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Express Service Writer Jobs (NOW HIRING)

Hodges Subaru

Express Service Writer

Ferndale, MI · On-site

As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings ...

Hodges Subaru

Express Service Writer

Ferndale, MI · On-site

As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings ...

Hodges Subaru

Express Service Writer

Ferndale, MI · On-site

As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings ...

Reynolds' Subaru

Express Service Writer

Lyme, CT

We are currently seeking motivated individuals to become Express Service Writers at Reynolds' Subaru. Previous experience is not required. We will train you to be a success and help you grow a career ...

Reynolds' Subaru

Express Service Writer

Lyme, CT · On-site

We are currently seeking motivated individuals to become Express Service Writers at Reynolds' Subaru. Previous experience is not required. We will train you to be a success and help you grow a career ...

Reynolds' Subaru

Express Service Writer

CT · On-site

We are currently seeking motivated individuals to become Express Service Writers at Reynolds' Subaru. Previous experience is not required. We will train you to be a success and help you grow a career ...

Reynolds' Subaru

Express Service Writer

Old Lyme, CT · On-site

We are currently seeking motivated individuals to become Express Service Writers at Reynolds' Subaru. Previous experience is not required. We will train you to be a success and help you grow a career ...

Bachman Auto Group

Service Express Writer

Louisville, KY · On-site

$18 - $20/hr

Express Service Writer Description Our Express Service Team works together to expediently handle our customers basic service needs and keep the main shop writers and technicians focused on heavier ...

Underriner Honda

Express Service Writer

Billings, MT

Position Summary The Express Service Writer serves as the primary point of contact for customers visiting the dealership for quick maintenance and light repair services. This role is responsible for ...

New

Underriner Honda

Express Service Writer

Billings, MT

Position Summary The Express Service Writer serves as the primary point of contact for customers visiting the dealership for quick maintenance and light repair services. This role is responsible for ...

New

Underriner Honda

Express Service Writer

Billings, MT

Position Summary The Express Service Writer serves as the primary point of contact for customers visiting the dealership for quick maintenance and light repair services. This role is responsible for ...

New

MSX International

Express Service Lane

Tampa, FL · On-site

Installation of the Basic and/or Advanced Express Service program as outlined in the MSX Express ... Excellent verbal and written communication skills * Minimum 7 - 10 years of Aftermarket Experience ...

MSX International

Express Service Lane

Tampa, FL · On-site

The Express Service Consultant will be responsible for the professional delivery and installation ... Excellent verbal and written communication skills * Minimum 7 - 10 years of Aftermarket Experience ...

MSX International

Express Service Lane

Seattle, WA · On-site

$65K - $80K/yr

The Express Service Consultant will be responsible for the professional delivery and installation ... Excellent verbal and written communication skills * Minimum 7 - 10 years of Aftermarket Experience ...

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Express Service Writer information

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$11

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$42

How much do express service writer jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for express service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between Express Service Writer vs Service Advisor?

AspectExpress Service WriterService Advisor
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; often some automotive knowledge
Work EnvironmentFast-paced, quick-service automotive settingsFull-service dealerships or repair shops
Job FocusQuick service intake, basic repairs, customer communicationComprehensive vehicle diagnostics, detailed customer consultations

While both roles involve customer communication and vehicle intake, Express Service Writers focus on quick, efficient service transactions, whereas Service Advisors handle more detailed diagnostics and comprehensive service planning. The roles often overlap in customer interaction but differ in scope and complexity.

How does an Express Service Writer typically collaborate with technicians and other dealership staff throughout the workday?

As an Express Service Writer, you'll serve as the main point of communication between customers, technicians, and parts staff. You’ll greet customers, understand their service needs, and relay information to the technicians to ensure accurate and efficient repairs. Throughout the day, you’ll track vehicle progress, update customers, and collaborate with parts personnel to confirm availability or order parts as needed. This role requires strong organizational and interpersonal skills, as you’ll often juggle multiple tasks and coordinate with various team members to maintain a smooth workflow and high customer satisfaction.

What are Express Service Writers?

Express Service Writers are automotive professionals who act as the main point of contact between customers and service technicians at quick-service or express automotive centers. They greet customers, understand their vehicle concerns, recommend necessary maintenance or repairs, and document service requests. Express Service Writers also provide estimates, answer questions, and ensure that the service process is efficient and satisfactory for the customer. Their role is crucial for maintaining clear communication and delivering a positive customer experience.

What are the key skills and qualifications needed to thrive as an Express Service Writer, and why are they important?

To thrive as an Express Service Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and basic automotive diagnostic tools is often required. Excellent communication, organizational abilities, and problem-solving skills help build trust with customers and coordinate effectively with service technicians. These skills ensure efficient service operations, customer satisfaction, and smooth workflow in a fast-paced automotive environment.

What does an express service writer do?

An express service writer is responsible for quickly and accurately documenting customer vehicle concerns, creating repair orders, and communicating with technicians. They often work in fast-paced service environments, using dealership or shop management software, and may need certification or training in automotive service procedures. Their role helps ensure efficient customer service and timely vehicle repairs.

How much does a Harley Davidson service writer make?

A Harley Davidson service writer typically earns between $30,000 and $50,000 annually, depending on experience, location, and dealership size. Compensation may also include commissions or bonuses based on service sales and customer satisfaction. Strong communication skills and technical knowledge of motorcycle repairs are beneficial for this role.

Do dealership service writers get commission?

Dealership service writers typically do not receive direct commissions; instead, they often earn a base salary plus bonuses based on overall shop performance or customer satisfaction. Their primary role is to facilitate communication between customers and technicians, and their compensation structure varies by dealership. Some dealerships may offer incentives related to upselling or service sales, but commissions are less common for service writers than for sales staff.

What is the hardest job at a car dealership?

The hardest job at a car dealership often is the service writer or service advisor, as they handle complex customer interactions, manage repair orders, and coordinate between technicians and customers under time pressure. This role requires strong communication skills, technical knowledge, and the ability to handle stressful situations regularly.
More about Express Service Writer jobs
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Express Service Writer jobs near you
Infographic showing various Express Service Writer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 21% Part Time, and 10% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.

Express Service Writer

Hodges Subaru

Ferndale, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings, technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process, our Express Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
At Hodges Subaru, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hodges Subaru is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
  • Medical, Dental, and Vision
  • 401K plan
  • Paid holiday time off and vacation
  • Paid training
  • Discount for employee vehicle purchase
  • Family owned and operated
  • 1st Subaru store in the State of Michigan
  • Long term job security

Responsibilities
  • Responsible for writing service repair orders and minor estimates
  • Provide outstanding customer service
  • Maintain a professional positive attitude at all times
  • Ensure current knowledge on latest vehicle data and service issues as well as warranty procedures as required by the manufacturer and Dealership, including all training as assigned by management, web based, IDL, and off site as necessary
  • Handle all customers in friendly professional manner
  • Use proper techniques to find out customers' concerns, diagnose problem and make recommendations for maintenance and service needs
  • Have understanding of and comply with Motor Vehicle Service and Repair Act requirements
  • Greet customers promptly and courteously
  • Answer phones as quickly as possible. If necessary obtain customers name and phone number to call back after their request has been researched. Call them back ASAP
  • Write repair orders, checking for additional service needs using vehicle history, visual inspection of vehicle
  • Prepares complete and accurate estimate of cost for labor and parts
  • Establishes follow-up time
  • Monitors the progress of each vehicle throughout the day, completely updating customers frequently
  • Verifies that final invoice reconciles with work performed on the repair order
  • Explains all completed work and charges to customers

Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check & drug screen

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