a valid driver license and be able to pass a drug test
  • Mechanical aptitude and knowledge of how automobiles work
  • Ability to multi-task and prioritize workload
  • Ability to work efficiently with Express team

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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