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Express Lane Service Advisor Jobs in Ohio (NOW HIRING)

Wagner Subaru

Express Service Advisor

Fairborn, OH

The Express Service Advisor is responsible for managing the customer experience in the Express Service lane. The position requires excellent communication skills with customers AND service ...

Wagner Subaru

Express Service Advisor

Fairborn, OH

The Express Service Advisor is responsible for managing the customer experience in the Express Service lane. The position requires excellent communication skills with customers AND service ...

Wagner Subaru

Express Service Advisor

Fairborn, OH · On-site

The Express Service Advisor is responsible for managing the customer experience in the Express Service lane. The position requires excellent communication skills with customers AND service ...

Byers Imports

Express Lane Technician

Columbus, OH

$13.50 - $18.50/hr

Entry Level Express Lane Technician At Byers Automotive, we strive to make every customer a ... Our promise is to keep delivering the same award winning service and value that our community has ...

Byers Imports

Express Lane Technician

Columbus, OH · On-site

$13.50 - $18.50/hr

Entry Level Express Lane Technician At Byers Automotive, we strive to make every customer a ... Our promise is to keep delivering the same award winning service and value that our community has ...

Byers Imports

Express Lane Technician

Columbus, OH

$13.50 - $18.50/hr

Entry Level Express Lane Technician At Byers Automotive, we strive to make every customer a ... Our promise is to keep delivering the same award winning service and value that our community has ...

Byers Imports

Express Lane Technician

Columbus, OH · On-site

$13.50 - $18.50/hr

Entry Level Express Lane Technician At Byers Automotive, we strive to make every customer a ... Our promise is to keep delivering the same award winning service and value that our community has ...

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All JobsExpress Lane Service Advisor JobsExpress Lane Service Advisor Jobs in Ohio

Express Lane Service Advisor information

See Ohio salary details

$11

$24

$43

How much do express lane service advisor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for express lane service advisor in Ohio is $24.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.32 per hour, depending on experience, location, and employer.

What is an Express Lane Service Advisor?

An Express Lane Service Advisor is a professional who works at automotive service centers, specializing in managing and coordinating quick maintenance services such as oil changes, tire rotations, and fluid checks. They greet customers, assess their vehicle’s needs, provide service recommendations, and ensure efficient workflow in the express maintenance area. The advisor also communicates with technicians, updates customers on service status, and ensures customer satisfaction with a focus on speed and quality. Their role is essential for providing a streamlined, hassle-free service experience for customers needing routine vehicle maintenance.

How does an Express Lane Service Advisor collaborate with technicians and other dealership staff to ensure efficient service delivery?

As an Express Lane Service Advisor, you will work closely with technicians to relay customer concerns, prioritize repairs, and ensure that each vehicle receives prompt, accurate service. Communication is key, as you’ll coordinate with parts departments to verify availability and keep customers informed about their vehicle’s progress. Building strong relationships with your team helps streamline workflow and maintain high customer satisfaction, especially during peak hours. This collaborative environment fosters continuous learning and can open pathways to more advanced service management roles within the dealership.

What are the key skills and qualifications needed to thrive as an Express Lane Service Advisor, and why are they important?

To thrive as an Express Lane Service Advisor, you need strong automotive knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), service scheduling software, and basic vehicle diagnostic tools is essential. Excellent communication, attention to detail, and the ability to multitask efficiently are standout soft skills in this role. These abilities ensure smooth service operations, high customer satisfaction, and efficient workflow in a fast-paced environment.

What is the difference between Express Lane Service Advisor vs Service Advisor?

AspectExpress Lane Service AdvisorService Advisor
CredentialsHigh school diploma, basic automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, customer service skills, sometimes certifications
Work EnvironmentFast-paced, quick service lanes, limited technical workFull-service dealership or repair shop, broader responsibilities
Employer & IndustryAuto service centers, quick-lube shopsDealerships, repair shops
Search & Comparison IntentQuick service, fast lane, basic customer serviceComprehensive service, customer relations, technical knowledge

In summary, an Express Lane Service Advisor focuses on quick, efficient customer interactions in fast-paced environments, handling basic services. A Service Advisor typically has broader responsibilities, including detailed vehicle diagnostics and comprehensive customer service in full-service settings.

What are popular job titles related to Express Lane Service Advisor jobs in Ohio?

For Express Lane Service Advisor jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Express Lane Service Advisor jobs in Ohio look for?

The top searched job categories for Express Lane Service Advisor jobs in Ohio are:

Express Lane Service Advisor jobs near you
Infographic showing various Express Lane Service Advisor job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,282 per year, or $24.7 per hour.

Express Lane Service Advisor

Charlie's Dodge Chrysler Jeep Ram

Maumee, OH

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Charlie's Dodge Chrysler Jeep Ram is looking for an Express Lane Service Advisor to join our team. The ideal candidate will have some sales experience and good communication skills. We are seeking to bring on long-term employees with a desire to advance within our organization. 

What We Offer

  • 401k plan with company match

  • Medical, vision and dental insurance

  • Flexible scheduling and work-life balance

  • Paid vacation time

  • Employee recognition

  • Holiday outings

  • Career progression

RESPONSIBILITIES 

  • Greet customers promptly

  • Obtain customer and vehicle information

  • Clearly report all vehicle symptoms as described by the customer

  • Determine and recommend maintenance based on age, mileage and history of vehicle

  • Prepare a complete and accurate estimate of cost for labor and parts

  • Establish follow up time

  • Monitor the progress of each vehicle throughout the day, and update customers frequently

  • Verify that the final invoice reconciles with the work performed on the repair order

  • Explain all completed work and charges to customers

REQUIREMENTS

  • Proven record of achieving exceptional customer satisfaction

  • Past experience as a service advisor, assistant lane manager or service consultant preferred but not required

  • Above-average energy level

  • A desire for a long-term career with a growing organization

  • Personal and professional integrity

  • Computer skills and willingness to learn new programs

At Charlie's Dodge, we strive to make every customer a customer for life. We believe that happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at our dealership is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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