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Express Service Writer Jobs (NOW HIRING)

Chapman Honda

Express Service Advisor

Tucson, AZ

As an Express Service Advisor, you will make vehicle service recommendations, educating customers ... Write repair orders for customers, including cost and time estimates, with full transparency.

Chapman Honda

Express Service Advisor

Tucson, AZ · On-site

As an Express Service Advisor, you will make vehicle service recommendations, educating customers ... Write repair orders for customers, including cost and time estimates, with full transparency.

Oakes Kia

Express Service Advisor

Kansas City, MO · On-site

$42K - $54K/yr

Express Service Advisor Location: Oakes Kia - North Kansas City, MO Schedule: Full-Time | Monday ... Write repair orders for routine maintenance services like oil changes and tire rotations

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How much do express service writer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for express service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Express Service Writer, and why are they important?

To thrive as an Express Service Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and basic automotive diagnostic tools is often required. Excellent communication, organizational abilities, and problem-solving skills help build trust with customers and coordinate effectively with service technicians. These skills ensure efficient service operations, customer satisfaction, and smooth workflow in a fast-paced automotive environment.

How does an Express Service Writer typically collaborate with technicians and other dealership staff throughout the workday?

As an Express Service Writer, you'll serve as the main point of communication between customers, technicians, and parts staff. You’ll greet customers, understand their service needs, and relay information to the technicians to ensure accurate and efficient repairs. Throughout the day, you’ll track vehicle progress, update customers, and collaborate with parts personnel to confirm availability or order parts as needed. This role requires strong organizational and interpersonal skills, as you’ll often juggle multiple tasks and coordinate with various team members to maintain a smooth workflow and high customer satisfaction.

What are Express Service Writers?

Express Service Writers are automotive professionals who act as the main point of contact between customers and service technicians at quick-service or express automotive centers. They greet customers, understand their vehicle concerns, recommend necessary maintenance or repairs, and document service requests. Express Service Writers also provide estimates, answer questions, and ensure that the service process is efficient and satisfactory for the customer. Their role is crucial for maintaining clear communication and delivering a positive customer experience.

What is the difference between Express Service Writer vs Service Advisor?

AspectExpress Service WriterService Advisor
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; often some automotive knowledge
Work EnvironmentFast-paced, quick-service automotive settingsFull-service dealerships or repair shops
Job FocusQuick service intake, basic repairs, customer communicationComprehensive vehicle diagnostics, detailed customer consultations

While both roles involve customer communication and vehicle intake, Express Service Writers focus on quick, efficient service transactions, whereas Service Advisors handle more detailed diagnostics and comprehensive service planning. The roles often overlap in customer interaction but differ in scope and complexity.

More about Express Service Writer jobs
What job categories do people searching Express Service Writer jobs look for? The top searched job categories for Express Service Writer jobs are:
Express Service Writer jobs near you
Infographic showing various Express Service Writer job openings in the United States as of May 2026, with employment types broken down into 3% Internship, 1% As Needed, 54% Full Time, 20% Part Time, 14% Temporary, and 8% Contract. Highlights an 51% Physical, 2% Hybrid, and 47% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.

Express Service Advisor

Lithia & Driveway

North Brunswick, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Dealership:L0701 DCH Brunswick ToyotaDCH Brunswick ToyotaNow Hiring: Express Service Advisor

If you're a "people person" who loves cars, join the team at DCH Brunswick Toyota!

The ideal candidate will have asuccessfultrack recordin retail orbusiness-to-businesssalesand the ambition and drive to achieve targeted results whileprovidingabest-in-classcustomer experience.We areinterested inhighperformers only.If you areambitiousandresults-oriented,take your careerto the next level witha betterwork-lifebalanceandearning potential!

Who are we looking for?

Bilingual Preferred

  • Previous Service Advisor/Service Writer experience, preferred
  • Polished and professional with strong focus on customer satisfaction
  • Strong communication skills-both verbal and written
  • Ability to communicate technical terms to non-technical audience.
  • CDK experience, a plus!
  • Ability to create a truly memorable experience for our customers
  • Ability to work well in a team environment.
  • Outstanding attention to detail
  • Valid Driver's License with acceptable driving record

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The estimated annual earning range for this position is ($,60 000 to $90,000) which includes commissions on (Commissions -Ex: "Individual Sales and/or Individual Gross Profit", "Department Net") and/or bonus opportunities such as (Bonuses -Ex: "Parts Gross Achievement, Manufacturer Approvability").

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a short-term and/or long-term incentives as part of total compensation, as well as a variety of other benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).

Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

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