ZipRecruiter

Log In

1

Express Lane Service Advisor Jobs (NOW HIRING)

Scott Clark Honda

Express Lane Technician

Knoxville, TN · On-site

$13.25 - $18.25/hr

Express Lane Technician At Gary Yeomans Ford, we strive to make every guest a guest for life. Happy ... Technicians inspect vehicles for needed services and advise the service advisors for recommended ...

Sutton Ford

Quick Lane Service Advisor

Matteson, IL · On-site

Quick Lane Service Advisor at Sutton Ford Position Summary Sutton Ford is seeking a motivated and customer-focused Quick Lane Service Advisor to join our growing service team. This is an excellent ...

next page

Showing results 1-20

People also search for

All JobsExpress Lane Service Advisor Jobs

Express Lane Service Advisor information

See salary details

$12

$25

$45

How much do express lane service advisor jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for express lane service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Express Lane Service Advisor vs Service Advisor?

AspectExpress Lane Service AdvisorService Advisor
CredentialsHigh school diploma, basic automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, customer service skills, sometimes certifications
Work EnvironmentFast-paced, quick service lanes, limited technical workFull-service dealership or repair shop, broader responsibilities
Employer & IndustryAuto service centers, quick-lube shopsDealerships, repair shops
Search & Comparison IntentQuick service, fast lane, basic customer serviceComprehensive service, customer relations, technical knowledge

In summary, an Express Lane Service Advisor focuses on quick, efficient customer interactions in fast-paced environments, handling basic services. A Service Advisor typically has broader responsibilities, including detailed vehicle diagnostics and comprehensive customer service in full-service settings.

How does an Express Lane Service Advisor typically collaborate with technicians and other dealership staff to ensure efficient service delivery?

As an Express Lane Service Advisor, you will work closely with technicians to relay customer concerns, prioritize repairs, and ensure that each vehicle receives prompt, accurate service. Communication is key, as you’ll coordinate with parts departments to verify availability and keep customers informed about their vehicle’s progress. Building strong relationships with your team helps streamline workflow and maintain high customer satisfaction, especially during peak hours. This collaborative environment fosters continuous learning and can open pathways to more advanced service management roles within the dealership.

What is an Express Lane Service Advisor?

An Express Lane Service Advisor is a professional who works at automotive service centers, specializing in managing and coordinating quick maintenance services such as oil changes, tire rotations, and fluid checks. They greet customers, assess their vehicle’s needs, provide service recommendations, and ensure efficient workflow in the express maintenance area. The advisor also communicates with technicians, updates customers on service status, and ensures customer satisfaction with a focus on speed and quality. Their role is essential for providing a streamlined, hassle-free service experience for customers needing routine vehicle maintenance.

What are the key skills and qualifications needed to thrive as an Express Lane Service Advisor, and why are they important?

To thrive as an Express Lane Service Advisor, you need strong automotive knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), service scheduling software, and basic vehicle diagnostic tools is essential. Excellent communication, attention to detail, and the ability to multitask efficiently are standout soft skills in this role. These abilities ensure smooth service operations, high customer satisfaction, and efficient workflow in a fast-paced environment.
More about Express Lane Service Advisor jobs
What cities are hiring for Express Lane Service Advisor jobs? Cities with the most Express Lane Service Advisor job openings:
What states have the most Express Lane Service Advisor jobs? States with the most job openings for Express Lane Service Advisor jobs include:
What job categories do people searching Express Lane Service Advisor jobs look for? The top searched job categories for Express Lane Service Advisor jobs are:
Express Lane Service Advisor jobs near you
Infographic showing various Express Lane Service Advisor job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.
Dealership Express Lane Service Advisor

Dealership Express Lane Service Advisor

Sanderson Ford

Glendale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Sanderson Ford is looking for a driven, customer-focused Express Lane Service Advisor to serve as the face of our quick service department. In this role, you'll be the primary contact for customers from the moment they pull in, guiding them through the service process with clear communication, accurate documentation, and a commitment to getting them back on the road with confidence. Sanderson Ford is a consistent President's Award winner and Ford's most decorated dealership for customer satisfaction — if you share that standard, we want to talk.

What We Offer

  • Competitive pay

  • Health, dental, and vision insurance

  • Life insurance and disability coverage

  • 401(k) retirement plan

  • Paid vacation and paid holidays

  • PTO and sick leave

  • New and used vehicle purchase discounts

  • Service and parts discounts

  • Uniforms provided

  • Flexible scheduling

  • Contact us for full details

What You'll Do

  • Make a strong first impression by greeting every customer promptly and professionally

  • Collect customer and vehicle information accurately at the point of arrival

  • Listen carefully and document vehicle concerns as described by the customer

  • Recommend appropriate maintenance based on mileage, vehicle age, and service history

  • Build transparent repair estimates and clearly walk customers through expected costs

  • Set realistic timelines and maintain consistent communication throughout the service visit

  • Track vehicle progress across the service lane and proactively update customers

  • Verify that completed invoices align with repair orders before presenting to the customer

  • Address any questions or concerns about repairs, services, or charges with clarity and professionalism

What We're Looking For

  • Prior customer service experience required; Ford or dealership background a plus

  • Solid automotive knowledge and the ability to think through problems under pressure

  • Track record of delivering exceptional, consistent service

  • Energetic, upbeat, and professional in all customer interactions

  • Comfortable learning new software and dealership management systems

  • Committed to building a long-term career with a growing organization

  • Able to lift up to 50 lbs and remain active throughout a full shift

  • Performs well in a high-volume, fast-paced environment

  • High school diploma or equivalent

  • Must be able to pass background and drug screenings

Sanderson Ford is an Equal Opportunity Employer committed to diversity and inclusion. We prohibit discrimination based on race, color, religion, sex, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law.

Apply