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Express Lane Service Advisor Jobs (NOW HIRING)

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Express Lane Service Advisor

Kokomo, IN

The Express Lane Service Advisor is one of the most important people in the Service Department. The Express Lane Service Advisors set the tone for the service customer to have a good experience. By ...

Button CJDR

Express Lane Service Advisor

Kokomo, IN

The Express Lane Service Advisor is one of the most important people in the Service Department. The Express Lane Service Advisors set the tone for the service customer to have a good experience. By ...

Button CJDR

Express Lane Service Advisor

Kokomo, IN · On-site

The Express Lane Service Advisor is one of the most important people in the Service Department. The Express Lane Service Advisors set the tone for the service customer to have a good experience. By ...

Button CJDR

Express Lane Service Advisor

Kokomo, IN · On-site

The Express Lane Service Advisor is one of the most important people in the Service Department. The Express Lane Service Advisors set the tone for the service customer to have a good experience. By ...

Button CJDR

Express Lane Service Advisor

Kokomo, IN · On-site

The Express Lane Service Advisor is one of the most important people in the Service Department. The Express Lane Service Advisors set the tone for the service customer to have a good experience. By ...

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Express Lane Service Advisor information

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$45

How much do express lane service advisor jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for express lane service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Express Lane Service Advisor vs Service Advisor?

AspectExpress Lane Service AdvisorService Advisor
CredentialsHigh school diploma, basic automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, customer service skills, sometimes certifications
Work EnvironmentFast-paced, quick service lanes, limited technical workFull-service dealership or repair shop, broader responsibilities
Employer & IndustryAuto service centers, quick-lube shopsDealerships, repair shops
Search & Comparison IntentQuick service, fast lane, basic customer serviceComprehensive service, customer relations, technical knowledge

In summary, an Express Lane Service Advisor focuses on quick, efficient customer interactions in fast-paced environments, handling basic services. A Service Advisor typically has broader responsibilities, including detailed vehicle diagnostics and comprehensive customer service in full-service settings.

How does an Express Lane Service Advisor typically collaborate with technicians and other dealership staff to ensure efficient service delivery?

As an Express Lane Service Advisor, you will work closely with technicians to relay customer concerns, prioritize repairs, and ensure that each vehicle receives prompt, accurate service. Communication is key, as you’ll coordinate with parts departments to verify availability and keep customers informed about their vehicle’s progress. Building strong relationships with your team helps streamline workflow and maintain high customer satisfaction, especially during peak hours. This collaborative environment fosters continuous learning and can open pathways to more advanced service management roles within the dealership.

What is an Express Lane Service Advisor?

An Express Lane Service Advisor is a professional who works at automotive service centers, specializing in managing and coordinating quick maintenance services such as oil changes, tire rotations, and fluid checks. They greet customers, assess their vehicle’s needs, provide service recommendations, and ensure efficient workflow in the express maintenance area. The advisor also communicates with technicians, updates customers on service status, and ensures customer satisfaction with a focus on speed and quality. Their role is essential for providing a streamlined, hassle-free service experience for customers needing routine vehicle maintenance.

What are the key skills and qualifications needed to thrive as an Express Lane Service Advisor, and why are they important?

To thrive as an Express Lane Service Advisor, you need strong automotive knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), service scheduling software, and basic vehicle diagnostic tools is essential. Excellent communication, attention to detail, and the ability to multitask efficiently are standout soft skills in this role. These abilities ensure smooth service operations, high customer satisfaction, and efficient workflow in a fast-paced environment.
More about Express Lane Service Advisor jobs
What cities are hiring for Express Lane Service Advisor jobs? Cities with the most Express Lane Service Advisor job openings:
What states have the most Express Lane Service Advisor jobs? States with the most job openings for Express Lane Service Advisor jobs include:
What job categories do people searching Express Lane Service Advisor jobs look for? The top searched job categories for Express Lane Service Advisor jobs are:
Express Lane Service Advisor jobs near you
Infographic showing various Express Lane Service Advisor job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Express Lane Service Advisor

Button CJDR

Kokomo, IN

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Express Lane Advisor

Chariot Automotive Group, is looking to add a motivated Express Lane Service Advisor to their dynamic team! The Express Lane Service Advisor is one of the most important people in the Service Department. The Express Lane Service Advisors set the tone for the service customer to have a good experience. By greeting them promptly, courteously and with an understanding and caring attitude. The Express Lane Service Advisors are responsible for scheduling oil change work in the express lane service department and for selling additional needed express products to customers.

At Chariot Automotive we believe that employees are the key to our continued success. We’ve built a legacy with our Value Statements and our employees have helped us become a familiar face in the community, be it from helping out at community events or providing the sales and service that our customers have come to love and respect. We know that none of this is possible without an amazing team of employees working within all facets of the dealership, and we treat our employees as family.

The Chariot Automotive Group family of dealerships offer a fun working environment, great pay and benefits, as well as the opportunity to grow and advance your career.

Job Responsibilities:

  • Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
  • Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
  • Schedule and route service daily to maintain maximum shop efficiency, quality and customer satisfaction.
  • Constantly maintain the daily route sheet, updating status of all vehicles. Keeping it legible and easy to find status of any vehicle. 
  • Maintain awareness of all jobs in progress, status of repairs, delays and availability of parts, etc. 
  • Help maintain the information needed for referrals to main shop repairs and warranty repairs.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus, as well as the Warranty Forever specifications.
  • Obtain customer's signature on repair order; Provide customer with a copy.
  • Follow up progress of each repair order frequently, regarding any changes in the estimate or time promised.
  • Handle telephone inquiries regarding work in process and appointments promptly and courteously.
  • Deliver vehicle to customer answer any questions.
  • Maintain a positive and caring attitude towards customers, associates and all dealership personnel.

Requirements:

  • High School Diploma (G.E.D. accepted)
  • Ability to read and comprehend instructions and information.
  • Some experience in a dealership position is helpful.
  • Excellent oral and written communication skills.
  • General Knowledge of vehicle mechanical operation
  • Sales experience preferred.
  • The willingness and ability to work in harmony with others.
  • Present himself or herself in a professional manner, in both appearance and actions.

Dealership Benefits:

  • Competitive wages
  • Paid training program
  • Health, Dental, Vision, and additional benefits available
  • 401k with company match
  • Paid time off after 90 days
  • Employee Purchase Program
  • Employee Service and Parts Discount Program
  • Professional working environment
  • Opportunities for career advancement

Apply today to join the Chariot Automotive Group Team!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

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