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Express Service Writer Jobs (NOW HIRING)

Evergreen Subaru

Express Service Advisor

Auburn, ME · On-site

This person is responsible for writing repair orders and recommending services identified by our Express Service Technicians, but ultimately they are responsible for providing exceptional customer ...

Evergreen Subaru

Express Service Advisor

Auburn, ME · On-site

This person is responsible for writing repair orders and recommending services identified by our Express Service Technicians, but ultimately they are responsible for providing exceptional customer ...

Evergreen Subaru

Express Service Advisor

Auburn, ME · On-site

This person is responsible for writing repair orders and recommending services identified by our Express Service Technicians, but ultimately they are responsible for providing exceptional customer ...

Lithia

Express Service Advisor

North Brunswick, NJ · On-site

Express Service Advisor If you're a "people person" who loves cars, join the team at DCH Brunswick ... Previous Service Advisor/Service Writer experience, preferred * Polished and professional with ...

Lithia

Express Service Advisor

North Brunswick, NJ · On-site

Express Service Advisor If you're a "people person" who loves cars, join the team at DCH Brunswick ... Previous Service Advisor/Service Writer experience, preferred * Polished and professional with ...

Chapman Honda

Express Service Advisor

Tucson, AZ · On-site

As an Express Service Advisor, you will make vehicle service recommendations, educating customers ... Write repair orders for customers, including cost and time estimates, with full transparency.

Chapman Honda

Express Service Advisor

Tucson, AZ

As an Express Service Advisor, you will make vehicle service recommendations, educating customers ... Write repair orders for customers, including cost and time estimates, with full transparency.

Chapman Honda

Express Service Advisor

Tucson, AZ · On-site

As an Express Service Advisor, you will make vehicle service recommendations, educating customers ... Write repair orders for customers, including cost and time estimates, with full transparency.

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How much do express service writer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for express service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Express Service Writer, and why are they important?

To thrive as an Express Service Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and basic automotive diagnostic tools is often required. Excellent communication, organizational abilities, and problem-solving skills help build trust with customers and coordinate effectively with service technicians. These skills ensure efficient service operations, customer satisfaction, and smooth workflow in a fast-paced automotive environment.

How does an Express Service Writer typically collaborate with technicians and other dealership staff throughout the workday?

As an Express Service Writer, you'll serve as the main point of communication between customers, technicians, and parts staff. You’ll greet customers, understand their service needs, and relay information to the technicians to ensure accurate and efficient repairs. Throughout the day, you’ll track vehicle progress, update customers, and collaborate with parts personnel to confirm availability or order parts as needed. This role requires strong organizational and interpersonal skills, as you’ll often juggle multiple tasks and coordinate with various team members to maintain a smooth workflow and high customer satisfaction.

What are Express Service Writers?

Express Service Writers are automotive professionals who act as the main point of contact between customers and service technicians at quick-service or express automotive centers. They greet customers, understand their vehicle concerns, recommend necessary maintenance or repairs, and document service requests. Express Service Writers also provide estimates, answer questions, and ensure that the service process is efficient and satisfactory for the customer. Their role is crucial for maintaining clear communication and delivering a positive customer experience.

What is the difference between Express Service Writer vs Service Advisor?

AspectExpress Service WriterService Advisor
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; often some automotive knowledge
Work EnvironmentFast-paced, quick-service automotive settingsFull-service dealerships or repair shops
Job FocusQuick service intake, basic repairs, customer communicationComprehensive vehicle diagnostics, detailed customer consultations

While both roles involve customer communication and vehicle intake, Express Service Writers focus on quick, efficient service transactions, whereas Service Advisors handle more detailed diagnostics and comprehensive service planning. The roles often overlap in customer interaction but differ in scope and complexity.

More about Express Service Writer jobs
What job categories do people searching Express Service Writer jobs look for? The top searched job categories for Express Service Writer jobs are:
Express Service Writer jobs near you
Infographic showing various Express Service Writer job openings in the United States as of May 2026, with employment types broken down into 3% Internship, 1% As Needed, 54% Full Time, 20% Part Time, 14% Temporary, and 8% Contract. Highlights an 51% Physical, 2% Hybrid, and 47% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.
Express Service Advisor

Express Service Advisor

Evergreen Subaru

Auburn, ME • On-site

Other

Retirement, PTO

Posted 22 days ago

Job description

Salary:

Do you like staying busy and working in a high paced environment? Do you enjoy face-to-face interactions with people? We'd love to meet you! Evergreen Subaru is now seeking a knowledgeable, self-motivated professional to join our growing service department.


The Express Service Advisor at Evergreen Subaru works in our busy Express Service Department to check in our walk-in customers for maintenance services such as oil changes, tire rotations, State inspections, etc. This person is responsible for writing repair orders and recommending services identified by our Express Service Technicians, but ultimately they are responsible for providing exceptional customer service to our walk-in customers from check in to check out.


The Express Service Advisor works closely with the Service Manager and other Service Advisors to enhance customer satisfaction, long-term customer loyalty, and referrals. Prior experience is welcome but not required, as well as a demonstrated ability to translate automotive repair into understandable terms. We have a philosophy of honest and open communications - both with customers and staff. Simply put, we seek to deliver a truly exceptional automotive purchase and ownership experience.


Requirements
1) A valid, clean driver's license is required

2) Ability to use a computer is required

3) Saturday and Sunday availability is expected

4) Previous (in person) customer service experience is preferred


This full-time position comes with full benefits including insurance, paid time off, birthdays off, and a 401(k) plan.


Evergreen Subaru is an innovative, customer-service driven automotive retailer in Auburn, Maine. We provide a supportive and friendly atmosphere. We are an equal opportunity employer, and we encourage women and people from different backgrounds to apply. We are looking to hire inwardly motivated, driven individuals to help us grow our business and share in our cherished culture of community, integrity, customer satisfaction, and quality.