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Express Service Writer Jobs (NOW HIRING)

Gold Rush Subaru

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Express Service Advisor

Auburn, CA · On-site

$18 - $20/hr

Write repair orders for express maintenance services * Recommend manufacturer-required maintenance services * Communicate service timelines and updates clearly * Coordinate workflow with technicians ...

Evergreen Subaru

Express Service Advisor

Auburn, ME · On-site

This person is responsible for writing repair orders and recommending services identified by our Express Service Technicians, but ultimately they are responsible for providing exceptional customer ...

Lithia

Express Service Advisor

North Brunswick, NJ · On-site

Express Service Advisor If you're a "people person" who loves cars, join the team at DCH Brunswick ... Previous Service Advisor/Service Writer experience, preferred * Polished and professional with ...

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Express Service Writer information

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$11

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$42

How much do express service writer jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for express service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between Express Service Writer vs Service Advisor?

AspectExpress Service WriterService Advisor
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; often some automotive knowledge
Work EnvironmentFast-paced, quick-service automotive settingsFull-service dealerships or repair shops
Job FocusQuick service intake, basic repairs, customer communicationComprehensive vehicle diagnostics, detailed customer consultations

While both roles involve customer communication and vehicle intake, Express Service Writers focus on quick, efficient service transactions, whereas Service Advisors handle more detailed diagnostics and comprehensive service planning. The roles often overlap in customer interaction but differ in scope and complexity.

How does an Express Service Writer typically collaborate with technicians and other dealership staff throughout the workday?

As an Express Service Writer, you'll serve as the main point of communication between customers, technicians, and parts staff. You’ll greet customers, understand their service needs, and relay information to the technicians to ensure accurate and efficient repairs. Throughout the day, you’ll track vehicle progress, update customers, and collaborate with parts personnel to confirm availability or order parts as needed. This role requires strong organizational and interpersonal skills, as you’ll often juggle multiple tasks and coordinate with various team members to maintain a smooth workflow and high customer satisfaction.

What are Express Service Writers?

Express Service Writers are automotive professionals who act as the main point of contact between customers and service technicians at quick-service or express automotive centers. They greet customers, understand their vehicle concerns, recommend necessary maintenance or repairs, and document service requests. Express Service Writers also provide estimates, answer questions, and ensure that the service process is efficient and satisfactory for the customer. Their role is crucial for maintaining clear communication and delivering a positive customer experience.

What are the key skills and qualifications needed to thrive as an Express Service Writer, and why are they important?

To thrive as an Express Service Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and basic automotive diagnostic tools is often required. Excellent communication, organizational abilities, and problem-solving skills help build trust with customers and coordinate effectively with service technicians. These skills ensure efficient service operations, customer satisfaction, and smooth workflow in a fast-paced automotive environment.

What does an express service writer do?

An express service writer is responsible for quickly and accurately documenting customer vehicle concerns, creating repair orders, and communicating with technicians. They often work in fast-paced service environments, using dealership or shop management software, and may need certification or training in automotive service procedures. Their role helps ensure efficient customer service and timely vehicle repairs.

How much does a Harley Davidson service writer make?

A Harley Davidson service writer typically earns between $30,000 and $50,000 annually, depending on experience, location, and dealership size. Compensation may also include commissions or bonuses based on service sales and customer satisfaction. Strong communication skills and technical knowledge of motorcycle repairs are beneficial for this role.

Do dealership service writers get commission?

Dealership service writers typically do not receive direct commissions; instead, they often earn a base salary plus bonuses based on overall shop performance or customer satisfaction. Their primary role is to facilitate communication between customers and technicians, and their compensation structure varies by dealership. Some dealerships may offer incentives related to upselling or service sales, but commissions are less common for service writers than for sales staff.

What is the hardest job at a car dealership?

The hardest job at a car dealership often is the service writer or service advisor, as they handle complex customer interactions, manage repair orders, and coordinate between technicians and customers under time pressure. This role requires strong communication skills, technical knowledge, and the ability to handle stressful situations regularly.
More about Express Service Writer jobs
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Express Service Writer jobs near you
Infographic showing various Express Service Writer job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $50,519 per year, or $24.3 per hour.
Express Service Plus Specialist

Express Service Plus Specialist

MSX International

Atlanta, GA • On-site

Full-time

Posted 16 days ago

MSX International rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

198th of 442 rated business services

Job description

Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.
  • Dealership staff training as outlined in the MSX Express Service program documentation
  • Dealership In Person follow-up support
  • Timely and comprehensive completion of Contact Reporting
  • Implement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)
  • OEM National and Regional personnel contact- Consistent OEM Communication with Dealer Milestones
  • Timely completion and submission of field detail reports including communication log
  • Weekly Expense reports submission
  • Ability to leverage relationships to identify and sell the business case for change
  • Analyzing data from dealer financials and operational assessments to establish improvement action plans
  • Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level
  • Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
  • Demonstrated proficiency with PC applications in a Windows environment.
  • Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results
  • Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.

Qualifications
  • Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel
  • Ability to leverage relationships to identify and sell the business case for change
  • Analyzing data from dealer financials and operational assessments to establish improvement action plans
  • Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
  • Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
  • Demonstrated proficiency with PC applications in a Windows environment
  • Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
  • Ability to influence the sales personnel and technicians in the training processes and monitoring the results
  • Highly motivated
  • Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision
  • Excellent verbal and written communication skills
  • Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, "Fast Oil Change") and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)
  • OEM dealer contact experience is a plus
  • Bachelor's degree is preferred

Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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