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Express Service Writer Jobs (NOW HIRING)

Chevrolet

Express Service Writer

Naperville, IL · On-site

$45K - $55K/yr

Express Service Writer Do you thrive in a fast-paced environment and enjoy being on the move? Chevrolet of Naperville is looking for an Express Service Writer to join our team. This role operates ...

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Hodges Subaru

Express Service Writer

Ferndale, MI

Express Service Writer As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed ...

Hodges Subaru

Express Service Writer

Ferndale, MI · On-site

As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings ...

Hodges Subaru

Express Service Writer

Ferndale, MI · On-site

As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings ...

Hodges Subaru

Express Service Writer

Ferndale, MI

As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings ...

Hodges Subaru

Express Service Writer

Ferndale, MI · On-site

As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings ...

BACHMAN AUTO GROUP

Service Express Writer

Louisville, KY · On-site

$18 - $20/hr

Express Service Writer Description Our Express Service Team works together to expediently handle our customers basic service needs and keep the main shop writers and technicians focused on heavier ...

Bachman Auto Group

Service Express Writer

Louisville, KY · On-site

$18 - $20/hr

Express Service Writer Description Our Express Service Team works together to expediently handle our customers basic service needs and keep the main shop writers and technicians focused on heavier ...

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How much do express service writer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for express service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Express Service Writer, and why are they important?

To thrive as an Express Service Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and basic automotive diagnostic tools is often required. Excellent communication, organizational abilities, and problem-solving skills help build trust with customers and coordinate effectively with service technicians. These skills ensure efficient service operations, customer satisfaction, and smooth workflow in a fast-paced automotive environment.

How does an Express Service Writer typically collaborate with technicians and other dealership staff throughout the workday?

As an Express Service Writer, you'll serve as the main point of communication between customers, technicians, and parts staff. You’ll greet customers, understand their service needs, and relay information to the technicians to ensure accurate and efficient repairs. Throughout the day, you’ll track vehicle progress, update customers, and collaborate with parts personnel to confirm availability or order parts as needed. This role requires strong organizational and interpersonal skills, as you’ll often juggle multiple tasks and coordinate with various team members to maintain a smooth workflow and high customer satisfaction.

What are Express Service Writers?

Express Service Writers are automotive professionals who act as the main point of contact between customers and service technicians at quick-service or express automotive centers. They greet customers, understand their vehicle concerns, recommend necessary maintenance or repairs, and document service requests. Express Service Writers also provide estimates, answer questions, and ensure that the service process is efficient and satisfactory for the customer. Their role is crucial for maintaining clear communication and delivering a positive customer experience.

What is the difference between Express Service Writer vs Service Advisor?

AspectExpress Service WriterService Advisor
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; often some automotive knowledge
Work EnvironmentFast-paced, quick-service automotive settingsFull-service dealerships or repair shops
Job FocusQuick service intake, basic repairs, customer communicationComprehensive vehicle diagnostics, detailed customer consultations

While both roles involve customer communication and vehicle intake, Express Service Writers focus on quick, efficient service transactions, whereas Service Advisors handle more detailed diagnostics and comprehensive service planning. The roles often overlap in customer interaction but differ in scope and complexity.

More about Express Service Writer jobs
What job categories do people searching Express Service Writer jobs look for? The top searched job categories for Express Service Writer jobs are:
Express Service Writer jobs near you
Infographic showing various Express Service Writer job openings in the United States as of May 2026, with employment types broken down into 3% Internship, 1% As Needed, 54% Full Time, 20% Part Time, 14% Temporary, and 8% Contract. Highlights an 51% Physical, 2% Hybrid, and 47% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.
Express Service Writer

Express Service Writer

Chevrolet

Naperville, IL • On-site

$45K - $55K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Chevrolet rating

6.2

Company rating: 6.2 out of 10

Based on 314 frontline employees who took The Breakroom Quiz

41st of 44 rated automakers

Job description

Express Service Writer

Do you thrive in a fast-paced environment and enjoy being on the move? Chevrolet of Naperville is looking for an Express Service Writer to join our team. This role operates much like a pit lane at a NASCAR or Formula One race; fast-paced, highly organized, and focused on delivering exceptional results. We're looking for someone who can think quickly, make sound decisions under pressure, stay in constant motion, and communicate professionally with our guests. Instead of tire smoke, you'll leave a lasting impression through outstanding customer service and a welcoming smile!

This full-time role work four weekdays and Saturday's from 7:45AM-5:15PM! With one weekday off (Tuesday's/Flexible) and Sunday's off.

We Offer…

  • $45,000.00-55,000.00 Annually
  • Paid Vacation after 90 days
  • Eligible for up to 5 weeks of Paid Vacation
  • Paid Holidays
  • 5-day work week
  • Paid Training
  • Uncapped earning potential
  • Growth opportunities
  • Excellent Health, Dental, & Vision Insurance
  • 401K
  • Positive & motivating work environment

You Will…

  • Greet customers promptly and professionally in the express service lane
  • Write and manage repair orders for routine maintenance services
  • Communicate recommended maintenance and vehicle needs clearly to customers
  • Maintain strong service lane flow and minimize customer wait times
  • Coordinate with technicians and parts department to ensure efficient repairs
  • Provide accurate estimates and explain maintenance recommendations
  • Monitor vehicle status updates and proactively communicate with customers
  • Promote dealership maintenance programs, tire promotions, and specials
  • Assist with appointment scheduling and follow-up communication when needed
  • Maintain high CSI (Customer Satisfaction Index) performance standards

You Have…

    • Previous automotive service advisor or customer service experience preferred
    • Strong communication and organizational skills
    • Ability to work in a fast-paced, high-volume environment
    • Basic automotive maintenance knowledge recommended (training available)
    • Reynolds & Reynolds software experience preferred
    • Positive attitude, team-oriented mindset, and professional appearance

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